Assignment 1 Marking Rubric

Questions

Marks

Criteria

Your

Range

Score

Task 1

20-25

You comprehensively develop a fact-

finding plan which fully reflect the

requirements of the case

16-20

You develop a fact-finding plan which

mainly reflect the requirements of the

case

10-15

You develop a fact-finding plan which

partially reflect the requirements of

the case

0-10

You do not develop a reasonable fact

finding plan

Task 2

20-25

You have a comprehensive interview

and objective lists which fully reflect

the needs of the case

16-20

You have a comprehensive interview

and objective lists which mainly

reflect the needs of the case

10-15

You have a comprehensive interview

and objective lists which partially

reflect the needs of the case

0-10

You have a comprehensive interview

and objective lists which do not

reflect the needs of the case

Task 3

20-25

You design a comprehensive

interview question list which fully

reflects the requirement of the case

16-20

You design a comprehensive

interview question list which mainly

reflects the requirement of the case

10-15

You design a comprehensive

interview question list which partially

reflects the requirement of the case

0-10

You design an interview question list

which does not reflect the

requirement of the case

Task 4

20-25

You design a comprehensive

questionnaire and fully justify your

design for the customer satisfactory

of the sales and ordering process

16-20

You design a comprehensive

questionnaire and mainly justify your

design for the customer satisfactory

of the sales and ordering process

10-15

You design a comprehensive

questionnaire and partially justify

your design for the customer

satisfactory of the sales and ordering

process

0-10

You design a comprehensive

questionnaire and do not justify your

design for the customer satisfactory

of the sales and ordering process

Comments

Deduction will be incurred from messy

or

presentation and format, grammar errors,

Deduction

improper referencing, plagiarism, collusion. The

maximum deduction will be 50 marks.

Final Score

Assignment 1 S1 2015 CIS2000

Kahuna Cleaning Supply

Kahuna Cleaning Supply is a family-run business based in New Haven, Connecticut that specializes in commercial cleaning supplies and business support products for commercial, industrial, and institutional clients. Only a few computerized operations are in the business. In an effort to become more efficient and profitable, the vice president, Julia Thompson, has hired a systems analyst, Robert Hanover.

Background

Julia and Robert have made progress in the development of a strategic plan for Kahuna Cleaning Supply. Robert is anxious to define the requirements for the new system. He has gathered more information and has created the following organization chart for Kahuna Cleaning Supply.

Charles Edwards

President

Julia Edwards

Vice President

Robert: Julia, it’s time to start moving on the system investigation. The mission statementisfinalized and strategic planning is well underway. I can see that the directors are beginning to think about how their departments can benefit from better information management.

Julia:You’re right!Andrew McClean found out that we lost a big order the other day becausethecustomer was able to get the estimate much more quickly from a company in the Midwest because of their online presence. He’s wondering just how many sales we are losing because of timeliness issues. I had Anna’s group gather numbers for the directors about how many times our profit margin has been reduced because of human error somewhere along the order process. We are profitable, but could be more so by reducing error and becoming more competitive with timely information to our potential customers.

Robert: Andrew’sarea of sales is a logical place to start the investigation. I need to interviewsales and customer service representatives to get an idea of the requirements for the new information system. What kind of information will we include? What do we want to get out? What processes need to be managed? What are our business needs?

Julia: This will take some time, and a lot of information needs to be gathered. You shouldmakesure you spend some time with the accounting clerks too, because they fill in for customer service representatives.

Robert:I’m ready to get started!

Tasks

1. Develop a fact-finding plan including interviews, documentation review, observation, questionnaires, sampling, and research. (25%)

1. Review the organizational model above and list the individuals you would like to interview. Prepare a list of objectives for each of the interviews you will conduct. (25%)
2. Prepare a list of specific questions for each individual you will interview. (25%)

1. Design a questionnaire that will go to a sample of Kahuna Cleaning Supply customers to find out if they were satisfied with the sales and ordering process. Your questionnaire should follow the suggestions in this chapter. Also, decide what sampling method you will use and explain the reason for your choice. (25%)