BMGT364 Assignment 3: Implementing and Evaluating the Future at Galaxy Toys, Inc.

Purpose:

Continuing with the saga of Galaxy Toys, Inc., the third assignment covers the last three functions of the P-O-L-C, Organizing, Leading and Controlling. Students will look at the production floor of Galaxy Toys, Inc. through the lens of the organizing function, create an organizational chart, and assess the decision making authority associated with the organizational structure. Students will then assess change, and discuss motivation from a leadership perspective, and delve into the controlling function by looking and project specifications, interpreting data, and assessing corrective measures.

Outcome Met by Completing This Assignment:

integrate management theories and principles into management practices

organize human, physical, and financial resources for the effective and efficient attainment of organization goals

demonstrate leadership skills by communicating a shared vision, motivating and empowering others, and creating a culture of ethical decision-making and innovation

develop measures and assess outcomes against plans and standards to improve organizational effectiveness

identify the essential characteristics of decision making and indicate the range and types of decisions a manager makes

Instructions:

Step 1: Review “How to Analyze a Case Study” under Week 3 Content.

Step 2: Create a Word or Rich Text Format (RTF) document. This paper should be presented in a professional manner, double-spaced with indented paragraphs. The final product will be between 8-10 pages in length excluding the title page and reference page.

Step 3: Title page with your name, the course name, the date, and the instructor’s name.

Step 4: In writing a case study, the writing is in the third person. What this means is that there are no words such as “I, me, my, we, or us” (first person writing), nor is there use of “you or your” (second person writing). If uncertain how to write in the third person, view this link: http://www.quickanddirtytips.com/education/grammar/first-second-and-third-person. Do not include personal commentary.

Step 5: In writing this assignment, students are expected to support the reasoning using in-text citations and a reference list. If any material is used from a source document, it must be cited and referenced. A reference within a reference list cannot exist without an associated in-text citation and vice versa. View the sample APA paper under Week 1 content. NOTE: The expectation is that students provide a robust use of the course material.

Step 6: In writing this assignment, students are expected to paraphrase and not use direct quotes. Students are expected to paraphrase, which can be learned by reviewing this link: https://writing.wisc.edu/Handbook/QPA_paraphrase2.html

Step 7: In completing the assignment, students are expected to use the facts from the case study paired with the weekly courses readings to develop the analysis. View the company profile here: Galaxy Toys, Inc. Company Profile.

Step 8: In writing this assignment, students will use mostly resources from the course material and no more than 3 external source documents.

Step 9: Review the grading rubric for the assignment.

Step 10: Read critically and analyze the case study provided under Week 6 content. Notate the key points in the case study.

Step 11: Create the introductory paragraph.

The introductory paragraph is the first paragraph of the paper but is typically written after writing the body of the paper (Questions students responded to above). View this website to learn how to write an introductory paragraph: http://www.writing.ucsb.edu/faculty/donelan/intro.html

Step 12: Respond to the required elements of the assignment. Be clear and concise in the writing and make sure the questions are comprehensively answered.

Review the main case study located under week 8 content.

Part One-Organizing

Now, it is time for all production managers to begin the organizing process. Doing so requires that managers collect the people, resources, and capital to begin production in a way that will implement the short-term production goals and objectives set through planning. The deadline for production to begin is January 31, 2017. Christmas product shipping must start in July of 2017. The budget for each branch is $300,000 for the total production budget. Currently, the production staff includes a total of 124 employees per day shift and 91 at night per plant for a total of 215 employees. Most tasks are covered in both shifts. Current production and shipping personnel per task include:

Positions

# of Day Shift

Workers

# of Night Shift Workers

Machine Operators

10

5

Machine Maintenance

3

5

Assembly Line Staff

75

60

Electronics Specialists

10

3

Packagers

10

5

Floor Supervisors

1

1

Production IT (computer machine)

1

1

Fork Lift Operators

10

10

Shipping Schedulers

1

0

Plant Maintenance

2

1

Administrative Support

Material Purchase/Secretary

1

0

To complete the Moon Mission to Jupiter’s Europa 1 project, it is projected that additional personnel are needed: Two 3D printer operators for the day shift and two for the night shift. Additionally, instead of having an on-call position for production IT, a full-time night position is needed.

The design and engineering department has provided the product specifications including materials, sizes, and 3D printers and one person per shift to produce the product. Trained personnel are needed for operating the 3D printers. The cost of one complete Moon Mission to Jupiter’s Europa 1 product is set at $7.56, which includes packaging. The 3D printers will produce the completely assembled piece including electronics and packaging in 7.36 minutes and will cost $6100 per printer. Trained personnel are needed to operate the printers.

Required Elements for Part One:

Assuming the role of Itza Yu, explain the role of a manager in the organizing phase of the POLC and identify and discuss five major issues that Itza Yu must address in organizing the production floor for both existing production and the new project.

One of the areas of discussion that must be included in the organizing phase is that of aligning people to the task of production. Create an organizational chart that shows how Yu would organize the people and jobs on the production floor. Discuss why and how the organizational chart was created. This organizational chart will be used as the template for the other branches within the organization, so be sure the structure of the production floor aligns with the organization of the company.

Once you have created the chart, identify the decision making authority for those individuals on the chart. Explain why the structure was chosen and how it best serves the decision making flow for the production floor and the company as a whole.

Part Two-Leading Motivation

During the course of production older line staff and machine workers began to see the speed and accuracy for which the 3D printers made its product. An obvious concern began to surface among the workers. The workers began to ask, “Will I still have a job next year?” Morale of plant workers began to suffer. Itza Yu knows that this concern must be addressed and morale needs to be improved. As the manager, Yu know that the business must innovate to keep growing. How can Yu improve morale?

Required Element for Part Two:

Acting as Joyce Barnhart, what advice should she give to Yu? In discussing the advice, first identify the reasons for the morale problem and how they affect motivation. Be sure to address change and the worker’s reaction to implementing change.

Discuss the actual ideas and the specific ways Yu should take to motivate his existing employees that will build morale and keep production levels on track for the current contracts and the new project.

Part Three-Control:

3A)

The following chart displays the results of the first year’s production of MMTJE1. It was created from data supplied by all the company production department managed by Keith as a means of controlling production output. It is used by the VP in his evaluation of areas of improvement, change, or success to processes used by the production department in the production of MMTJE1. The chart describes the standard goal (identified as standard) set by the department and the result each branch obtained. A comparison of the standard to the results allows the reader to form conclusions about the success or failure of the production department to meet the goals envisioned by the company. It also allows the reader to recognize patterns from the data from which conclusions can be drawn as to the relationship between elements (e.g. cost expended vs time expended; those who spent more time had a higher cost).

Specifications

Standard

Toledo

Dayton

White Plains

Huntsville

Juarez

Cost

7.56

7.67

7.87

7.45

7.52

8.01

Time

7.36

7.32

7.46

7.31

7.32

7.59

Quality Control Problem Ratio (per 500 units)

1

2.5

4

1.5

1.75

8.75

Training Time (per hour)

30

35

38

45

48

25

Shipping Problems/Damage (per 10,000 units)

1

0.333

0.222

0.133

0.178

0.4

3D Problems (per 10,000 units)

0.2

0.25

0.286

0.111

0.1

0.4

Total Number of Pieces Produced per year

400,000

500,000

500,000

650,000

700,000

450,000

Compare the standard specifications data set with the results from each of the results for the five branches.

Interpret the results for the new product production chart above. Detail the areas that need improvement as well as those positive conclusions the data suggests.

Define what “corrective action” means to the manager in the control function of the POLC.

Do you suggest Keith take, if any, corrective action for this report?

3B):

The next meeting of the long term planning team for Galaxy Toys is scheduled for next week. All the VP’s will be there and a report must be given by all as to the viability of the “Moon Mission Jupiter’s Europa 1” toy roll out and the success or failure of the long term goals and objectives.

Keith reviewed his meeting notes with his branch managers when the production results came out. The managers seemed to all talk at once. Most all the managers seem to feel that the project was well worth the effort. It appears that many managers felt that training on the 3D printer in terms of repair and maintenance was the biggest problem. Mexico’s manager, Hernando Gonzalez, said that they lost their trained personnel to a software company and had difficulties finding replacements. The company who supplied the 3D printers provided initial training but follow up training thereafter proved a problem when personnel turnover increased. Gonzalez explained that there is a serious shortage of skilled IT personnel in Juarez. Consequently, finding qualified workers and keeping people without paying more than budget is a major problem. As a result, both the production and the IT departments are losing money. Getting a full time, IT night worker is impossible without a serious budget increase.

Prepare a report for Keith to present to the planning team. The following points must be addressed in the report:

Using the conclusions drawn from the chart in part two as well as Keith’s notes from the meeting (noted above) with the branch managers on the production results, identify at least three conclusions that have potential concern for the long-term future of the project and or company.

Explain why and how each of the factors chosen would affect the future long-term strategic planning. Examine the relationship between the control process and long term planning as part of the explanation

Offer recommendations for solutions that might be introduced along with the issues to the planning committee to address the implications of the factors chosen.

Step 13: Using the grading rubric as a comparison, read through the paper to ensure all required elements are presented.

Step 14: Proofread the paper for spelling and grammatical issues, and third person writing.

Use the spell and grammar check in Word as a first measure;

Have someone who has excellent English skills to proof the paper;

Consider submitting the paper to the Effective Writing Center (EWC). The EWC will provide 4-6 areas that may need improvement.

