MHR 6551 Training nad Development unit 7 and 8

Utility analysis is a
Answer measure of learning. 
 method of estimating overall value of training based on the trainees change in behavior. 
 simplified method of cost/benefit analysis. 
 a cost savings analysis. 
 
Question 9 
 
What are the outcome levels of evaluation identified in the text?
Answer Proactive and reactive 
 Cost benefit and cost effectiveness 
 Reaction, learning, behavior, and organizational results 
 Utility, value, and evaluative 

Question 10 
 
Which of the following times is best for providing the opportunity to complete a reaction questionnaire?
Answer During training (after each segment) 
 Immediately following training 
 One or two months after training 
 Both A or B depending on what information you are after 
 A, B, or C depending on what information you are after 

And these 10 from unit 8:

The "quid pro quo" type of sexual harassment involves
Answer using profanity in front of the opposite sex. 
 unwanted touching by another employee. 
 an offer of some job perks by a supervisor in exchange for sexual favors 
 both A & B. 
 all of the above. 
 
Question 2 
 
Which of the following statements about literacy is true?
Answer About five percent of the North American workforce is functionally illiterate. 
 The main reason that employers need to upgrade new employees in literacy skills is that most new employees do not finish high school. 
 In the training of literacy skills it is always best to use an outside consultant so employees will not feel embarrassed. 
 Graduates from high school often require remedial skills training 
 
Question 3 
 
Providing the basic literacy skills training
Answer Is necessary before more complex training is provided but itself it has not financial impact 
 Has a positive influence on safety 
 Results in a large drop in absenteeism 
 Has no impact on error rates 
 
Question 4 
 
Which of the following statements is true?
Answer The turnover of women in salaried jobs is about four times that of men. 
 The turnover of women is double that of men. 
 In the SBI case, it was clear to George Schaffer that Ms. Conner was not one of the best of the new hires. 
 Openness to dissimilarity is a concept that suggests we are all highly likely to rate those who are dissimilar to us lower than those who are not. 
 
Question 5 
 
Onboarding is a term that means
Answer Taking on more responsibility 
 Buying into the corporate culture of an organization 
 You have been selected for the job 
 None of the above. 
 
Question 6 
 
Some of the issues an orientation should cover are
Answer your career path for the first 10 years. 
 production expectations after one year in the job. 
 policies and procedures the department has in place. 
 both A & B. 
 all of the above. 
 
Question 7 
 
For the executive job rotation means
Answer working in different departments of the organization 
 going to a subsidiary supplier for a while 
 being coached 
 it does not take place; job rotation is for managers and below 
 
Question 8 
 
To understand a manager's development needs, you must first understand _____.
Answer the strategic direction of the organization 
 the technology of the manager's unit 
 the manager's unit structure in relation to the rest of the organization 
 both B& C 
 all of the above 

Question 9 
 
Advantages of teamwork include
Answer increased productivity. 
 improved job satisfaction. 
 lower absenteeism. 
 both A & B. 
 all of the above. 

Question 10 
 
In developing literacy training, it is important to always
Answer Use a TNA 
 Ensure confidentiality 
 Use internal resources 
 Use the term "basic skills training" 
 Both A and B