Manage Knowledge And Information

Manage Knowledge And Information

Question 1: What are the key features of a knowledge management system (KMS)?

Question 2: List some strategies for measuring the effectiveness of the KMS in meeting organisational objectives.

Question 3: Give examples of strategies to use to test systems within the KMS so they continue to meet the information requirements of decision makers.

 

Question 4: Provide examples of adjustments that might be required to a KMS to meet organisational objectives, policies and procedures, and legislation.

Question 5: Describe a range of existing and emerging technologies used in knowledge and information management that ensure optimum efficiency and quality.

Question 6: Identify at least two types of business problems/issues that an organisation may experience.

Question7: Describe a process for analysing business problems or issues.

Question8: How should information be tested for reliability

Question9: How should information be tested for validity?

Question10: How should information be tested for sufficiency?

Question11: Describe the range of strategies that might be used to collect data from staff to help improve plans and processes.

Question12: Describe the range of strategies that might be used to collect data from customers to help improve plans and processes.

Question13: List the steps involved in reviewing data from staff feedback

Question14: Explain what statistical analysis is.

Question15: Explain the steps in conducting a statistical analysis.

Question16: Explain statistical analysis and other quantitative methods commonly used in decision-making, including the following.

a. Correlation calculations

b. Short-, medium- and long-term trend analyses

c. Probability assessment

d. Regulation analysis

e. Dynamic programming

f. Linear programming

g. Queuing theory

h. Simulation

i. Transportation methodology

Question17: Explain what sensitivity analysis is.

Question18: Explain when a sensitivity analysis may be used.

Question19: List the steps in a sensitivity analysis process.

Question20: Explain the role of quantitative data in the decision-making process.

Question21: Explain the application of quantitative data analysis methods relevant to the decision-making process.

Question22: Define the term ‘risk analysis’.

Question23: Describe the need for risk management

Question24: Explain the role of a risk management plan.

Question25: Explain how to use a risk management plan to determine an acceptable course of action.

Question26: Explain the range of specialists and other relevant groups to consult when making a decision, and provide one example of the reason for their inclusion.

Question27: Explain the importance of consultation when making decisions.

Question28: Explain the importance of monitoring and reviewing organisational policies and procedures to ensure they adhere to legislative requirements when implementing and managing change.

Question29: What strategies can be used to ensure decisions are made in a timely manner?

Question30: What aspects must be considered in order to disseminate information so that it meets the needs of the recipient?

Question31: What questions should be asked to ensure the privacy and confidentiality of information that is disseminated to others?

Question32: Why does a communication plan need to be updated?

Question33: Why is it important to maintain and secure corporate knowledge?