uop mgt312 final exam 2015

The process that enables us to interpret and understand our surroundings is called:

Stereotyping

Selection

Suppression

Perception

The two dimensions of the competing values framework are:

•

Internal-external and stable-flexible

•

Internal-external and anticipatory-retrospective

•

Group-individual and stable-flexible

•

Internal-external and group-individual

The extent to which an individual identifies with an organization and commits to its goals is called:

•

Organizational satisfaction

•

Perceived organizational support

•

Organizational commitment

•

Job involvement

Research shows that, in general:

•

Social capital increases group conflict.

•

Social capital decreases organizational performance.

•

Social capital can improve operations.

•

Social capital decreases work group integration.

Camilla, a manager, notes that while Wilhelm’s written reports are very thorough and accurate, his oral presentations are not effective. Camilla is looking at:

•

Explicit factors

•

Consistency

•

Distinctiveness

•

Implicit factors

The distinction between flexible and fixed individual differences:

•

Is that managers should hire people based on their attitudes and emotions

•

Is that managers have little or no impact on flexible differences

•

Has no practical value for managers

•

Is that managers have little or no impact on fixed differences

___________ is associated with success for managers and salespeople.

•

Emotional stability

•

Introversion

•

Agreeableness

•

Extraversion

Performance on tests like the Scholastic Aptitude Test and the Graduate Management Admissions Test is likely to be most closely related to:

•

Intrapersonal intelligence

•

Logical-mathematical intelligence

•

Interpersonal intelligence

•

Naturalist intelligence

Chris, a manager, knows that one of his employees values achievement and power. Chris should assign the employee to a job that includes:

•

High influence over others

•

High self-direction

•

High social value

•

High security

Stimulation is in the ____________ part of Schwartz’s model.

•

Openness to change

•

Self-enhancement

•

Conservation

•

Self-transcendence

The steps in the process of stereotype formation and maintenance in order are:

•

Categorization, inferences, expectations, maintenance

•

Categorization, expectations, inferences, maintenance.

•

Categorization, inferences, expectations, maintenance.

•

Expectations, categorization, inferences, maintenance.

Sustainable businesses tend to be run by CEOs who are:

•

Intelligent

•

Target-driven

•

People-centered

•

Controlling

13

According to the Ajzen model, the strongest predictor of an employee’s behavior is (are):

•

The employee's intentions

•

The employee's attitudes

•

Social norms

•

The employee's values

Which of the following mechanisms for changing organizational culture addresses all three levels of culture?

•

Workflow and organizational structure

•

Deliberate role modeling, training, and coaching

•

Rites and rituals

•

Organizational goals

In Ajzen’s theory of planned behavior, ___________ is (are) the key link between _________.

•

Norms; intentions and planned behavior

•

Attitudes; intentions and planned behavior

•

Intentions; norms and attitudes

•

Intentions; attidtudes and planned behavior

When something is _______, it stands out from its context.

•

A schema

•

Semantic

•

Stereotypical

•

Salient

17

The contingency approach suggests that:

•

OB theories apply to all situations.

•

There is one best way to manage.

•

A manager needs to learn a set of hard-and-fast rules.

•

The best answer depends on the situation.

The potential to understand and regulate oneself is known as:

•

Naturalist intelligence

•

Kinesthetic intelligence

•

Intrapersonal intelligence

•

Interpersonal intelligence

A person can build his/her social capital by:

•

Being trained in new skills

•

Getting a mentor

•

Shadowing a higher-level manager

•

Learning a new language

Acme Movers is a company that ships goods and cargo to all locations in the United States. The employees understand that the company's primary vision of timeliness, efficiency and low-cost services is important to maintain the competitive edge over other movers in the business. They constantly work to ensure that all deliveries reach their destinations on schedule, and the company, in turn, rewards the employees with performance-based awards and profit sharing. Which function of organizational culture is exemplified here?

•

Shaping behavior by helping members make sense of their surroundings

•

Promoting social system stability

•

Facilitating collective commitment

•

Giving members an organizational identity

The corporate staff in the accounting department at ABC Corporation went on 12-hour days during the holiday season, just like the regular retail employees do during that season. This is an example of a(n) _________ change.

•

Adaptive

•

Radically innovative

•

Product

•

Innovative

22

The interdisciplinary field dedicated to understanding and managing people at work is called:

•

Management dynamics

•

Management theory

•

Organizational dynamics

•

Organizational behaviour

23

Self-enhancement and self-transcendence are:

•

Personal attitudes

•

Cognitions

•

Endpoints of one of the dimensions of values

•

Workplace attitudes

Regarding using personality testing as part of the hiring process, experts have concluded that:

•

The typical personality test is not a valid predictor of job performance

•

The effects of personality on job performance are so large it cannot be ignored by managers

•

Only the Big Five should be used as predictors of job performance

•

There are many valid instruments available to managers to test for personality types

25

Keyshawn is a player on a professional football team. Because of this, his play every week is scrutinized by fans and media, as well as his own coaches. Sometimes, their comments are very negative and even personal. Keyshawn will handle this better if he has a high level of _________ intelligence.

•

Bodily-kinesthetic

•

Spatial

•

Intrapersonal

•

Interpersonal

6

Janelle, one of Abdul’s employees, has performed poorly on many aspects of her job since she was hired four months ago. This is likely to be attributed to:

•

Self-serving bias

•

Fundamental bias

•

Internal causes

•

External causes

7

Organizations with adhocracy cultures are described as:

•

Externally focused and valuing flexibility

•

Internally focused and valuing stability and control

•

Internally focused and valuing flexibility

•

Externally focused and valuing stability and control

Which of the following is the least fixed of a person’s individual differences?

•

Cognitive abilities

•

Intelligence

•

Emotions

•

Attitudes

The productive potential of an individual’s knowledge, skills, and experiences is known as:

•

Ethical capital

•

Social capital

•

Soft skills

•

Human capital

Joyce finds that the members of the project team to which she has been assigned in her management class are all athletes on the college’s football and basketball teams. She immediately considers dropping the class because she thinks her experience with that team will be negative. Joyce is likely to be reacting to a:

•

Semantic memory

•

Self-serving bias

•

Negativity bias

•

Stereotype