Key Concept Week 7

To prepare for this Key Concept Exercise:

• Read the Required Learning Resources for Week 7.
• Search for additional source materials related to process mapping.

To complete this Key Concept Exercise:

• Sketch two process maps using the appropriate symbols and specify the start and end points for a process. Draw process maps for two of the following three processes:
  • The purchase of a pizza by telephone ordering
  • Making a successful shopping trip to a shopping mall to buy a television
  • Getting prepared for going to work in the morning

For each process map, determine the level of detail that you think is suitable and identify the different activities and decision points.

By Day 3, submit your Key Concept Exercise.

Be sure to read over your Key Concept Exercise before submitting it to your Instructor. Make sure the spelling and grammar are correct and the language, citing and referencing you use when providing your opinion are appropriate for academic writing.

References:

Cole, R.E. (2011) ‘What really happened to Toyota?’, MIT Sloan Management Review,52 (4), pp.28-36.

Use the University of Liverpool Online Library to find this article.

Mukhopadhyay, C. & Nataraja, H.S. (2004) ‘Improvement of piston ring quality: a case study’, Total Quality Management & Business Excellence,15 (1), pp.105-125.

Tickle, M., Adebanjo, D., Mann, R. & Ojadi, F. (2015) ‘Business improvement tools and techniques: a comparison across sectors and industries’, International Journal of Production Research, 53 (2), pp.354-370

Zeithaml, V.A., Parasuraman, A. & Berry, L.L. (1990) Delivering quality service: balancing customer perceptions and expectations. New York, NY: Free Press