What is process management-What are the three types of activities

Question2: What is process management? What are the three types of activities that it comprises?

Questi on 7 : Using w hatever “market r esearc h” tec hniques y ou feel are appropriate, define a set of   customer attributes for (a) purchasing books at your college bookstore, (b) a hotel room used for business and (c) a college registration process. How might QFD be used to design these services?

Define a set of “how s” and try to c onstr uc t the relation matr ix for the House of Quality for each example.

1. Purchasing books at college bookstore. Customer attributes:

Question 10: Prepare a DFMEA for a casual dining restaurant. Consider failure modes that might occur both in food preparation and in service. Clearly explain and justify your choices for the severity, likelihood and detection ratings.

Question 21: Explain how a control system works. Provide some examples in your everyday life.