please help me to understand these questions pertaing to mhr 6551

n ________ competencies are defined as "a cluster of related knowledge, skills, and attitudes that differentiate high performers from average performers."
Answer North America 
 United Kingdom 
 Australia 
 both A & B 
 all of the above 

 
 The _____ approach identifies the various work activities required to successfully perform a job.
Answer PAQ 
 task-oriented 
 worker-oriented 
 Both A & C 
 
 
 4 points 
Question 4 
 
In the example provided in the text where the bank manager sent his tellers to training on the products and services the bank provided, the training resulted in a _____ percent increase in services sold to customers.
Answer 0 
 25 
 50 
 80 
 .
4 points 
Question 5 
 
In response to a TNA the decision is to "change the job." This means
Answer there are too many obstacles in the system the way the job is currently set up. 
 feedback is not occurring in the present set up. 
 there is a KSA deficiency but it is difficult to train. 
 rewards are not tied to high performance. 

Question 7 
 
The identification and development of employees who are perceived to be of high potential is called
Answer promotion. 
 succession planning. 
 hiring. 
 funneling 
 pet picking. 
 .
Question 9 
 
When a KSA deficiency is determined what is the appropriate response.
Answer training 
 job aid 
 practice 
 Any of the above depending on the circumstances 
 .
4 points 
Question 10 
 
According to the text, which approach to TNA is better? 
Answer Reactive assessment 
 Proactive assessment 
 The authors don't say 
 A combination of proactive and reactive strategies 
 .
4 points 
Question 11 
 
Define criterion deficiency and criterion contamination.
Answer