Week 7 Discussion - Quality failures have impacts that go beyond costs

Business Finance - Accounting Homework FM & OE

OE7discussion

Option 2

Quality failures have impacts that go beyond costs. Quality failures can erode an organization's competitive advantage.

Locate and post a news story from the last six months published in  The Wall Street Journal or another reputable source about an internal or external quality failure.

· Briefly summarize the issue including what went wrong and whether it was a performance quality or conformance quality issue.

· What was the impact on costs to the organization and/or its customers?

· How did the organization address the issue? What steps did they take to either correct the problem or provide a resolution to customers? Were these reasonable and fair? Explain.

· What steps could have been taken to reduce or prevent this failure?