The value chain portrays a mixture of primary and support

81. XYZ Office Supplies offers customers a $0.50 coupon for turning in their empty printer cartridges. XYZ collects the cartridges and then returns them to the producer for recycling. This is an example of __________.
A. Outbound logistics

B. Inbound logistics

C. Reverse logistics

D. Order processing

E. Enterprise resource planning (ERP) systems
82. A manufacturer employing a pull strategy would engage in _____________.
A. Contests
B. Mass media
C. Sales force contests
D. Store displays
E. Both contests and mass media
83. Mistakes easily occur at the ______________ step of moving through the supply chain.
A. Reverse logistics

B. Transportation

C. Order processing

D. Warehousing and materials handling

E. Inventory management
84. If the item is not in stock, referred to as a(n) _______________, then inbound replenishment processes are triggered.
A. Slotting allowance

B. Empty shelf

C. Disintermediation

D. Stock-out

E. Supply chain disruption
85. ___________________ is a software application designed to integrate information related to logistics processes throughout the organization.
A. Outbound logistics system

B. Information technology

C. AIMS

D. Value chain supply system (VCSS)

E. Enterprise resource planning (ERP) system
86. To ensure that inventories of both raw materials and finished goods are sufficient to meet customer demand without undue delay, firms utilize sophisticated ________________.
A. Just-in-time (JIT) inventory control systems

B. Materials requirement planning (MRP)

C. Exclusive dealing

D. Exclusive territory

E. Tying contract
87. When a supplier creates a restrictive agreement that prohibits intermediaries that handle its product from selling competing firms' products, _______________ has occurred.
A. Just-in-time (JIT) inventory control system

B. Materials requirement planning (MRP)

C. Exclusive dealing

D. Exclusive territory

E. Tying contract
88. Because it is extremely expensive to open a restaurant in Hyde Park, ROB bar is the only bar that stocks a specific type of beer. This is an example of a(n) _______________.
A. Just-in-time (JIT) inventory control system

B. Materials requirement planning (MRP)

C. Exclusive dealing

D. Exclusive territory

E. Tying contract
89. If a seller requires an intermediary to purchase a supplementary product to qualify to purchase the primary product the intermediary wishes to buy, a(n) ______________ is in place.
A. Just-in-time (JIT) inventory control system

B. Materials requirement planning (MRP)

C. Exclusive dealing

D. Exclusive territory

E. Tying contract
90. Office Supplies Etc. can purchase printers at 5 percent above cost from a certain supplier, but it must also agree to purchase ink and paper from the same supplier for the next 12 months. This is an example of a(n) __________.
A. Tying contract

B. Exclusive territory

C. Exclusive dealing

D. Intermediary contract

E. None of these