STRAYER BUS 430 QUIZ 1 (LATEST 2014)

Instructions This quiz consist of 30 multiple choice questions. The first 15 questions cover the material in Chapter 1. The second 15 questions cover the material in Chapter 2. Be sure you are in the correct Chapter when you take the quiz.

• Question 1
The quality revolution is most related to

• Question 2
The three issues that are at the core of operations management include all of the following except

• Question 3
Which of the following is the correct sequence describing the evolution of operations management?
• Question 4
Which of the following is not a key activity of an operations manager?

• Question 5
Support processes would typically include all of the following except
• Question 6
The following terms -- interchangeability of parts, division of labor, highly repetitive tasks -- best relate to a focus on

• Question 7
Which is generally related to service operations?

• Question 8
A customer benefit package (CBP) includes

• Question 9
Which one of the following has the lowest goods content?

• Question 10
Which of the following would be the lowest in goods content and highest in service content?

• Question 11
A golf simulator in a retail sports store is an example of
• Question 12
In relating operations management and the customer benefit package (CBP), which is the correct timing sequence?

• Question 13
Computer software would be an example of

• Question 14
A value creation process could be any of the following except

• Question 15
Service management skills would include all of the following except

• Question 16
A company has two alternatives for meeting a customer requirement for 9,000 units of a specialty molding. If done in-house, fixed cost would be $350,000, with variable cost at $30 per unit. If outsourced, the cost is $80 per unit. Determine the breakeven point and determine if they should make the item in-house or outsource it.

• Question 17
Which of the following generally does not result from vertical integration?

• Question 18
• Question 19
The first, second, and third waves of outsourcing experienced by the U.S. are
• Question 20
When break-even analysis is applied to an outsourcing decision, the breakeven quantity is

• Question 21
The United States has experienced three waves of outsourcing. Which of the following is not one of the waves?

Question 22
In the value chain model for a hospital, patients, drugs and staff would be considered
Question 23
____ is the process of managing information, services and physical goods to insure their availability at the right place, at the right time, at the right cost and at the right quantity, with the highest attention given to quality.

• Question 24
____ integration refers to acquiring capabilities at the front of the supply chain, whereas ____ integration refers to acquiring capabilities toward the back end of the supply chain.

• Question 25
From the pre- and post-service view of a value chain, goods and services design, contract negotiation and consulting services would be considered

• Question 26
For a restaurant, order-taking, bill payment and home delivery would be considered

• Question 27
Which of the following is not normally considered a variable cost?

• Question 28
Which of the following is not a component of a value chain?

Question 29
Outsourcing is

• Question 30
A competitively dominant customer experience is often called a