general business data bank

101. The behavioral sciences approach is based on which of the following disciplines?

a.	Anthropology
b.	Economics
c.	Psychology
d.	Sociology
e.	All of these

ANS:

102. Organizational development is one specific set of management techniques based in the ____ approach.

a.	management science
b.	systems theory
c.	behavioral sciences
d.	scientific management
e.	quantitative

ANS:

103. The management science perspective applies all of the following to managerial problems EXCEPT

a.	statistics.
b.	qualitative techniques.
c.	mathematics.
d.	quantitative techniques.
e.	All of these are correct.

ANS:

104. The teamwork philosophy is based in part on the assumption that five people working together can produce more than five people working individually. This philosophy is consistent with the concept of

a.	transformation.
b.	entropy.
c.	synergy.
d.	feedback.
e.	quality.

ANS:

105. In ____ every situation is viewed as unique.

a.	a universalist view
b.	a TQM view
c.	a case view
d.	a scientific management view
e.	None of these.

ANS:

106. In order to determine how to deal with a problem employee, Sharon evaluated the employee, the problem, and the context in which the problem occurred. She is applying which of the following perspectives?

a.	Participative view
b.	Universalist view
c.	Autonomy view
d.	Contingency view
e.	Humanist view

ANS:

107. Who of the following is often considered the "father of the quality movement?"

a.	Weber
b.	Gilbreth
c.	Follet
d.	Deming
e.	Gehrke

ANS:

108. ____ focuses on managing the whole organization to deliver quality to customers.

a.	Bureaucracy
b.	Theory Z
c.	Management-by-objective
d.	Total quality management
e.	Organization-customer relationship

ANS:

109. Elements of TQM include

a.	employee detachment.
b.	focus on profits.
c.	benchmarking.
d.	accidental improvement.
e.	All of these.

ANS: C

110. The implementation of small incremental improvements in all areas of the organization on an ongoing basis is referred to as

a.	benchmarking.
b.	empowerment.
c.	systems theory.
d.	contingency perspective.
e.	continuous improvement.

ANS:

111. Which of the following uses the latest information technology to keep in close touch with customers and to collect and manage large amounts of customer data?

a.	Supply chain management
b.	Learing organizations
c.	Scientific management
d.	Customer relationship management
e.	The humanistic approach

ANS:

112. An innovation mindset that strives to meet customers’ immediate needs quickly and inexpensively is referred to as:

a.	Kaizen
b.	Just-in-time control
c.	Total quality management
d.	Jugaad
e.	XY Theory

ANS:

113. Jessica is a recent college graduate who is seeking a job that includes telecommuting, shared jobs, flextime, and organization-sponsored sabbaticals. Based on this information, Jessica most likely belongs to which demographic group?

a.	Baby Boomer
b.	Generation X
c.	Generation Y
d.	Generation Z
e.	Tweener

ANS:

114. Genex Dynamics is a ballistics company that uses the unity of command, scalar chain, and division of work principles. These are part of which management philosophy?

a.	Administrative principles approach
b.	Bureaucratic approach
c.	Scientific management approach
d.	Humanistic approach
e.	Behavioral sciences approach

ANS:

115. Matrix Dress Designs operates using the concept of empowerment, where employees act independently and with management facilitating rather than controlling workers. These qualities represent which management approach?

a.	Administrative principles approach
b.	Bureacratic approach
c.	Scientific management approach
d.	Humanistic approach
e.	Behavioral sciences approach

116. Georgia, an airline CEO, often looks for patterns of movement within the airline industry, focusing on the qualities of rhythm, flow, direction, shape, and networks of relationships. This type of activity, referred to as ________ thinking, allows Georgia to see the structures that underlie complex situations within the industry and company.

a.	systems
b.	qualitative
c.	quantitative
d.	conceptual
e.	contingency

ANS:

117. __________ specifies a goal of no more than 3.4 defects per million parts.

a.	Benchmarking
b.	Total quality management
c.	Six sigma
d.	Balanced scorecard
e.	Jugaad

ANS: