Many businesses utilize waiting  lines to manage customer service

Many businesses utilize waiting  lines to manage customer service. For example, banks, amusement parks,  supermarket checkouts, fast food restaurants, call centers, check-in  counters at airports, emergency departments of hospitals, and so many  more. In the course of your week, consider an experience you had that  led to a temporary demand for service that exceeded capacity, for  example, variation in service duration or arrival rates, which led to a  waiting line.

Explain common measures of system performance and which of the  common measures may be useful for the business where you experienced a  waiting line. Detail why that measure would be useful, and develop a  strategy to minimize the waiting line while minimizing cost. Develop a  calculation to aid the business in making their operational choices.