Bethel University CRM2000 week 3 assignment
Question # 00711911
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Updated on: 10/02/2018 10:24 PM Due on: 10/03/2018
Bethel University – Introduction to Customer service: CRM2000
Week 3
250 words per question. 3 Scholarly sources. APA. Not including reference
1 - Give a scenario where you go through the four phases of the active listening process.
2 - Give an example of each of the five characteristics possessed by the most effective listeners working a customer service position.
3 - Have you ever experienced a situation as a customer where you felt an employee of a small business was not listening to you? What did you do as a result?
4 - Reviewing the four behavioral style categories, give a scenario that works best for each category.
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Solution: Bethel University CRM2000 week 3 assignment