apu mgmt 310 all week quiz

Question 1 of 25

4.0/ 4.0 Points

Managers are responsible for getting activities completed efficiently and achieving the firm’s goals by utilizing:

A.Human, financial, and material resources

B.Information, human, and service resources

C.Human resources, organizational competitiveness, and organizational goals

D.Financial resources, top management, and organizational goals

Question 2 of 25

4.0/ 4.0 Points

A difference between management and leadership can be defined in the following way

A.management is human capital, and leadership is directing staff

B.management is getting things done, and leadership is deciding what needs to be done

C.management is getting things done, and leadership is inspiring action taken by others

D.management is a position of authority or power, and leadership is inspiring action taken by others

Answer Key:

Question 3 of 25

4.0/ 4.0 Points

Three different types of planning used in the function of management are

A.strategic, tactical, and operational

B.strategic, organizational design, and job design

C.job design, job enrichment, and teamwork

D.strategic, organizational design, and operational

Answer Key:

Question 4 of 25

4.0/ 4.0 Points

Triple bottom line refers to the measurement of business performance along

A.social, economic and organizational dimensions

B.social, economic and environmental dimensions

C.economic, organizational, and human performance dimensions

D.environmental, organizational and corporate responsibility

Answer Key:

Question 5 of 25

4.0/ 4.0 Points

The difference between group and team is

A.A collection of people is a group and not necessarily a team

B.Complementary skills are found in a group but not a team

C.The aim and purpose of a group is to perform in the workplace

D.Groups are defined by their relatively small size

Answer Key:

Question 6 of 25

4.0/ 4.0 Points

“The interests of one person should never take precedence over what is best for the company as a whole” is an explanation of which of Fayol’s principles of management:

A.Unity of command

B.Unity of direction

C.Subordination of individual interest

D.Discipline

Answer Key:

Question 7 of 25

4.0/ 4.0 Points

The term social movement refers to a type of group that:

A.Imitates corporations to improve employee morale in organizations

B.Is focused on specific political or social issues

C.Mimic society

D.Performs activities outside the workplace

Answer Key:

Question 8 of 25

4.0/ 4.0 Points

Working with people from different countries can be a challenge because of:

A.Language issues and different cultural norms

B.Cross-cultural misunderstandings

C.Different work skills according to cultural norms

D.Global strategic communication

Answer Key: A

Question 9 of 25

4.0/ 4.0 Points

People in societies where uncertainty avoidance is high want:

A.Are less rule-oriented

B.Tolerate a variety of opinions

C.Are open to change and taking risks

D.Want strict rules, laws and policies

Answer Key:

Question 10 of 25

4.0/ 4.0 Points

Firms with clearly communicated, widely understood and collectively shared mission and vision have been shown:

A.To create and advance technology

B.To embrace diversity

C.To perform better than those without them

D.To employ a smarter workforce

Answer Key:

Question 11 of 25

4.0/ 4.0 Points

Organizational culture is defined by all of the following EXCEPT:

A.

Life experiences of the employees

B.Strengths and weakness of the staff

C.Organizational mission and vision statements

D.Education of the employees

Answer Key:

Question 12 of 25

4.0/ 4.0 Points

The number of people who participate in a nominal group technique is generally:

A.1-5 participants

B.3-8 participants

C.6-10 participants

D.8-14 participants

Answer Key:

Question 13 of 25

0.0/ 4.0 Points

Mission and vision development are analogous to which step in the principles of management framework:

A.

Planning

B.Organizing

In C.Leading

D.Controlling

Answer Key:

Question 14 of 25

4.0/ 4.0 Points

Strategy formulation answers the question:

A.

How do we execute a chosen strategy?

B.What should our strategy be?

C.Where does strategy fit in?

D.How is strategy applied to me?

Answer Key:

Question 15 of 25

4.0/ 4.0 Points

The different aspects of strategy as distinguished by Mintzberg include which of the following?:

A.