Step 15: Submit the paper in the Assignment Folder.

Criteria

Outstanding

Superior

Good

Substandard

Failure

Content: Explain Role of Manager/Identify & Discuss Organizing Issues

1.4 points

Demonstrates an exceptional ability to explain the role of the manager in the organizing phase and in identifying and discussing five major issues Yu must address in organizing the production floor for existing production and new project; provides detailed explanation and powerful connections between identified issues/problems and the concepts studied in the course readings and case study fact pattern.

(1.26 - 1.4)

1.19 points

Demonstrates an excellent ability to explain the role of the manager in the organizing phase and in identifying and discussing five major issues Yu must address in organizing the production floor for existing production and new project; provides detailed explanation and appropriate connections between identified issues/problems and the concepts studied in the course readings and case study fact pattern.

(1.12 - 1.259)

1.05 points

Demonstrates a satisfactory ability to explain the role of the manager in the organizing phase and in identify and discuss five major issues Yu must address in organizing the production floor for existing production and new project; provides explanation and appropriate connections between identified issues/problems and the concepts studied in the course readings and case study fact pattern.

(0.98 - 1.119)

0.91 points

Demonstrates a limited ability to explain the role of the manager in the organizing phase and/or in identifying and discussing major issues Yu must address in organizing the production floor for existing production and new project; Failed to address five major issues, incompletely explained role of manager or made little to no connections between identified issues/problems and the concepts studied in the course readings and case study fact pattern.

(0.84 - 0.979)

0 points

Failed to explain the role of the manager and did not identify or discuss major issues Yu must address.

(0)

Content: Create Organizational Chart and Discuss Reasoning of Chart's Development

1.05 points

Demonstrates an exceptional ability to create organizational chart and to discuss the chart's development providing detailed explanation and powerful connections between presented chart and facts from the case study and concepts studied in the course readings.

(0.945 – 1.05)

0.8925 points

Demonstrates an excellent ability to create organizational chart and to discuss the chart's development providing detailed explanation and appropriate connections between presented chart and facts from the case study and concepts studied in the course readings.

(0.84 – 0.944)

0.7975 points

Demonstrates a satisfactory ability to create organizational chart and to discuss the chart's development providing explanation and appropriate connections between presented chart and facts from the case study and concepts studied in the course readings.

(0.735 – 0.839)

0.6825 points

Demonstrates a limited ability to create organizational chart and to discuss the chart's development providing explanation that is lacking detail and little to no connections between presented chart and facts from the case study and concepts studied in the course readings.

(0.63 – 0.734)

0 points

Failed to create organizational chart and did not discuss its development.

(0 - 0.629)

Content: Identify Decision Making Authority/Explain Structure & Makes Connection to Decision Making Flow

1.4 points

Demonstrates an exceptional ability to identify decision making authority for those on the organizational chart and why the structure was chosen and how the structure best serves the decision making flow for the production floor and company as a whole providing detailed explanations that are clear, accurate and comprehensive delivering all relevant information.

(1.26 - 1,.4)

1.19 points

Demonstrates an excellently ability to identify decision making authority for those on the organizational chart and why the structure was chosen and how the structure best serves the decision making flow for the production floor and company as a whole providing clear and accurate explanations.

(1.12 - 1.259)

1.05 points

Demonstrates a satisfactory ability to identify decision making authority for those on the organizational chart and why the structure was chosen and how the structure best serves the decision making flow for the production floor and company as a whole providing several accurate explanations.

(0.98 - 1.119)

0.91 points

Demonstrates a limited ability to identify decision making authority for those on the organizational chart and why the structure was chosen and how the structure best serves the decision making flow for the production floor and company as a whole; may present the organizational chart but fails to discuss how structure serves decision making or vice versa; conclusions mare underdeveloped or lack sound reasoning.

(0.84 - 0.979)

0 points

Failed to identify decision making authority for those on the organizational chart and why the structure was chose and how the structure best serves the decision making flow.

(0)

Content: Provide Advice for Morale Problems

1.4 points

Demonstrates an exceptional ability to use specific case study information/course material to provide detailed explanations and reasons for morale problems and how motivation is affected.

(1.26 - 1.40)

1.19 points

Demonstrates an excellent ability to use specific case study information/course material to provide detailed explanations and reasons for morale problems and how motivation is affected.

(1.12 - 1.259)

1.05 points

Demonstrates a satisfactory ability to use specific case study information/course material to provide explanations and reasons for morale problems and how motivation is affected.

(0.98 - 1.119)

0.91 points

Demonstrates a limited ability to use specific case study information/course material to provide explanations and reasons for morale problems and how motivation is affected; fails to use facts from case study or course material.

(0.84 - 0.979)

0 points

Failed to discuss morale problems and how motivation is affected.

