Emotional intelligence and Cultural Competency

How Do I Seek to Understand?

Summarize three important items learned from emotional intelligence and Cultural Competency.

Explain why they stood out to you and how you will apply what you have learned into your work as a manager. Be specific and provide examples.

Summarize observations from a conversation that you observed.
Explain what you observed about the individuals that you were talking to ability to listen and hear what was being said.
Describe whether or how you were able to determine if the individual were listening and if you both were really hearing each other.
Describe your observations about the outcomes of the conversations based on the individual's relative listening skills of the individual.

Why do you think it is important to listen to understand what is being said and what are the main challenges to listening to understand?

What actions might you take to ensure that you are a good listener and avoid listening only to respond (i.e. avoid turning your focus to what you will say in reply versus actually concentrating on what someone is saying to you)?
What cues do you watch for to make sure you are listening to someone who is speaking? What steps do you take if you notice you are not?

Assess why listening skills would be important in your role as a manager and as an employee.

To what extent do you agree that listening is the most important step in communicating? Explain your answer and provide examples to support your assessment.

In what ways and to what extent do you think that developing good listening skills will help you develop your emotional intelligence and cultural competencies? Provide examples to support your position.

How will you use what you use information on emotional intelligence and Cultural Competency to improve your ability to be an effective manager?