IFSM300 2020 November Quiz 4 Latest

IFSM300 Information systems in Organization

Quiz 4

Question 1The term "to-be" process means which of the following?

The process as it is supposed to be performed

The process as it is currently performed

The process as it would be performed if everyone did their task correctly

The process after it has been optimized or improved

Question 2          True or false:  After a system has been implemented, there is no value in reviewing business processes to ensure they are optimized.

                True

                False

Question 3          True or false:  It is acceptable to acquire a system that implements the current process, since systems can be easily modified to change the way the process is performed.

                True

                False

Question 4          Which of the following is not a direct result of improving a process?

Extra steps are combined or eliminated

Quality of the information collected and used is improved

Resources (including time and people) are more efficiently used

Employees receive wage increases

Question 5          True or false:  Although they are useful for many tasks, IT systems generally do not improve the workflow in an organization.

                True

                False

Question 6          In documenting a process as it exists currently, which of the following would result in the most complete analysis of the process?

Ask the supervisor how the process is performed

 

Review current process documentation

Bring together the participants in the process and map it out

Ask the person who most often performs the process

Question 7          Identify which of the following are true statements.  (select all that apply)

Automated workflow systems can significantly improve communication within a organization.

Automated workflow systems can notify a person when a task is ready for their action.

Automated workflow systems automatically notify the supervisor if an employee is absent.

Automated workflow systems are primarily used to assess employee performance.

Question 8          True or false:  Automated systems can do little to improve relationships within an organization; that is up to the people who work there.

                True

                False

Question 9 Automating workflow can improve which of the following?  (select all that apply)

Defining who is responsible for what

Defining how information flows from one step to the next

Defining the sequence of tasks to be performed

Reporting on how well each person performed his/her step in the process

Question 10        True or false:  The primary reason for implementing an automated workflow system is to improve communication with the customer.

                True

                False

Question 11        Which of the following are ways that IT systems can support or improve processes?  (select all that apply)

IT systems can improve relationships both internally and externally.

IT systems can be used to automate the workflow.

IT systems guarantee that the process will be performed more efficiently.

IT systems can improve both internal and external communication.

Question 12        True or false:  All automated systems improve communication within an organization.

                True

                False

Question 13        Which of the following are ways that a process could be improved?  (select all that apply)

Change the order in which steps in the process are performed

Ensure the quality of the information

Eliminate duplication of effort

Improve the flow from one step to the next

Question 14        True or false:  Organizations should optimize their processes before designing an IT solution.

                True

                False

Question 15        The term "as-is" process means which of the following?

The process as it currently exists

The process as it is supposed to be performed

The process as it would be performed if it were optimized

The process as it was previously performed