Consequential

B.Differentiate

C.Realized

D.Permanent

Answer Key:

Question 16 of 25

4.0/ 4.0 Points

Firms that do the product leadership strategy well include which of the following factors:

A.

Do not focus on innovation

B.Have superb operations and execution

C.Are in stagnant markets

D.Focus on development, innovation, design, and time to market

Answer Key:

Question 17 of 25

4.0/ 4.0 Points

Which of the following is considered an intangible resources?:

A.

Scientific capabilities

B.Production equipment

C.Manufacturing plants

D.Formal reporting structures

Answer Key:

Question 18 of 25

4.0/ 4.0 Points

The intensity of industry competition and an industry’s profit potential are a function of which of the following forces of competition?:

A.

Power of stockholders

B.Power or employees

C.Gobal economic conditions

D.Threats posed by new entrants

Answer Key:

Question 19 of 25

4.0/ 4.0 Points

Goals are outcome statements that define what an organization is trying to accomplish:

A.

Programmatically

B.Organizationally

C.Both programmatically and organizationally

D.Internally

Answer Key:

Question 20 of 25

4.0/ 4.0 Points

Characteristics of MBO includes which of the following?:

A.

Systematic and organized approach

B.Aims to improve employee morale

C.It improves communication by centralizes decision making

D.Used by managers to track their best customers

Answer Key:

Question 21 of 25

4.0/ 4.0 Points

The following is NOT considered a best practice when managing performance evaluations:

A.Determine how best to use the Balanced Scorecard

B.Ensure that all key staff are involved in the development of the performance management processes

C.Provide additional training for supervisors on how to conduct the mid-year and year-end performance reviews

D.Plan to modify the performance management system over time

Answer Key:

Question 22 of 25

4.0/ 4.0 Points

Among the top motivators driving corporations to engage in CSR include all of the following reasons EXCEPT:

A.Meeting or exceeding budget

B.Ethical considerations

C.Innovation and learning

D.Employee motivation

Answer Key:

Question 23 of 25

0.0/ 4.0 Points

Self-development, individual initiative and organizational loyalty are:

In A.Necessary in current principles of behavior in organizations

B.Examples of organizational citizenship behaviors

C.In-role performance standards

D.CSR standards for individual performance

Answer Key:

Question 24 of 25

4.0/ 4.0 Points

The Gilbreths are most famous for:

A.Content Packaging

B.Times studies

C.Productivity reports

D.Time and motion studies

Answer Key:

Question 25 of 25

4.0/ 4.0 Points

Social networks are often referred to as:

A. The invisible organization

B.Important to organizational culture

C.NIH

D.Important to the mission and vision of the organization

Answer Key:

Question 1 of 25

4.0/ 4.0 Points

Environmental scanning is a:

A.Planning process

B.Organizing process

C.Leading process

D.Controlling process

Answer Key:

Question 2 of 25

4.0/ 4.0 Points

Conscientiousness is the one personality trait that uniformly predicts:

A.How highly adaptable to change a person is

B.How highly motivated a person is to learn a new skill

C.How highly detailed a person will be

D.How highly performance oriented a person will be

Answer Key:

Question 3 of 25

4.0/ 4.0 Points

Why should managers understand how visual perception may be biased?

A.Managers have a tendency to compare and contrast objects and people to each other.

B.Managers are prone to errors and biases when perceiving themselves.

C.Managers rely on their visual perception to form their opinions about people and objects around them.

D.Bias in visual perception tends to interfere with the management process.

