Question 1.1.(TCO 5) Using a four-year
moving average forecast the amount for year 10.
Week
Demand
1
79
2
90
3
59
4
91
5
140
6
98
7
110
8
123
9
99
(Points
: 10)
Year 10 = 122.87
Year 10 =107.5
Year 10 =110.67
Year 10 =115.87
Question
2.2.(TCO
5) Favors Distribution Company purchases small imported trinkets in
bulk, packages them, and sells them to retail stores. In February the
company predicted they would sell 10,000 trinkets. Their sales for
February were 9,000 trinkets. Using a smoothing constant of an alpha of
0.3, the sales manager wants to forecast March sales using exponential
smoothing. (Points
: 10)
Question
3.3.(TCO
8) ABC Motors, Inc., wants to increase capacity by adding another wheel
balancer. The fixed cost for a machine is $6,400, and its variable cost
is $3.50 per unit. ABC charges $7.50 to balance one wheel. What is the
break-even point in units? (Points : 10)
250 wheels
1600 wheels
3000 wheels
3429
Question 4.4.(TCO 9) A full-service
gas station is considering opening a new facility in a specific city.
The table below shows its ratings of four factors at each of two
potential sites.
Factor
Weight
Midtown
Bayside
Affluence of local population
.30
30
30
Traffic Flow
.10
40
30
Parking availability
.40
30
40
Growth potential
.20
20
10
Using
the factory rating method, the score for Midtown is _____ and the score
for Bayside is ______. (Points : 10)
Question
5.5.(TCO
4) The Merry Baking Company bakes 400 sheet pans of cookies during the
two eight-hour shifts they run each day. They recently installed a
couple of larger ovens. The new ovens have enabled Merry Baking to
increase their productivity by 15%. The productivity of Merry Baking is
now approximately _____. (Points : 10)
Question
6.6.(TCO
8) ABC Cleaners washing machines have a design capacity of
2800 pounds a day. Because of scheduled maintenance of their equipment,
management feels that only 2700 pounds of clothes can be washed in a
day. Yesterday three employees were sick and only 2100 pounds of
clothes were washed. What is the efficiency of
the washing machine yesterday? (Points : 10)
120%
40%
80.8%
77.77%
Page 2
Question 1.1.(TCO
7) The second step in building a house of quality is to _____.(Points
: 5)
determine
design characteristics
develop
importance ratings
evaluate
competing products
determine how
our goods/services will satisfy our customers
identify
supplier wants
Question 2.2.(TCO
7) Which of the following isfalseregarding computer-aided
design (CAD)?(Points
: 5)
It is efficient
to use in most manufacturing and design settings.
It is an effective
technology and in significant use.
It results in
shorter development cycles for virtually all products.
It is the use
of computers to interactively design products and prepare engineering
documentation.
It is slower to
design a product without using CAD.
Question 3.3.(TCO
7) Which of the following does not make products more environmentally
friendly?(Points
: 5)
Using less
materials
Less recycled
materials
Using less
energy
Ability to
recycle product
All of the
above
Question 4.4.(TCO
7) A forecast with a time horizon of about three months
to three years is typically called a _____.(Points
: 5)
Question 5.5.(TCO
8) The automatic placement and withdrawal of parts and products
into and from selected places in a warehouse describes _____.(Points
: 5)
SPC
CAD/CAM
CIM
ASRS
FMS
Question 6.6.(TCO
8) Actual output as a percent of design capacity is _____.(Points
: 5)
effective
capacity
realization
effectiveness
efficiency
None of the
above
Question 7.7.(TCO
8) A system using an automated work cell controlled by electronic
signals from a common centralized computer facility is called a(n)
_____.(Points
: 5)
adaptive
control system
robotics
flexible
manufacturing system
automatic
guided vehicle (AGV) system
manufacturing
cell
Question 8.8.(TCO
8) Service blueprinting _____.(Points
: 5)
provides the
basis to negotiate prices with suppliers
mimics the way
people communicate
determines the
best time for each step in the process
focuses on the
provider's interaction with the customer
can only be
successful with two-dimensional processes
Question 9.9.(TCO
1) Which of the following is not an element of the management process?(Points
: 5)
Staffing
Planning
Controlling
All of the
above are elements of the management process.
Question 10.10.(TCO
1) Operations management is applicable _____.(Points
: 5)
mostly to the
service sector
to services
exclusively
mostly to the
manufacturing sector
to
manufacturing and service sectors
to the
manufacturing sector exclusively
Question 11.11.(TCO
2) Which of the following is an example of competing on quick response?(Points
: 5)
A firm
produces its product with less raw material waste than its competitors.
A firm
offers more reliable products than its competitors.
A firm's
products are introduced into the market slower than its competitors.
A firm's
research and development department generates many ideas for new
products.
None of the
above
Question 12.12.(TCO
2) Which of the following is not an operations strategy?(Points
: 5)
Response
Low-cost
leadership
Differentiation
All of the
above are operations strategies.
None of the
above are operations strategies.
