Compare and contrast Deming’s, Juran’s, and Crosby’s
Business Finance - Management Homework
1. Compare and contrast Deming’s, Juran’s, and Crosby’s philosophies about quality.
2. What is the difference between quality control and quality assurance?
3. Discuss the differences between a dimension and a metric. How are they related? How do they differ?
4. Why is it important to assign weights to dimensions? What do the weights indicate?
5. How does a weighted dimension score differ from a raw dimension score?
6. What is the difference between the validity and reliability of a survey questionnaire?
7. How might an affinity diagram assist in content analysis?
8. Would “excellent product quality” be a strength for your firm if it was equivalent to the quality of competing products in the same market? Why or why not?