Business processes are important to communicate an organization’s

I need your help to write in 250 words and one reference about the below:   

Business processes are important to communicate an organization’s  best practices as they leverage themselves against competitors. Some  benefits of business processes are that in the long-run, gains may be  realized in cost reduction, meeting customers’ expectations, and  streamlining business operations. Business process management then  focuses on workflow which may hinder good performance.

Identify a business process for which there is not yet a workflow  diagram, explain the situation, and devise a workflow to address the  problem. Defend your workflow and identify any areas of concern that may  hinder successful implementation and a proposed remedy to that concern.

Reference will help you: 

• Korkulu, S., & Bona, K. (2019). Ergonomics  as a social component of sustainable lot-sizing: A review. Periodica Polytechnica: Social and  Management Sciences, 27(1), 1-8.
• Schwarzmuller, T., Brosi, P., Duman,  D., & Welpe, I. M. (2018). How  does the digital transformation affect organizations? Key themes of change in  work design and leadership. Management Revue, 29(2),  114-138.
• Rezagholi, M. (2019). Demands for multidimensional information on the work  environment: A methodological framework for regular studies. Work, 63(1), 9–20.