Human Resource Management

Human Resource Management

Answer the following questions. Your answers to each question should not exceed 500 words.

Questions:

1. Based on the following job description and list of competencies for a software sales position, please create a performance appraisal form that contains the basic components as well as the desirable features of a performance appraisal form. (20 Marks)

Job description:

Responsible for selling company software programs to schools in designated districts. Individuals are responsible for project managing the preparation of customized sales material for each school in their districts. Salespeople are also responsible for preparing and giving sales presentations to relevant district employees. Finally, the salesperson is responsible for identifying and cultivating key relationships in his/her districts.

Competencies:

· Project Management: organizes and plans projects, completes in timely fashion, performs at a high-quality level

· Sales Performance: total sales meet company standards, demonstrates aggressive but ethical sales practice

· New Clients: makes in-roads into school districts, schedules presentations to prospective clients, closes contracts

· Client Relationships: maintains effective client relationships, able to upgrade and deliver new services to clients, receives praise from clients

· Technical Expertise: understands software packages, able to teach clients how to best use software, can troubleshoot with clients.

2. Organizations often do a poor job of measuring the effectiveness of their performance management systems. Please list and describe five of the indicators of evaluation data that you recommend using to gauge the effectiveness of a performance management system. Give examples to justify your argument (20 Marks)

3. You are the HR manager at a business college located in Kuwait. You are implementing a new development plan for 10 faculty members working in accounting & finance department. Please design the form that you would use to implement the development plan. Ensure that the form contains all of the elements of a good development plan. (30 Marks)

4. You are a HR supervisor at a real estate company, and you are coaching one of the employees who joined recently in the position of HR assistant of the company. List and discuss the key behaviors and coaching styles required to coach the employee. (30 Marks).