CSU BBA2026 unit 1 asssessment

Question 1

1. Elmer is the director of his department and was tasked with making an announcement to his employees of the upcoming department restructure. He called a meeting with all of his employees and claimed that the upcoming department restructure will be beneficial to both the company and the employees. You were in the audience and noticed he was sweating, avoided direct eye contact with his employees, and skipped over pertinent questions the audience members asked. You believe there may be some negative outcomes with the upcoming restructure, since his nonverbal cues do not support his verbal message. Which of the following is the element in the organizational communication process that failed?

   		Nonverbal channel
   		Hawthrone effect
   		Feminist theory
   		Hegemony

5 points

Question 2

1. According to Shockley-Zalabak (2015), organizational communication can be viewed as a competency-based approach. By becoming more competent in four areas, we can become more competent communicators. If an employee is able to understand what others around them feel and do this is called:

   		knowledge competency.
   		sensitivity competency.
   		skills competency.
   		values competency.

5 points

Question 3

1. An environment in which more jobs create, process, or distribute information than directly produce goods; that is characterized by mass production of information; and requires people to constantly learn new activities and processes is called:

   		status quo society.
   		preindustrial society.
   		production society.
   		information society.

5 points

Question 4

1. __________ is taking what we see and hear from others and deciding how it should be interpreted or understood.

   		Encoding
   		Noise
   		Decoding
   		Self-esteem

5 points

Question 5

1. According to Shockley-Zalabak (2015), when a speaker’s verbal and nonverbal messages appear to contradict, researches tell us most people will find:

   		the verbal channel to be more credible or believable than the nonverbal one.
   		the nonverbal channel to be more credible or believable than the verbal one.
   		the medium through which the message is transmitted is not important.
   		encoding and decoding are not influenced by one’s communication competence.

5 points

Question 6

1. Instructions: Match each key term to its definition

   - A. B. C. D. E. F. G. H. I. J. K. L. The ability to analyze organizational situations accurately and to initiate and consume organizational messages effectively. - A. B. C. D. E. F. G. H. I. J. K. L. The ability to sense organizational meanings and feelings accurately. - A. B. C. D. E. F. G. H. I. J. K. L. The ability to examine ethical dilemmas relating to organizational communication and understand the importance of values to organizational culture. - A. B. C. D. E. F. G. H. I. J. K. L. The ability to understand the organizational communication environment. - A. B. C. D. E. F. G. H. I. J. K. L. Attempts to construct shared realities/meanings through social interaction. - A. B. C. D. E. F. G. H. I. J. K. L. The process of formulating a message and choosing content and symbols to convey meaning. - A. B. C. D. E. F. G. H. I. J. K. L. Receiving a message and deciding how it should be interpreted or understood. - A. B. C. D. E. F. G. H. I. J. K. L. Interference or distortion that contributes to discrepancies between the meaning intended by the source of a message and the meaning assigned by the receiver. - A. B. C. D. E. F. G. H. I. J. K. L. The medium through which the message is transmitted including nonverbal, oral, written, or face-to-face. - A. B. C. D. E. F. G. H. I. J. K. L. Includes the environment for the communication interaction including the time and place, roles, relationships, and status of participants.

   A. Group think B. Group speak C. Channel D. Knowledge competency E. Communication context F. Noise G. Decoding H. Human communication process I. Skills competency J. Sensitivity competency K. Encoding L. Values competency

25 points

Question 7

1. Creating shared meaning with the receiver of a message is what organizational communication is all about. Choose and respond to ONE of the following statements below. Explain whether you agree or disagree. Describe how a different perspective from someone could cause issues and what could be done to create shared meaning. Support your answer with real or hypothetical examples and support material from a credible source, such as the course textbook.

   • Oral skills are more important than written communication skills for most jobs.
   • People who are the most intelligent make the best grades and are the most successful.
   • The successful organizational member must be competitive and persuasive.
   • The successful organizational member is more analytical than others and believes technical skills are more important than communication abilities.
   • It does not matter how I use nonverbal communication techniques, for everyone knows that what I say is more important than how I say it.

   You are required to use at least your textbook as source material for your response. Feel free to use another credible source to support your ideas. All sources used, including the textbook, must be referenced in APA style; paraphrased and quoted material must have accompanying citations in APA style.

   Your response should be at least 200 words in length.