Chapter 13 Developing Information Systems

186) Describe each type of organizational change enabled by information technology. Give an example of each type of change, as it might be illustrated through the operations of a hotel.

187) What is the importance of quality management as it pertains to business processes. Describe two methods of quality management and distinguish these from BPR.

188) You are consulting for the information technology division of a state university to guide and facilitate the design of a new system for handling college applications, which has previously been handled entirely with a paper-based process. They would like to set up a system by which prospective students can apply online. Describe in detail their first steps and any studies they should perform before designing the new information system.

189) List and describe at least nine factors considered in the design specifications for a new system. Give at least two examples for each one.

190) Discuss the role and influence the user plays in software development.