Bethel university CRM2000 unit 2 assigment
Question # 00711873
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Updated on: 09/27/2018 02:54 AM Due on: 09/27/2018
Bethel university- Introduction to Customer Service: CRM2000
1 In our opinion, what is the most important strategy for communicating a positive service culture? Give an example of the strategy. You must also use a reference to substantiate your point.
2 - What are two strategies for giving personal recognition to customers? Give an example. Be sure to use references.
3- In what way do the service delivery systems link to the culture of an organization? Please use references.
4- What are the four forms of body language discussed in the text? Why are the forms important in customer service? Be sure to bring in information from an outside source.
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Solution: Bethel university CRM2000 unit 2 assigment