(0)

Content: Discuss Ideas and Specific Ways Yu Should Take to Motivate Existing Employees to Build Morale and Keep Production Levels on Track

1.4 points

Demonstrates an exceptional ability to use specific case study information/course material to provide detailed explanations and reasons for morale problems and how motivation is affected.

(1.26 - 1.40)

1.19 points

Demonstrates an excellent ability to use specific case study information/course material to provide detailed explanations and reasons for morale problems and how motivation is affected.

(1.12 - 1.259)

1.05 points

Demonstrates a satisfactory ability to use specific case study information/course material to provide explanations and reasons for morale problems and how motivation is affected.

(0.98 - 1.119)

0.91 points

Demonstrates a limited ability to use specific case study information/course material to provide explanations and reasons for morale problems and how motivation is affected; fails to use facts from case study or course material.

(0.84 - 0.979)

0 points

Failed to discuss morale problems and how motivation is affected.

(0)

Content: Compare Standard Specifications with Results of Each Branch Specs

1.4 points

Demonstrates an exceptional ability to compare the standard specifications with each of the results for the five branches providing clear, specific examples to illustrate the comparison. The paper includes only the information relevant to the comparison.

(1.26 - 1.4)

1.19 points

Demonstrates an excellent ability to compare the standard specifications with each of the results for the five branches providing clear, specific examples to illustrate the comparison. The paper includes only the information relevant to the comparison.

(1.12 - 1.259)

1.05 points

Demonstrates a satisfactory ability to compare the standard specifications with each of the results for the five branches providing specific examples to illustrate the comparison but information is unclear, incomplete or irrelevant to the comparison.

(0.98 - 1.119)

0.91 points

Demonstrates a limited ability to compare the standard specifications with each of the results for the five branches; supporting information or only one or two specifications are discussed; what is presented is irrelevant and incomplete.

(0.84 - 0.979)

0 points

Fails to compare the standard specifications with each of the results for the five branches.

(0)

Content: Interpret Results for New Product Production Chart Detailing Positive Outcomes and Areas of Improvement

1.4 points

Demonstrates an exceptional ability to interpret new product production chart and provides clear, detailed examples for both positive outcomes and areas of improvement; includes only the information relevant to the comparison.

(1.26 - 1.4)

1.19 points

Demonstrates an excellent ability to interpret new product production chart and provides clear, detailed examples for both positive outcomes and areas of improvement; includes only the information relevant to the comparison.

(1.12 - 1.259)

1.05 points

Demonstrates a satisfactory ability to interpret new product production chart and provide a few examples for both positive outcomes and areas of improvement; may include informationthat is irrelevant.

(0.98 - 1.119)

0.91 points

Demonstrates a limited ability to interpret new product production chart and provides little to no examples for both positive outcomes and areas of improvement; includes information that is irrelevant or incomplete.

(0.84 - 0.979)

0 points

Fails to interpret results for new product production chart.

(0)

Content: Defines What Corrective Action Means to the Manager in the Control Function

1.4 points

Demonstrates an exceptional ability to define what corrective means to the manager in the control function providing detailed explanations that are clear, accurate and comprehensive delivering all relevant information.

(1.26 - 1.4)

1.19 points

Demonstrates an excellent ability to identify define what corrective action means to the manager in the control function providing detailed explanations that are accurate and comprehensive delivering all relevant information.

(1.12 - 1.259)

1.05 points

Demonstrates a satisfactory ability to define what corrective action means to the manager in the control function providing detailed explanations that are accurate delivering appropriate relevant information.

(0.98 - 1.119)

0.91 points

(0.84 - 0.979)

Demonstrates a limited ability to define what corrective action means to the manager in the control function; what is presented is irrelevant or incomplete.

0 points

Failed to define what corrective action means to the manager in the control function.

(0)

Content: Corrective Action

1.05 points

Demonstrates an exceptional ability to suggest corrective action, if any, and to explain what corrective actions are needed and why providing detailed explanations that are clear, accurate and comprehensive delivering all relevant information.

(0.945 – 1.05)

0.8925 points

Demonstrates an excellent ability to suggest corrective action, if any, and to explain what corrective actions are needed and why providing detailed explanations that are accurate and appropriate delivering all relevant information.

(0.84 – 0.944)

0.7975 points

Demonstrates a satisfactory ability to suggest corrective action, if any, and to explain what corrective actions are needed and why providing detailed explanations that are appropriate delivering all relevant information.

(0.735 – 0.839)

0.6825 points

Demonstrates a limited ability to suggest corrective action, if any, and to explain what corrective actions are needed and why; what is presented is irrelevant or incomplete.

(0.63 – 0.734)

0 points

Failed to address corrective action and to explain what corrective actions are needed and why providing detailed explanations that are appropriate delivering all relevant information.

(0 - 0.62)