kaplan mt400 all units quizes

The BPM house does not include:

Student Answer: BPM foundations

BPM discovery

BPM enablement

Operational Processes

Points Received: 0 of 2

Comments:

Question 2. Question : Which of the following statements is true about BPM?

Student Answer: BPM is better than the past options for process improvement.

External people are needed to support BPM.

There is a robust methodology to support BPM.

BPM is complex and difficult.

Points Received: 0 of 2

Comments:

Question 3. Question : The critical success factor a BPM project includes all of the following except:

Student Answer: Time pressure for completing the project

Empowered BPM leader and team

Clearly understood business drivers

Driven by senior leadership

Points Received: 0 of 2

Comments:

Question 4. Question : Which of the following is not a trigger for considering BPM?

Student Answer: Compliance or regulation

The need to provide managers with more control

Hiring of new management

Poor stakeholder service levels

Points Received: 2 of 2

Comments:

Question 5. Question : Which of the following is not one of the legs of the BPM success stool?

Student Answer: People

Procedures

Process

Technology

Points Received: 2 of 2

Comments:

Quiz 2

Question 1. Question : Which of the following is not one of the ways BPM projects are typically initiated?

Student Answer: Strategy led

Budget led

Business issue led

Process led

Points Received: 2 of 2

Comments:

Question 2. Question : Hamel’s innovation stack corresponds to the strategy execution void in the 7FE model. Which of the following elements is not part of the innovation stack?

Student Answer: Service innovation

Strategic innovation

Operational innovation

Management innovation

Points Received: 2 of 2

Comments:

Question 3. Question : Which of the following is not one of the three strategic options for a company based on Treacy and Wiersma?

Student Answer: Customer intimacy

Product Leadership

Operational excellence

Employee focus

Points Received: 2 of 2

Comments:

Question 4. Question : Which of the following is not a process improvement scenario?

Student Answer: Under the radar

Star project

Business as usual

Pilot project

Points Received: 0 of 2

Comments:

Question 5. Question : Strategy determination, while difficult, is the easy part. It is the execution of the strategy that is the difficult aspect.

Student Answer:

Points Received: 2 of 2

Comments:

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unit 3

Question 1.1.SMART project goals do not include which of the following attributes? (Points : 2) Specific Measurable Achievable Robust

Question 2.2.Which of the following definitions are not used in the Keen process worth matrix? (Points : 2) Rewarding Liability Background Mandated

Question 3.3.Which of the following is not a role in the process teams? (Points : 2) Team leader Customer liaison Process experts User team representatives

Question 4.4.Which of the following is a deliverable identified as an outcome of the Launch Pad Phase? (Points : 2) Process maps Project scope document List of agreed process goals List of high level business processes and metrics

Question 5.5.Which of the following should not be part of determining process goals? (Points : 2) Stakeholder needs Benchmarking against competitors Organization strategy Current promises to customers unit 5 Question 1.1.Which of the following risk does not belong in the Innovate phase? (Points : 2) The process does not match the strategy of the organization The organization is too ambitious in solutions generated Solutions generated are not feasible Too many revision options are selected Question 2.2.Which of the following is not an innovation technique? (Points : 2) Combination Discovery Tantalization Synchronization Question 3.3.Which of the following steps should be used to create involvement and gather ideas? (Points : 2) Executive kick-off workshop Internal mobilization Future process metric projection Simulation Question 4.4.Which of the following activities is not related to innovation? (Points : 2) Role playing Forecasting Demonstration Brainstorming Question 5.5.Process gap analysis does not include which of the following? (Points : 2) People skills evaluation Process issues Relevant metrics Required changes

unit 7

Quiz 7

There is a portfolio of projects where there is a strong interdependency. Which type of implementation strategy should the organization employ when rolling out changes?

Student Answer: Big Bang

Parallel

Relay

Take over

Points Received: 0 of 2

Comments:

Question 2. Question : If a revised process cannot be put into place at the same time as the old process, which type of implementation strategy should the organization employ?

Student Answer: Big Bang

Parallel

Relay

Take over

Points Received: 0 of 2

Comments:

Question 3. Question : A process is being implemented in a large scale project where there is a great deal of similarities across the various regions and business units. Which type of implementation strategy should the organization employ?

