Many security experts argue that their primary concern isn't hardware

(500 words)

Many security experts argue that their primary concern isn't hardware or software. It's peopleware. Successful attacks often rely on some form of social engineering either to obtain access information or for the attack itself. Phishing, in particular, has become a growing concern. Research a phishing technique, including an actual case example if possible, and provide a brief summary discussing:

(a) the ruse employed
(b) the target (bank account access, identify theft, etc.)
(c) how successful it was
(d) whether the perpetrators were ever identified and prosecuted
(e) what countermeasures might have blocked the attack