Answer Key:

Question 4 of 25

4.0/ 4.0 Points

How we perceive others will shape our behavior, which in turn:

A.Will shape the behavior of the person we are interacting with

B.Will lead to undue success or failure

C.May lead to wrong inferences about objects in our environment

D.Will lead to generalizations

Answer Key:

Question 5 of 25

4.0/ 4.0 Points

Exit interviews are often conducted by:

A.Employee manager

B.Human resources representative

C.Outside consultants

D.Top management

Answer Key:

Question 6 of 25

4.0/ 4.0 Points

Managers need to consider the individual and the situation when making:

A.Organizing decisions about the job

B.Leading decisions about the organization

C.Controlling decisions about the departments

D.Planning decisions about the strategies of the company

Answer Key:

Question 7 of 25

4.0/ 4.0 Points

Motivating employees is a managerial function of:

A.Leading

B.Controlling

C.Organizing

D.Planning

Answer Key:

Question 8 of 25

4.0/ 4.0 Points

How much of a manager’s time is spent communicating?

A.10-25%

B.25-50%

C.50-90%

D.90-100%

Answer Key:

Question 9 of 25

4.0/ 4.0 Points

A downside of the office grapevine is:

A.Information is not accurate

B.Managers do not participate in the exchange of information

C.The grapevine lacks a specific sender

D.The informal structure hinders communication

Answer Key:

Question 10 of 25

4.0/ 4.0 Points

Stories can serve to reinforce and perpetuate an organization’s culture, which is part of the POLC function of :

A.Planning

B.Organizing

C.Leading

D.Controlling

Answer Key:

Question 11 of 25

4.0/ 4.0 Points

According to one study, what percent of a receiver’s comprehension of a message is based on the sender’s actual words?

A.3%

B.5%

C.7%

D.10%

Answer Key:

Question 12 of 25

4.0/ 4.0 Points

Which of the following is not an example of a medium rich communication channel?

A.Handheld devices

B.Blogs

C.Written letters and memos

D.Legal documents

Answer Key:

Question 13 of 25

4.0/ 4.0 Points

Communication within an organization flows:

A.Upward

B.Downward

C.Lateral

D.Many directions

Answer Key:

Question 14 of 25

4.0/ 4.0 Points

How groups function has important implications for organizational:

A.Hierarchy

B.Mission and vision

C.POLC function

D.Productivity

Answer Key:

Question 15 of 25

4.0/ 4.0 Points

Group members are becoming more authentic as they express their deeper thoughts and feelings in the stage of:

A.Forming

B.Storming

C.Norming

D.Performing

Answer Key:

Question 16 of 25

4.0/ 4.0 Points

An ideal time to host a social or team-building event is at the stage of

A.Forming

B.Storming

C.Norming

D.Performing

Answer Key:

Question 17 of 25

4.0/ 4.0 Points

The tendency of individuals to put in less effort when working in a group context is called:

A.Groupthink

B.Cohesion

C.Punctuated equilibrium

D.Ringelmann effect

Answer Key:

Question 18 of 25

4.0/ 4.0 Points

Teams that individuals from different parts of the organization are called:

A.Task force

B.Product development teams

C.Cross-functional teams

D.Virtual teams

Answer Key:

Question 19 of 25

4.0/ 4.0 Points

Pooled interdependence exists when:

A.Team members may work independently and simply combine their efforts to create the team’s output

B.If one person’s output becomes another person’s input

C.When the team decides they should work together on each phase of a project

D.The reward that an individual receives depends on the performance of others.

Answer Key:

Question 20 of 25

4.0/ 4.0 Points

A key consideration when forming a team is to understand the personality traits needed before starting the selection process as well as the team members’:

A.KSAs

B.Potential

C.Leadership traits

D.Work ethic

Answer Key:

Question 21 of 25

4.0/ 4.0 Points

The implications of the ERG theory is that we need to recognize which of the following?

A.The multiple needs that may be driving an individual at a given point

B.Understand group behaviors

C.Job design is critical to motivation

D.How to reward employees better

Answer Key:

Question 22 of 25

4.0/ 4.0 Points

Job design is one of the many organizational design decisions managers must make when engaged in the POLC function of:

A.Planning

B.Organizing

C.Leading

D.Controlling

Answer Key:

Question 23 of 25

4.0/ 4.0 Points

Controls can cost the organization through

A.decentralized decision-making.

