UOP STR581 Capstone Final Examination, Part One

UOP STR581 Capstone Final Examination, Part One

____________ is the biggest hurdle to overcome in a pay-for-performance plan.

·

Inflation

·

Compensation equation

·

Salary cap performance level

·

Merit-pay increases

Sam Meyers manages a telemarketing call center. He has 20 employees working for him who are displeased with the way he yells and threatens to terminate them for what they see as small issues. Which kind of power is Sam using to get the job done?

·

Coercive power

·

Reward power

·

Legitimate power

·

Referent power

An example of control criteria that can be used in any situation is ________.

·

employee satisfaction

·

average time to process paperwork

·

client requests completed per hour

·

number of calls taken per day

According to the job characteristics model, autonomy is defined as the degree to which

·

a job has an impact on the lives or work of other people

·

a job generates direct and clear information about performance

·

a job provides the worker freedom, independence, and discretion

·

a job requires completion of a whole and identifiable piece of work

Which of the following is an element that addresses elimination of waste under lean production?

·

Minimized run times

·

Production ahead of demand

·

Kanban production control system

·

Group plant loading technology

Mary arrives at her new job. Before she can begin actually doing the work, she must complete a series of activities including role playing and virtual reality interactions. What type of training method does Mary’s new employer use?

·

Information presentation

·

Organizational development

·

Simulation

·

On-the-job training

Which of the following is one of Dr. Eli Goldratt's rules of production scheduling for optimized production technology?

·

An hour saved at a bottleneck operation does not increase the process flow.

·

Do not allow bottlenecks to govern the flow of the line.

·

If you lose an hour at a bottleneck it is better than making scrap.

·

Utilization and activation of a resource are not the same.

What can affirmative action assist organizations in achieving that diversity initiatives cannot?

·

Correcting specific problems of the past

·

Increased productivity

·

Maximizing workforce commitment

·

Maximizing creativity

Active listening requires:

·

verbal communications only

·

summarizing all areas of the performance-interview feedback discussion.

·

interruptions to get your point across

·

summarizing only the areas of agreement

10

________ refers to an individual’s belief that he or she is capable of performing a task.

·

Self-efficacy

·

Self-determination

·

Affect intensity

·

Emotional contagion

Some studies indicate the best approach for transformational change may have the chief executive officer create an atmosphere for change

·

but carefully set limits for the program

·

but let others decide how to initiate change

·

and begin establishing a vision

·

and establish a reward system

When an employee volunteers to run a canned food drive, this is an example of

·

organizational citizenship behavior

·

employee happiness

·

job satisfaction

·

employee productivity

Which of the following is ISO 14000 primarily concerned with?

·

Time management

·

Quality management

·

Continuous improvement management

·

Environmental management

?

14

In performing a SWOT analysis, which of the following would be considered as a threat?

·

Lack of a strategic plan

·

Competitors

·

Recognized brand

·

Increased product demand

15

Which of the following is considered an organizational blueprint, which prescribes the quantity and time frame for when each end product will be assembled?

·

MRP (Material Requirements Plan)

·

ERP (Enterprise Resource Planning)

·

MPS (Master Production Schedule)

·

WBS (Work Breakdown Structure)

16

Which of the following statements is true with regard to the effectiveness of tactics?

·

Individuals from collectivist cultures are typically more likely to use soft tactics that reflect personal power.

·

Soft tactics are less effective than hard tactics when used individually

·

The combination of a soft tactic with reasonable persuasion is more effective than a combination of two hard tactics.

·

All tactics are equally effective with regard to upward influence.

7

Which of the following is a desirable strategy for managers aiming to reduce the negative consequences of rumors?

·

Refusing to comment on issues that appear to be controversial and unfair

·

Initiating disciplinary action against the employee who started the rumor

·

Creating a more informal communication environment at the workplace

·

Encouraging employees to communicate their concerns and suggestions

18

The concept that some leadership attributes will work in some situations but not in others can be described by the

·

behavioral theory

·

tactical theory

·

contingency theory

·

leadership effectiveness theory

A project can be segmented into which of the following?

·

Success markers

·

Work packages

·

Events

·

Sub-jobs

20

As a university student, your institution’s social principles and practices reflect on you, as a stakeholder, in the organization. Therefore, it is your right to question how these practices should be evaluated in relation to the social issues that the school is addressing. If your university provides job-share programs, builds a day-care facility, and only uses recycled paper, it could be said to be ________.

·

fulfilling its social obligation

·

socially image conscious

·

socially responsive

·

socially aware

21

During the implementation of a project, which of the following should be the primary focus of a consulting firm?

·

Tools and materials availability

·

The correct project software

·

People management skills

·

Application of the learning curve theory

22

Deming’s PDCA (plan, do, check, and act) cycle underlies what inherent Six Sigma principle?

·

Project management

·

Continuous improvement

·

Control charting

·

Standard deviation

Because practical considerations make job tryouts for all candidates infeasible, it is necessary to __________ the relative level of job performance for each candidate on the basis of available information.

·

predict

·

abandon

·

accept

·

assign

4

In _____, workers have been fired for refusing to quit smoking, for living with someone without being married, drinking a competitor’s product, motorcycling, and other legal activities outside of work.

·

constructive discharge

·

defamation

·

invasion of privacy

·

lifestyle discrimination

Conflicts can be resolved by withdrawing from them or suppressing them. This conflict-management technique is known as ________.

·

avoiding

·

forcing

·

accommodating

·

compromising

6

The Civil Rights Act of 1991 offered what for victims of unintentional discrimination?

·

race norming

·

adverse impact

·

monetary damages and jury trials

·

affirmative action

Which of the following is considered a major process flow structure?

·

Lean Manufacturing

·

Lead Time

·

Project

·

Fabrication

In order to make their firm a learning organization, managers should

·

reinforce interdependence and reduce boundaries

·

penalize mistakes

·

avoid the use of cross-functional teams

·

increase the degree of departmentalization

Training that results in ______ is costly because of the cost of training (which proved to be useless) and the cost of hampered performance.

·

applicability of training

·

simulation of training

·

reinforcement of training

·

negative transfer of training

Adoration of a charismatic leader by followers can lead to

·

greater understanding of the company mission

·

difficulty in developing a successor

·

limiting suggestions of fixes and improvements

·

a competitive work environment