Student Answer: Big Bang

Parallel

Relay

Take over

Points Received: 2 of 2

Comments:

Question 4. Question : Which type of plan is required to deal with reversing an implementation?

Student Answer: Roll-out plan

Back-out plan

Contingency plan

Pilot program

Points Received: 2 of 2

Comments:

Question 5. Question : User acceptance testing takes place in which of the following activities?

Student Answer: Roll-out planning

Back out planning

Contingency planning

Pilot program

Points Received: 0 of 2

Comments:

unit 9

Question 1.1.The deliverable “value monitoring and maximization” would be used in which phase? (Points : 2) Enablement Foundations Realize value Sustain performance Question 2.2.Refining the performance management approach is used in which phase? (Points : 2) Enablement Foundations Realize value Sustain performance Question 3.3.Which of the following would not be an input from the Understand phase to the Sustainable performance phase? (Points : 2) Prioritized quick wins Performance measures Metrics baseline People capability matrix Question 4.4.Which of the following should not be embedded in an organization’s performance management? (Points : 2) Stakeholder visions and expectations Management expectations Customer experience throughout the process Costs of implementation Question 5.5.When evaluating project results, all of the below are appropriate assessments except: (Points : 2) how much headcount was reduced. how much faster the processes are executed. how much employee satisfaction has improved. how much customer satisfaction has improved.

unit 8

Question 1. Question :

Identifying potential benefits and entering in a benefits register should be accomplished in which phase?

Launch Pad

Understand

Innovate

Implement

Question 2. Question :

Establishing baselines and comparative measurements should be carried out in which phase?

Sudent Answer: Launch Pad

Understand

Innovate

Implement

Question 3. Question :

The critical success factors in this phase include all of the following except:

Planning benefit delivery with respect to timeframes and costs

Agreement of the roles, responsibilities and accountabilities

Mapping out process details

Benchmarking against other organizations

Question 4. Question :

Checks in the value monitoring maximization step do not include:

Creating an organization chart

Auditing internal compliance against benefit targets

Reviewing project plans and registers to ensure completion of required activities

Reviewing benefits

Question 5. Question :

Benefits delivery and tracking is part of which phase?

Foundations

Innovate

Realize value

Sustainable performance

unit 6

Question 1.1.Which of the following is not an objective of the organizational chart created in the People Phase? (Points : 2) Minimize departmental interfaces Create direct access to upper management Maximize process effectiveness and efficiency Minimize the layers of management

Question 2.2.The goal of the people core capabilities gap analysis is to: (Points : 2) Determine the gap in the skills required between the current and redesigned process. Determine the gap in the skills required between management and line employees. Determine the gaps in skills required that automation will be designed to fill in. Determine the increased capacity required to compensate for the lacking skills.

Question 3.3.In a RASCI model,”R” stands for: (Points : 2) Reschedule Resource Responsibility Review

Question 4.4.Which of the following is not a key element of a people strategy? (Points : 2) Relevant corporate values Reward and recognition Learning and development Job creation

Question 5.5.The workplace shifts that must be considered in the People Phase do not include: (Points : 2) Need for flexible working hours Increasing number of contractors Use of mobile technology Unions and labor laws

unit 4

1.Which of the following is not true about quick wins? (Points : 2) Quick wins can help the project become self-funding. Quick wins should be suggested by front line employees. Quick wins do not need approval so they can be executed quickly. Quick wins must be validated to ensure feasible implementation.

Question 2.2.The reasons to complete a metric analysis do not include which of the following? (Points : 2) Provide an analytical view of the organization Aid in the prioritization of the processes Identify poorly performing employees Allow benchmarking of process

Question 3.3.The Understand phase accomplishes all of the following except: (Points : 2) Ensure a common understanding of the facts Develop solutions for fixing deficiencies Obtain key metrics for establishing baselines Determine whether improvement is possible or necessary

Question 4.4.Process modeling does not accomplish which of the following: (Points : 2) Create a map to which all employees must adhere Demonstrate the shortcomings of the current situation Create a common understanding of the process Produce models that can be used as documentation

Question 5.5.The Understand phase report should include all of the following except: (Points : 2) Purpose of this phase List of stakeholders Identified issues and causes Proposed solutions