B.opportunity recognition.

C.botched implementation.

D.layoffs

Answer Key:

Question 24 of 25

4.0/ 4.0 Points

One of four top mistakes companies appear to make regarding how to set and use non-financial controls effectively is

A.not to link control to customer demands.

B.failing to validate the link between non-financial control and financial control.

C.failing to set appropriate performance targets.

D.failing to set goals too high

Answer Key:

Question 25 of 25

4.0/ 4.0 Points

One way to help employees connect with the people and things that will help them achieve their professional goals is to:

A.Develop goals that stretch their ability

B.Give them assignments that are engaging

C.Connect people with mentors and help them build networks

D.Promote deserving employees

Answer Key:

Question 1 of 25

4.0/ 4.0 Points

A disadvantage of formalization in organization structure is:

A.Decision making is at a faster pace

B.Formalized structure is associated with increased motivation and job satisfaction

C.Strategic decision making occurs often

D.Reduced innovativeness occurs because employees are used to behaving in a certain manner

Answer Key:

Question 2 of 25

0.0/ 4.0 Points

Despite potential benefits, the disadvantages of a matrix structure include which of the following?:

In A.Power struggles or turf wars among managers are lessened, taking away an important source of new ideas and innovation.

B.Managers will spend less effort coordinating their work, believing that someone else can pick-up the slack.

C.Role ambiguity or role conflict is very low

D.There is potential for interpersonal conflict with team members as well as with leaders

Answer Key:

Question 3 of 25

4.0/ 4.0 Points

Organizational change can take the form of which of the following?:

A.Structure, strategy, policies, or culture

B.Change should be planned on quarterly basis and measured for progress

C.Fundamentally, organizational change is a process that involved effective products or services

D.Change should moderate so as to not disrupt corporate cultural norms.

Answer Key:

Question 4 of 25

4.0/ 4.0 Points

Organizational culture is related to the POLC function of:

A.Planning

B.Organizing

C.Leading

D.Controlling

Answer Key:

Question 5 of 25

4.0/ 4.0 Points

It is more common to see rewards tied to performance indicators as opposed to seniority or loyalty in companies whose cultures are:

A.Aggressive

B.Innovative

C.Outcome-oriented

D.Team-oriented

Answer Key:

Question 6 of 25

4.0/ 4.0 Points

The primary reason managers who start a new job fail, or either voluntarily leave or are fired, report not being able to:

A.Form effective relationship with colleagues

B.The company did not have a systematic approach to onboarding

C.Did not seek feedback

D.Did not gain understanding of whether their behavior fit with the company culture.

Answer Key:

Question 7 of 25

4.0/ 4.0 Points

MySpace, Facebook, and LinkedIn are examples of:

A.Websites for everyone

B.Tools for the organization to learn about the employees

C.Social networks

D.Invisible networks

Answer Key: C

Question 8 of 25

4.0/ 4.0 Points

Research shows that employees can realize their innovations and make them catch on more quickly if they are:

A.Networked employees

B.Non-networked employees

C.Creative and intelligent

D.None of the above

Answer Key:

Question 9 of 25

4.0/ 4.0 Points

In the POLC framework, social networks are a key ingredient in the component:

A.Planning

B.Organizing

C.Leading

D.Controlling

Answer Key:

Question 10 of 25

4.0/ 4.0 Points

A network of people outside your control who will enable you to reach key organizational objectives is called:

A.Tactical network

B.Operational network

C.Personal network

D.Strategic network

Answer Key:

Question 11 of 25

0.0/ 4.0 Points

According to Goleman, in what way are effective leaders different from ineffective leaders?:

In A.They differ in their ability to control the emotions of others

B.They differ in years of management experience

C.They differ in their understanding of other people’s emotions

D.They differ in their understanding of the mission of the companyl motivation

Answer Key:

Question 12 of 25

4.0/ 4.0 Points

Employees engage in higher levels of conflict when leaders use which of the following decision making style?

