EMBRY RIDDLE BSAB426 8,5 QUIZ

Explain the concept of “seamless connectivity” or instantaneous communication’.

QUESTION 2

What are the four ways that airline owners of CRS were able to generate incremental revenues (profits) by making their systems available to travel agents?

QUESTION 3

Explain the terms ‘web scraping’ and ‘distressed inventory’.

QUESTION 4

Refer to Figure 16.9 – “Percentage of tickets sold online – world airline survey” in your text. Explain the information conveyed and provide your thoughts on the future implications for the growth of online booking for airline distribution costs.

QUESTION 5

Will investment in on-board Internet, e-mail access, Wi-Fi services, and on-board live satellite TV systems reduce costs, improve productivity and/or increase revenues? Can implementation of these technologies lead to greater passenger satisfaction and even loyalty?