Attachment # 00010499 - Word_Documents.docx
Word_Documents.docx (14.48 KB)
Raw Preview of Attachment:
(refer to the detailed question and attachment below)
Essay Assignment InstructionsThe purpose of the essay is to practice writing in a style appropriate for business communication. The student is to write a brief essay to clearly and concisely describe discuss the topic described below.GuidelinesCommunicate your opinion in a professional, businesslike manner.  Remember that economy of words is valued in business. Generally, one-half point is deducted for each spelling, punctuation or grammatical error. Deductions are not taken for repeat errors such as improper use of a definite article or improper use of apostrophes to designate a plural noun.Deductions are taken for repeat errors such as run-on sentences and awkward sentence construction as each will be unique.Maximum number of words*500Minimum number of words*350*Word count should include only the essay; word count should not include any information in the upper right corner of the document; or any other words such as the cover page.Assignment DescriptionAssignment Title: The Effect of Customer Service Experience on Subsequent Purchase DecisionsOne of our core topics this term will be to examine how management decisions affect sales volume and, therefore, company profits.Two years ago, I purchased a laptop computer that was obsolete on shipment and dead on arrival. Because the model was discontinued, it could not be replaced with a new unit and the manufacturer did not have the part to repair the computer for about two weeks. The new available model at the time was not an acceptable replacement, so I attempted to work with the manufacturer to repair the defective laptop.After contacting the office of the CEO, the company assigned its senior case management team to resolve the problem. This group has shipped incorrect parts and repeatedly broken commitments for return calls. Altogether, I spent 5-6 hours on hold and discussing the issue with this “team” over a 2 ½ day period and the matter was still not resolved. Though the issue was finally resolved within a couple of weeks, this experience will affect my future decisions when purchasing or specifying computers for home or business use.For this assignment, you should think of an especially bad or especially good customer experience you have had, describe the experience and explain how it has or will affect your subsequent decisions when purchasing similar products or services. The experience does not have to have anything to do with computers.You should write the essay as if you are writing an e-mail to respond to a request from your manager for your opinion on a related purchase decision. Additional Guidance:There is no “correct” answer for this question.  Just communicate your experience in a professional, businesslike manner. Remember that economy of words is valued in business.This assignment will be graded primarily for written communication skills.
customer service expeience

customer service expeience

Question # 00462282 Posted By: freetininois Updated on: 01/13/2017 03:12 PM Due on: 01/14/2017
Subject Accounting Topic Accounting Tutorials:
Question
Dot Image
  • I have previously  written an essay , but I have not done well. so I need help with this one
Dot Image
Attachments
Word_Documents.docx (14.48 KB)
Tutorials for this Question
  1. neil2103
    Tutorial # 00458228 Posted By: neil2103 Posted on: 01/13/2017 07:16 PM
    Puchased By: 3
    Tutorial Preview
    The solution of customer service expeience...
      Get the Solution
    Attachments
    Customer_Service_Experience_on_Subsequent_Purchase_Decisions_Solution.doc (30.5 KB)
Whatsapp Lisa