A.Authoritarian

B.Democratic

C.Laissez-faire

D.Authoritarian and laissez-faire

Answer Key:

Question 13 of 25

4.0/ 4.0 Points

The leadership style that involves employees in the making of important decisions is:

A.Supportive leadership

B.Participative leadership

C.Directive leadership

D.Achievement oriented leadership

Answer Key:

Question 14 of 25

4.0/ 4.0 Points

The leadership approach that defines the leader’s role as serving the needs of others is called:

A.LMX

B.Authentic leadership

C.Servant leadership

D.Transformational leadership

Answer Key:

Question 15 of 25

4.0/ 4.0 Points

Making strategic, tactical and operational decisions is an integral part of which function of the P-O-L-C framework?

A.Planning

B.Organizing

C.Leading

D.Controlling

Answer Key:

Question 16 of 25

4.0/ 4.0 Points

Kahnemann and Tversky found that individuals are influenced in making decisions by which of the following?

A.De-escalation

B.Overconfidence

C.Decision bias

D.Constructing bias

Answer Key:

Question 17 of 25

4.0/ 4.0 Points

Despite its popularity within organizations, group decision making suffers from which of the following?

A.Groups commonly outperform their best member, which can lead to intra-group rivalries.

B.Group decision making is not a thorough process for some management decisions

C.Groups can suffer from social isolation

D.Groups may suffer from the tendency to avoid critical evaluation of ideas the group favors

Answer Key:

Question 18 of 25

0.0/ 4.0 Points

The following statements regarding tall structures in an organization are true EXCEPT:

A.Tall structures are better at satisfying security needs of employees then in flat structures

B.Number of employees reporting to each manager tends to be smaller in tall structures

In C.Employees feel a greater sense of job security in tall structures

D.In tall structures, there is a greater level of freedom of action for each employee

Answer Key:

Question 19 of 25

4.0/ 4.0 Points

Why do employees who participate in planning change efforts tend to have more positive opinions about the change?

A.They have the opportunity to reject the proposed change

B.They will have the opportunity to know more than others about the change

C.They will be able to convince customers the change was the right thing to do

D.They will feel a sense of ownership of planned change and are more likely to be on board.

Answer Key:

Question 20 of 25

4.0/ 4.0 Points

A company which has a policy such as “all pricing decisions of merchandise will be made at corporate headquarters” is likely to have a culture that is:

A.Aggressive

B.Centralized

C.Outcome-oriented

D.Detail-oriented

Answer Key:

Question 21 of 25

4.0/ 4.0 Points

In innovation networks, those who prefer to come up with ideas believe that asking the right questions is more important than having the right answers are called:

A.Researchers

B.Experts

C.Producers

D.Idea generators

Answer Key:

Question 22 of 25

4.0/ 4.0 Points

Ethical decision making guidelines includes which of the following?

A.Consider implications for key personnel only.

B.Consider alternatives

C.Establish consensus

D.Consider the values of the corporation

Answer Key:

Question 23 of 25

4.0/ 4.0 Points

The style that involves a high level of manager involvement and is used when employees are highly motivated but have limited skills is:

A.Telling/directing

B.Selling/coaching

C.Participating/supporting

D.Delegating

Answer Key:

Question 24 of 25

4.0/ 4.0 Points

Groupthink is characterized by which of the following symptoms?

A.Invulnerability

B.Collective modeling

C.NGT is used more often than it should

D.Stereotyped views of out-groups are seen when groups discount rivals’ abilities to make effective responses

Answer Key:

Question 25 of 25

4.0/ 4.0 Points

The tendency to accept the first alternative that meets minimum criteria is called:

A.Bounded rationality model

B.Intuitive decision-making model

C.Satisfice

D.Analysis paralysis

Answer Key: