State’s department of motor vehicles (DMV) - You are an employee of your state's

State’s department of motor vehicles (DMV)

You are an employee of your state's department of motor vehicles (DMV). The people of your community come in to receive services related to driver's licenses, driver's tests, vehicle registration, personalized license plates, and so forth. The average wait time for each person is 45 to 60 minutes. As a result, complaints are common. You think there are many processes at the DMV that could be completed more quickly.

Write a memo to your supervisor that includes the following:
•Improvements that may be obtained by putting some of the DMV's processes online, and in other ways
•Improvements that may be obtained by adding information technology to the experience of customers who go to the DMV building
•A suggestion of a form of e-commerce
•A suggestion of a social networking web application
•Reasons for your suggestions, including how e-commerce and social networking web applications may increase stakeholder satisfaction
•A prediction of how customers may continue to influence the DMV's need for information technology

Refer to http://www.webware.com/100/ for ideas and examples of social networking applications.