Question 13.13.(TCO
2) Which of the following represent reasons for globalizing operations?(Points
: 5)
Increase costs
Decrease supply
chain
Less goods and
services
Attract and
retain global talent
All of the
above
Question 14.14.(TCO
3) The cost of quality (COQ) is associated with _____.(Points
: 5)
training costs
inspection
costs
scrap and
rework costs
warranty and
service costs
All of the
above
Question 15.15.(TCO
3) A process-focused process is commonly used to produce _____.(Points
: 5)
high-volume,
high-variety products
low-volume,
high-variety products
high-volume,
low-variety products
low-variety
products at either high- or low-volume
Page
3
Question 1.1.(TCO
3) A fishbone diagram is also known as a(n)?(Points
: 5)
Kaizen diagram
Kanban diagram
Taguchi diagram
Okinawa diagram
Cause and
effect
Question 2.2.(TCO
3) Total quality management emphasizes _____.(Points
: 5)
the
responsibility of the quality control staff to identify and solve all
quality-related problems
a commitment to
quality that goes beyond internal company issues to suppliers and customers
a system where
strong managers are the only decision makers
a process where
mostly statisticians get involved
ISO 14000 certification
Question 3.3.(TCO
6) Products designed in easily segmented components are known as _____.(Points
: 5)
Ovular designs
Robust designs
CAD Designs
CAM Designs
None of the
above
Question 4.4.(TCO
6) Which of the following istrueconcerning CAD?(Points
: 5)
Accurate
information stays within the departments.
Most product
costs are determined at the production stage.
Design options
are easier to review before final commitments are made.
Virtually all
products have their development cycle lengthened.
All of the
above
Question 5.5.(TCO
6) The product design technique that can be produced to
requirement even with unfavorable conditions in the production process
is?(Points
: 5)
Question 6.6.(TCO
10) Four of the five components of job design are _____.(Points
: 5)
employment
stability, work schedules, work sampling, motivation, and incentive
systems
job
specialization, job expansion, physiological components, and
self-directed teams
labor
specialization and enrichment, motivation and incentive systems,
employment stability, and work sampling
ergonomics and
work methods, method time measurement, work schedules, and incentive
systems
job expansion,
self-directed teams, motivation/incentive systems, and job specialization
Question 7.7.(TCO
10) Mutual trust is _____.(Points
: 5)
when employees
have gained the trust of management
reflected in
reasonable, documented employment policies, honestly, and equitably
implemented to the satisfaction of both management and the employees
when management
has gained the trust of the employees
when management
recognizes that the employees are competent, motivated people both able
and willing to perform at the level required to produce a quality product
when management
and the employees both agree on the objectives
Question 8.8.(TCO
11) In the make-or-buy decision, one of the reasons for buying is
_____.(Points
: 5)
to assure
adequate supply
lower
acquisition cost
to obtain
desired quality
to remove
supplier collusion
Question 9.9.(TCO
11) A focused factory _____.(Points
: 5)
may not be
focused in ways other than by product or layout
processes lots
of different products at the same time
is the only way
to manufacture customized products
is a variation
of a job shop
None of the
above
Question 10.10.(TCO
11) What type of negotiating strategy requires the supplier to open its
books to the purchasers?(Points
: 5)
Cost-based
price model
Market-based
price
Competitive
bidding
Price-based
model
None of the
above
Question 11.11.(TCO
11) The three classic types of negotiation strategies are _____.(Points
: 5)
vendor
evaluation, vendor development, and vendor selection
Theory X,
Theory Y, and Theory Z
many suppliers,
few suppliers, and keiretsu
cost-based
price model, manufacturing-based price model, and competitive bidding
None of the
above
Question 12.12.(TCO
12) Planning tasks associated with loading, sequencing, expediting, and
dispatching typically fall under _____.(Points
: 5)
Question 13.13.(TCO
12) Which of the following aggregate planning strategies is a
"capacity option?"(Points
: 5)
Influencing
demand by changing price
Subcontracting
Influencing
demand by extending lead times
Changing
inventory locations
Influencing
demand by back ordering
Question 14.14.(TCO
12) The typical time horizon for aggregate planning is _____.(Points
: 5)
less than a
month
up
to three months
three to four
months
over one year
None of the
above
Question 15.15.(TCO
13) Infant mortality refers to which one of the following examples?(Points
: 5)
High frequency
on the left side of the MTBF distribution
Failure of
items between vendor and supplier
Failure of
products with a very short life cycle
Market failure
of brand new products
High failure
rate often encountered in the very early stages of the lifetime of a
product
1.(TCO 7) Explain the concepts of the product life
cycle and identify the four phases of the product development cycle. Make
sure you define the strategies used in each phase.(Points : 30)
Question 2.2.(TCO 2) Explain the linkage
between Key Success Factors, core competencies, and Operations Management.
Please provide an example for a manufacturing environment and a service
environment.(Points
: 30)
Question 3.3.(TCO 11) Explain the linkage
and importance of ethics in Operations Management. Identify three ethical
challenges the OM managers have to deal with. (Points : 30)
Solution: BSOP206 final exam