BSBMGT608 Assessment Task 2

BSBMGT608 Assessment Task 2

Assessment task 2 - Continuous Improvement and Innovation Action Plan and Implementation Review Project

Part A

1. Develop action plan and report.

You are required to develop action plans for implementing the continuous improvement and innovation initiatives agreed to in Assessment Task 2.

You are also required to develop a plan for each agreed initiative.

Your plans should be developed using a project management tool such as a GANTT chart that sets out all of the actions required to implement the initiatives including timing, responsibilities, required resources, communication and key performance indicators for assessing the introduction of the initiative.

In a separate document to accompany the action plan, you are required to develop a short report that includes:

· Discuss the importance of continuous improvement and sustainability as an essential element of business and competition.

· Include a risk assessment for each initiative, identifying the possible risks and how they can be managed. Identify two risks for each initiative and at least two risk management strategies for each.

· Document a cost-benefit analysis for each initiative making assumptions in your analysis including assumed cost and benefits.

· Document the impact of the change and the consequences for staff for each initiative

· Document a brief contingency plan in the event of failure of the initiative

 

 

2. Send an email to your Manager (your assessor).

 

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should introduce and summarise the contents of the attachment, seek their feedback and approval to move forward with the project.

Attach your action plans and reports to the email.

You will be assessed as to whether your plan and email have been written in clear and concise English and whether your email and plan addresses all of the content as specified in the assessment instructions above.

BSBMGT608 Assessment Task 2 v 2.0

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Part B

Carefully read the following.

As part of the continuous improvement and innovation review and implementation, Woodhouse Recruitment implemented a formal survey to assess each candidate’s satisfaction with the company’s services. The survey included 15 questions and is focused on the company’s services and desire to improve these. Of the 100 surveys that were sent out by post, only 12 were returned.

Customer survey findings are as follows:

Overall satisfaction with Woodhouse Recruitment:

· 7 totally satisfied

· 2 somewhat satisfied

· 0 dissatisfied

· 1 totally dissatisfied No comments provided.

Ease of doing business with Woodhouse Recruitment:

· 5 totally satisfied

· 4 somewhat satisfied

· 2 dissatisfied

· 1 totally dissatisfied Comments from candidates:

· Got the job I wanted, thanks so much

· Consultants friendly

· Hard to contact consultants

Didn’t keep us up to date with progress of applications

Customers who said they would recommend Woodhouse Recruitment to others:

· 5 very much so

· 4 most likely

· 2 no, I would not recommend

· 1 definitely not recommend

Comments from candidates:

· Would definitely recommend

· I would not recommend as I was not happy about the lack of information throughout the process

· I wouldn’t recommend. I kept being sent for jobs that just weren’t right for me.

 

1. Prepare an implementation review report.

Review the case study information, and write a short (about one page) report that includes the following:

a. Read the article below and develop an analysis based on your review of this article as to why the survey sent out by Woodhouse Recruitment might have not been effective.

http://www.peoplepulse.com/resources/useful-articles/recruitment-process- feedback/

b. Discuss the successes from this type of continuous improvement initiative. Discuss what could Woodhouse Recruitment take from this experience into future efforts to improve performance.

c. Review and analyse the results of the 12 surveys received outlining the results of the customer survey, as well as potential reasons for the low return.

Present the results of the survey in bar charts that include the percentages and provide an analysis of the overall customer satisfaction, ease of doing business and customer loyalty.

You should also comment on the validity of the findings given the low return.

d. Make recommendations for future customer surveys, including the frequency

 

 

2. Send an email to your manager (your assessor).

 It should introduce and summarise the contents of the attachment.

Attach your implementation review report to the email.