devry mgmt303 final exam

Question # 00005592 Posted By: neil2103 Updated on: 12/18/2013 02:37 AM Due on: 12/31/2013
Subject Business Topic Management Tutorials:
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Page 1

Question 1. 1.(TCO 1) Which of the following is an example of an organization? (Points : 7)

The Department of Labor
The Atlanta Braves
The Boys & Girls Club of America
All of the above

Question 2. 2.(TCO 2) The process of actively monitoring the environment through activities such as reading and observation is called (Points : 7)

being socially responsible.
environmental scanning.
alliance creation.
informational management.
a strategic response.

Question 3. 3.(TCO 3) The Sarbanes-Oxley Act requires the _____ to vouch for the truthfulness and fairness of the firm’s financial disclosures. (Points : 7)


Question 4. 4.(TCO 4) Which of the following economies is NOT considered a mature market economy? (Points : 7)

Free market economy
Industrializing economy
Communist economy
Developing market economy
Command economy

Question 5. 5.(TCO 5) Starbucks' middle managers who are responsible for joint venture agreements with bookstores, hotels, and airports work from a(n) _____ plan. (Points : 7)


Question 6. 6.(TCO 6) The overall purpose of a business plan is to (Points : 7)

identify all actions required up to the point when the firm opens its doors.
outline activities for the business in its first year of operation.
provide prospective lenders with a blueprint for action.
determine potential demand for the firm's product or service.
determine the most appropriate form of ownership.

Question 7. 7.(TCO 7) _____ is defined as systematically moving employees from one job to another. (Points : 7)

Job enlargement
Job enrichment
Work teams
Job specialization
Job rotation

Question 8. 8.(TCO 8) OSHA safety standards are intended to (Points : 7)

prevent on-the-job accidents.
provide uniform equipment for employee protection from excessive noise, air contaminants, and so on.
prevent long-term health hazards for employees.
collect data for determining hazardous or nonhazardous job classifications.
gather data on a broad range of employee complaints concerning excessive dust, radiation, and so on.

Question 9. 9.(TCO 9) The communication process is (Points : 7)

meaning, encoding, transmission, decoding, and feedback.
meaning, noise, transmission, decoding, and feedback.
idea, encoding, transmission, decoding, and feedback.
meaning, decoding, transmission, encoding, and feedback.
idea, decoding, transmission, encoding, and feedback.

Question 10. 10.(TCO 10) Income statements, balance sheets, and audits are examples of the control of (Points : 7)

physical resources.
financial resources.
organizational complexity.
human resources.

Page 2

Question 1. 1.(TCO 2) An organization’s external environment includes the task and the general environments. Compare and contrast any two components that make up the general environment. (Points : 10)

Question 2. 2.(TCO 3) What is the purpose of the Sarbanes-Oxley Act? What is the reason the law was enacted? (Points : 10)

Question 3. 3.(TCO 7) Compare and contrast the mechanistic and organic organizations. (Points : 10)

Question 4. 4.(TCO 8) Briefly explain one performance appraisal method. Explain an error that can occur in the performance appraisal process and one way to effectively deal with such an error. (Points : 10)

Question 5. 5.(TCO 9) Briefly explain two ways in which communication effectiveness can be improved. (Points : 10)

Question 6. 6.(TCO 10) What are the different levels of control? What are the relationships between the different levels? (Points : 10)

Question 7. 7.(TCO 2) According to the textbook, what are some of the characteristics of the new workplace? (Points : 10)

1.(TCO 2) Organizations have both an internal and an external environment. Describe the general environment and give at least one specific example of each dimension, other than the examples given in the text and in the lectures. (Points : 20)

Question 2. 2.(TCO 8) You are a manager of a Consulting firm, with 25 employees under your supervision. Employee Motivation appears to be slipping as well as employee performance. Employees seem to have a negative attitude about their work which has led to some turnover of employees and an increase in absenteeism. You have been asked to provide upper management with recommendations of how to improve motivation of the employees. Please create a motivation plan and list the main motivational theories you are applying in this plan. You should come up with a minimum of 3 ideas on how to improve motivation. (Points : 20)

Question 3. 3.(TCO 9) You are the plant manager at Acme Plastics. You are running two shifts, a day shift and an evening shift. Before the day shift leaves each day, the workers must get an adequate supply of raw materials from the warehouse for the evening shift to use. On several occasions, they have failed to do so. By the time the evening shift gets to work, the warehouse is locked up, and it takes about three hours to get someone out to unlock it and get the production line rolling again. The two shift supervisors are at each other's throats, and you have to do something to correct the situation. What is the basic problem causing this conflict? What could you do to solve it? (Points : 20)

Question 4. 4.(TCO 10) Our text defines the four functions of a management as Planning, Organizing, Leading and Controlling. Briefly put, the plan states the desired outcome or goal and the process for achieving it. Control is the regulation of organizational activities and processes in such a way as to facilitate goal attainment. Assume that you are a manager of a business. State the type of business you are managing (it can be any business you choose). Give two examples of controls that you would implement in the business and how they could facilitate goal attainment. (Points : 20)

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