Phoenix MGT 312 - What role does pharmacy play

Chapter 15

1. What role does pharmacy play in operations management?

2. Should controlled drugs be given the same level of oversight as prescription drugs?

3. How are systems and technology streamlining pharmacy operations?

Chapter 16

1. Why should an operations analysis consider the organization's strategic objectives?

2. What are important things to consider in selecting operational metrics to use in an operations analysis?

3. What are seasonal variation's in hospital volume? Give an example, an explain how seasonal variations can affect an operations analysis.

4. Differentiate between internal and external benchmarks, and give an example of each.

5. Name some sources of external benchmarks, which data are available, and what their potential uses can be.

6. Describe the various quantitative tools used to develop benchmarks, including their relative merits and drawbacks.