Capella BUS4123 Unit 3 Discussion (dq1+dq2) Latest 2021 January

BUS4123 Quality Assurance and Risk Management

Unit 3 Discussion        

DQ1 Data-Driven Organizations

Health care organizations rely on data to:

Define value for their products.

Improve market share.

Maintain efficient use of resources.

Ensure that patients receive evidence-based care.

Reduce variation in treatment.

Understand the relationship between intervention and outcomes.

Communicate leadership goals.

Compare one organization to other similar organizations across the country.

Improve accountability of staff.

Identify problems and evaluate solutions.

Establish guidelines for delivery of care (Dlugacz, 2006, pp. 63–64).

You are the CEO of an ambulatory care clinic. Your facility provides outpatient, orthopedic procedures. Your facility directly competes with the local hospital. The hospital participates in several quality initiatives and is accredited by The Joint Commission (TJC). The hospital has created care maps to ensure evidence-based care is provided to all orthopedic patients. Your facility is owned by a physician group. This same physician group also staffs the hospital. You are not aware of any types of care maps or evidence-based practice polices and procedures within your ambulatory clinic.

The hospital administrator is coming to meet with you in two days. This administrator is concerned about the financial loss of patients from the hospital due to the increasing trends of these patients being served by the ambulatory care clinic. The physicians have come to you to ask for a positive solution. What type of data will you collect? How will you respond to issues of quality? What do you project the outcome should be?

In a 250- to 300-word post, present an outline of the steps (in prioritized order) you will take to resolve this current issue.

Response Guidelines

Consider the viewpoint of the Hospital Administrator. Respond to two learners. What are the pros and cons to sharing doctors between the hospital and clinic? What ethical issues might arise in this situation for doctors and patients? Is there a way that the hospital and clinic can differentiate services to create a new solution (different from the solution your peers mentioned)?

DQ2 Health Care Disparities

Providing care differently to those who may be of an ethnic minority, speak a different language, or be of a different socioeconomic class, is a significant problem in the way health care is delivered and measured. Health care managers need to constantly be aware of the specific issues related to health care disparities.

Health care managers can use the Agency of Healthcare Research (AHRQ) as a resource. The AHRQ created a National Healthcare Disparities report to educate health care professionals in this area. Please review this report and any other resources you may locate related to health care disparities from the Capella library or Internet. These resources will help you create your post.

You are the CEO of a major organization that manages multiple primary care clinics across a geographic area. Within your service area are two new groups of immigrants that represent Hmong people from Southeast Asia and Somali refugees from the war-torn African nation of Somalia. Further, in the summertime you also have a significant population of legally present Hispanic farm workers who bring their entire families to the area.

Considering the information from AHRQ, the Office of Minority Health, along with other sources, discuss how you will ensure that your organization provides quality medical care to those who are of an ethnic minority and likely have a language other than English.

Provide a 250–300 word post of the top three things you would do to begin to become a culturally competent health care organization. Respond to at least two other learners with your perspective or support.

Response Guidelines

Take on the role of a minority patient seeking primary care. Respond to two learners. Discuss several barriers to quality medical care for minorities. Suggest ways to overcome those barriers that you feel an administrator should be responsible for.

Also, your peers suggested ways to ensure the organization provides quality medical care to minorities. Based on your research, suggest at least one more idea for how to provide quality care to minority populations.