Bethel university CRM2100 unit 2 asisgnment

Bethel University – Leadership in customer service: CRM2100

Week 2

250 words per question. 3 Scholarly sources. Not including reference

Pictures attached.

Read "Spotlight on Management" on pages 72-88 and the practice lesson "The Real World" on page 88. Please discuss the following questions in detail.  Your response to each question should consist of:  a minimum word count of 250 words and at least three (3) scholarly sources (1 resource can be the textbook):

1 - Discuss at least three ways the textbook suggests to improve your communication skills.

2 - Use the three communication improvement steps you discussed above in a situation in which you engage in a conversation with another person or persons. Report the experience here.

3 - Regarding "The Real World" practice lesson on page 88, outline the steps that Chad should take to prepare for his presentation.

4 - Explain specific ways that Chad can engage the attendees, keeping in mind that he is presenting to his superiors.  In your response, include a powerful opening and closing statement that Chad could use in his presentation.