Devry GSCM326 Week 2 Quiz Latest 2016 Jan.

Devry GSCM326 Week 2 Quiz Latest 2016 Jan.

1. Question : (TCO 3) Which of the following has the higher degree of customer focus?

Student Answer: Six Sigma

ISO 9000

Baldrige award

None of the above

Instructor Explanation: See Chapter 10, page 544.

Points Received: 0 of 5

Comments:

Question 2. Question : (TCO 3) According to your text, the Baldrige criteria, and Deming's 14 points, communication of values, expectations, customer focus, and knowledge as a key area of the Senior Leadership item is discussed under

Student Answer: teach and institute leadership.

improve constantly.

learn the new philosophy.

statement of purpose.

Instructor Explanation: See Chapter 10, page 537.

Points Received: 5 of 5

Comments:

Question 3. Question : (TCO 3) In the context of the criteria for performance excellence, the _____ category provides real-time information (measures of progress) for evaluation and improvement of processes and products, in alignment with overall organizational strategy.

Student Answer: operations focus

results

strategic planning

measurement, analysis, and knowledge management

Instructor Explanation: See Chapter 10, pages 526–528.

Points Received: 5 of 5

Comments:

Question 4. Question : (TCO 3) The leadership category in the 2011–2012 Baldrige criteria consists of two examination items: Senior Leadership and

Student Answer: Support of Key Communities.

Governance and Societal Responsibilities.

Vision, Values, and Mission.

Communication and Organizational Performance.

Instructor Explanation: See Chapter 10, page 526.

Points Received: 5 of 5

Comments:

Question 5. Question : (TCO 3) Of the four levels of awards given in Australia, the _____ recipients will demonstrate approach and deployment that are well defined, planned, subject to review, and show evidence of improvement over time.

Student Answer: Foundation in Business Excellence Level

Bronze Award Level

Silver Award Level

Gold Award Level

Instructor Explanation: See Chapter 10, page 540.

Points Received: 5 of 5

Comments:

Question 6. Question : (TCO 4) In Juran’s quality trilogy, the process of preparing to meet quality goals is called

Student Answer: quality leadership.

quality control.

quality improvement.

quality planning.

Instructor Explanation: See Chapter 2, page 31.

Points Received: 5 of 5

Comments:

Question 7. Question : (TCO 4) Ishikawa is best known for developing a popular quality improvement tool called the

Student Answer: u-chart.

process capability index.

histogram.

cause-and-effect diagram.

Instructor Explanation: See Chapter 2, page 66.

Points Received: 5 of 5

Comments:

Question 8. Question : (TCO 4) In Deming’s view, _____ is the chief culprit of poor quality.

Student Answer: concurrent engineering

variation

agility of the production process

low level of tolerance in manufacturing

Instructor Explanation: See Chapter 2, page 49.

Points Received: 5 of 5

Comments:

Question 9. Question : (TCO 4) Which of the following is one of the four elements of Deming’s system of profound knowledge?

Student Answer: Quality leadership

Suboptimization

Understanding variation

Modern quality technology

Instructor Explanation: See Chapter 2, page 55.

Points Received: 5 of 5

Comments:

Question 10. Question : (TCO 4) With regard to quality management systems, a _____ serves as a permanent reference for implementing and maintaining the system.

Student Answer:

quality minute book

quality manual

quality policy

quality trilogy

Instructor Explanation: See Chapter 2, page 79.

1. Question : (TCO 4) Briefly state some the observations Peter Scholtes made concerning what happens when people do not understand psychology.

Question 2. Question : (TCO 3) How is Deming's Point 3 (understanding inspection) addressed in the Baldrige Award?