Annotated Bibliography--- 2200 word paper ant topic

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• Bibliography paper is a list of references and a description of the source with reason why I'm using them. These must be use or you can add your own but you must include a brief description of the reason why its being use. paragraph long.

• Also need an Abstract and Lit review sections

Should have the following

 

Title page
 Abstract
Lit review
Body (see your outline)
Reference page

 

 

Annotated Bibliography

 

 

Cohen, R. (2020, May 1). Healthcare Logistics & Supply Chain Management: Improving Patient Outcomes. Retrieved April 19, 2020, from https://www.healthrecoverysolutions.com/blog/healthcare_logistics

Healthcare Logistics & Supply Chain Management: Improving Patient Outcomes. Analyzing and           aligning supply chain goals with a patient-first approach enables healthcare organizations to reduce costs while improving patient outcomes using tools such as RPM can help hospitals integrate directly with your clients to optimize workflows & avoids redundancy.

 

Dittmann, P. (2010, January 15). How to plan for supply chain success in healthcare Industry. Retrieved April 19, 2020, from https://www.ups.com/assets/resources/media/en_US/ups-supply-chain-strategy-success-whitepaper.pdf’.

In this article, Dr. Dittmann researches the strategies healthcare supply chains are using in today’s operations and they are not focusing on the future needs of healthcare systems. But only concerned with the short term and delivering results today due to operations demanding. In this article, Dr. Dittmann states that multiyear supply chain strategies often take a back seat in the industry of healthcare, but he suggests healthcare systems can develop strengthening strategies that will satisfy customers, cut costs and help grow revenue.

 

Lagasse, J. (2019, November 13). Unnecessary healthcare supply chain spending reaches almost $26 billion; savings opportunities remain. Retrieved April 19, 2020, from https://www.healthcarefinancenews.com/news/unnecessary-healthcare-supply-chain-spending-reaches-almost-26-billion-savings-opportunities

This article will help research unnecessary hospital spending on supply chain products and related operations and procedures that have an impact on patient care. This article examines the wasteful spending on supply products and several factors that breed unnecessary costs in healthcare supply chains, including nonstandard ordering, hoarding of supplies.

 

Lauer, C. (2020). 10 Strategies to Provide Patients with Superior Customer Service. Retrieved April 20, 2020, from https://www.beckershospitalreview.com/hospital-management-administration/10-strategies-to-provide-patients-with-superior-customer-service.html

This article research 10 strategies that suggest how to care for a patient in the hospital. There’s a need to understand that hospital stays are difficult already and rather being rude, treat each patient experience as enjoyable as possible. Other key strategies mention has to deal with courtesy to the patient, caring, listening to them, and staying in touch.  

 

Sampson, C. (2016, May 19). 5 Ways to Improve Healthcare Supply Chain Management. Retrieved April 19, 2020, from https://revcycleintelligence.com/news/5-ways-to-improve-healthcare-supply-chain-management

Shows the enhancement of healthcare supply chain management. Why providers should improve using analytics effectively and examining contracts and inventory levels carefully. The article will break down five ways that providers can improve efficiency. (Effective inventory management, the use of Use technology and analytics, Effective pricing system, and Improve order accuracy and order cycle times)

 

Schreiner, D. (2007) Why We Need Customer Service at a Hospital Level. Retrieved May 9, 2020, from https://www.cerner.com/perspectives/why-we-need-customer-service-at-a-hospital-level

Explains why healthcare systems should apply the same amount of importance for great customer service just like other industries fortune 500 companies. It's important to understand the implications of excellent customer service and patient satisfaction can have on healthcare systems. Also, it can affect the overall hospital revenue, and future funding and reputation. Customer service is one of the most important challenging aspects hospitals may face.

Transforming the supply chain: Why automation is the key to waste reduction. (2015, October 16th). Retrieved from https://www.beckershospitalreview.com/finance/transforming-the-supply-chain-why-automation-is-the-key-to-waste-reduction.html.

The need to increase efficiency and reduce waste is not a new realization in the healthcare systems. Why transforming the supply chain with automation is the key to waste reduction and talks about greater pressure to reduce spending, shifting the financial risk. Automation can also increase better patient care, eliminate time searching for inventory and eliminates many of the time-consuming steps involved in manual processes.

 

Michael. (2020, April 6). Importance of Great Customer Service in Healthcare and How to Provide it. Retrieved April 19, 2020, from https://freshdesk.com/help-desk-software/healthcare-customer-service-blog/

Why Customer Service is important to patients and doesn't seek healthcare services when they are not feeling well? More importantly, patients want healthcare companies and their employees to show they care about the individual's needs, situations, and well-being. Why isn’t care being demonstrated during every interaction? This article will also show that customer service is critical in all industries, but maybe, none more than in healthcare. Medical practitioners take care of clients when they are at their most vulnerable.

 

Morris, J. P. (2019, April 26). Healthcare Supply Chain Has Its Own Needs, Challenges: An Insider’s View. Retrieved April 19, 2020, from https://spendmatters.com/2019/04/29/healthcare-supply-chain-has-its-own-needs-challenges-an-insiders-view/

One of the biggest factors in supply chain costs can be the healthcare practitioners themselves. A lack of uniformity and failure to update physicians' preferences once inventory, vendors or those preferences change can lead to inefficient use of supplies, excess products wasted and a black hole of costs. The article also examines the key differences between physical and technical issues. And also address healthcare contract compliance, automation, and data quality/user experience.

Torpie, Kathy (2014) "Customer service vs. Patient care," Patient Experience Journal: Vol. 1 : Iss. 2 , Article 3.DOI: 10.35680/2372-0247.1045 Retrieved April 19, 2020,  https://pxjournal.org/journal/vol1/iss2/3

The author argues that marketing based on a model of the patient as a traditional ‘customer’ is ill-conceived and contributes unnecessarily to the high cost of healthcare while lacking a true understanding of, or an appropriate response to, the most basic needs of hospitalized patients that lead to patient satisfaction. The article suggests as a provider of hospital care, they are on the one hand a business serving customers and, on the other, a medical organization caring for patients. The business of delivering quality healthcare requires clinical expertise and business expertise.