Week 5 - The Executive Memo, Listen to the video on Customer Service

Week 5 - The Executive Memo, Listen to the video on Customer Service

Question # 00863957 Posted By: wildcraft Updated on: 11/28/2024 01:40 AM Due on: 11/28/2024
Subject Business Topic Management Tutorials:
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The Executive Memo

The Scenario: https://lms.devry.edu/lms/video/player.html?video=1_ijsejr3c

The Assignment

1. Listen to the video on Customer Service vs Customer Experience (Week 5 Reading and Supplemental Materials).

2. In a  one to two-page executive memo, identify at least three (3) customer or client concerns/issues that may negatively impact the digital transformation ( i.e., using AI to improve services).

3. Provide a resolution to address each concern or issue.

4. Discuss how artificial intelligence can help manage the customer experience.

5. Include credible sources to support each resolution.

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  1. wildcraft
    Tutorial # 00859476 Posted By: wildcraft Posted on: 11/28/2024 01:41 AM
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