Organizational Behavior in Health Care

Read the Case Study 3-2 on pages 53 through 55 of the text for this course Organizational Behavior in Health Care.

Who in the case study identified and articulated the problem of slow availability of rooms after patients had departed? How was the problem articulated?

Betty Smith is to be commended for making an effort to involve her housekeeping staff in identifying and articulating problems, and offering solutions. But she is fortunate that she works in an environment that supports employee input and resolves problems once they are identified. Explain how this is an ideal work environment to identify and resolve problems. Be specific. Describe an environment you are familiar with where Betty would have had a tougher time solving problems.

Although she was simply a housekeeping staff member, Sally from Sierra Leone demonstrated good leadership abilities. In fact, without Sally’s initiatives, Betty may not have experienced success in gaining employee involvement. Explain.

Chapter 3 of the text is looking at employee attitudes.

Prior to Sally’s involvement in resolving problems in the housekeeping department, what were employee attitudes toward identifying problems and offering solutions?

After Sally offered suggestions at the employee meeting, and these suggestions were implemented, what change of attitude occurred among housekeeping staff? Provide evidence of a change of attitude.

Although she is removed from the day to day operational issues of the housekeeping department, Vice President of Nursing Mary Acton played an important role in helping to change the attitudes of the housekeeping staff. Explain her role.