Bethel University CRM2000 week 3 assignment
Bethel University – Introduction to Customer service: CRM2000
250 words per question. 3 Scholarly sources. APA. Not including reference
1 - Give a scenario where you go through the four phases of the active listening process.
2 - Give an example of each of the five characteristics possessed by the most effective listeners working a customer service position.
3 - Have you ever experienced a situation as a customer where you felt an employee of a small business was not listening to you? What did you do as a result?
4 - Reviewing the four behavioral style categories, give a scenario that works best for each category.