Bethel University CRM2000 week 3 assignment

Question # 00711911 Posted By: neil2103 Updated on: 10/02/2018 10:24 PM Due on: 10/03/2018
Subject Law Topic Administrative Law Tutorials:
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Bethel University – Introduction to Customer service: CRM2000


Week 3


250 words per question.  3 Scholarly sources. APANot including reference


1 - Give a scenario where you go through the four phases of the active listening process.


2 - Give an example of each of the five characteristics possessed by the most effective listeners working a customer service position.


3 - Have you ever experienced a situation as a customer where you felt an employee of a small business was not listening to you?  What did you do as a result?


4 - Reviewing the four behavioral style categories, give a scenario that works best for each category.


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  1. Tutorial # 00712106 Posted By: neil2103 Posted on: 10/02/2018 10:25 PM
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