Discussion 1 - Consumers provide a lot of free information

Question # 00845586 Posted By: wildcraft Updated on: 09/09/2023 05:09 AM Due on: 09/09/2023
Subject Business Topic General Business Tutorials:
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Discussion Forum 1


Prior to beginning work on this discussion forum,

  • Read sections 5.0-5.3 in Chapter 5 of the required textbook, Operations and Supply Chain Management.
  • Watch The Transformation Age: Surviving a Technology Revolution with Robert X. CringelyLinks to an external site..

Consumers provide a lot of free information via technology in the form of blogs, discussion groups, website product reviews, webpage clicks, and so on. Companies can leverage this information by carefully monitoring comments about their products, as well as their competitors’ products.

Explain the influence of technology on the five elements of a service-delivery system (e.g., the voice of the customer, etc.).


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  1. Tutorial # 00841054 Posted By: wildcraft Posted on: 09/09/2023 05:10 AM
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