UOP MGT230 fnal exam

Question 1 1 out of 1 points

Harvard professor Chris Argyris promoted the concepts of espoused theories of action and theories-of-use. Espoused theories of actions reflect what people say governs their behavior, while theories-of-use reflects how they actually behave.

Question 2 1 out of 1 points

The autocratic management style is most effective on:

Question 3 1 out of 1 points

Organizational restructuring and business process reengineering are basically the same thing.

Question 4 1 out of 1 points

The statement "My opponent is a jelly fish" illustrates the use of a metaphor to compress a complex concept into a simple image.

Question 5 1 out of 1 points

Bolman and Deal's political frame operates under the premise that:

Question 6 1 out of 1 points

In the Hersey-Blanchard approach to situational leadership, the S2 Coaching style of leadership is most appropriate for employees with which of the following characteristics?

Question 7 1 out of 1 points

Myron is very concerned for the well-being of his team members. He does not seem to be intent on achieving the team's performance goal. From the managerial grid perspective, he is a:

Question 8 1 out of 1 points

When organizations develop myths, the myths often focus on the origins of the organization and the heroic efforts undertaken to make the organization successful.

Question 9 1 out of 1 points

The metaphor that best describes the structural frame, as defined by Bolman and Deal, is:

Question 10 1 out of 1 points

Which of Mintzberg's structural configurations best characterizes small, newly formed businesses?

Question 11 1 out of 1 points

Which of the following is not an example of lateral coordination?

Question 12 0 out of 1 points

The capacity of an organization to adjust its behavior in view of the experience it gains and theories it develops is called:

Question 13 1 out of 1 points

Transformational leaders exercise leadership largely by:

Question 14 0 out of 1 points

The primary source of leadership is an individual's position in an organization - the higher the position, the greater the degree of leadership that is employed.

Question 15 1 out of 1 points

Mintzberg'sadhocracy structure characterizes machine bureaucracies.

Question 16 1 out of 1 points

The metaphor that best describes the symbolic frame, as defined by Bolman and Deal, is:

Question 17 1 out of 1 points

Today it is generally acknowledged that autocratic leadership has no useful role to play in organizations.

Question 18 1 out of 1 points

Douglas McGregor's Theory Y perspective:

Question 19 1 out of 1 points

When designing an organizational structure, integration entails focusing on coordinating roles and units once responsibilities have been parceled out.

Question 20 0 out of 1 points

Today it is generally acknowledged that the best leaders are born leaders.

Question 21 0 out of 1 points

According to Katzenbach and Smith, in their book The Wisdom of Teams, the most significant way to determine whether a team is functioning well is to determine:

Question 22 1 out of 1 points

The Exchange Theory of leadership describes the basis of leadership that is often found in political environments.

Question 23 1 out of 1 points

Which of the following is not an empowerment vehicle?

Question 24 1 out of 1 points

Alfie Kohn holds that reward systems can motivate workers to increase their work efforts.

Question 25 1 out of 1 points

The term affirmative action refers to positive steps managers take in order to get projects back on schedule.

Question 26 0 out of 1 points

Daniel Goleman's emotional intelligence perspective identifies empathy as an important trait found in people who achieve success within their organizations. People with empathy:

Question 27 0 out of 1 points

Authority is the ability to act.

Question 28 1 out of 1 points

An important process employed to manage changing requirements is:

Question 29 1 out of 1 points

Let's say Barbara Gonzales has the soccer playing skills of the captain of the professional American soccer team, the Kentucky Kickers. All members of this team are men. If the team refuses to hire Ms. Gonzales, she can make a case that it is engaging in discrimination against her.

Question 30 5 out of 5 points

Match the management theorists on the left with the perspectives they promoted:

Question

Alfie Kohn

Chris Argyris

Robert Greenleaf

Blake and Mouton

Hammer and Champy

Business process reengineering

Rewards rupture relationships

Espoused theories

Servant leader

Managerial grid

Question 31 0 out of 1 points

In systems analysis, the term positive feedback refers to:

Question 32 1 out of 1 points

Harvard Professor Chris Argyris posits two models that reflect dramatically different assumptions about interpersonal behavior in the work place. Model I assumptions hold that:

Question 33 0 out of 1 points

In the USA, companies are required to implement affirmative action programs.

Question 34 0 out of 1 points

Research shows that there are clearly defined traits shared by the best leaders

Question 35 0 out of 1 points

In defining traits of a bureaucracy, Max Weber, the German sociologist included technical qualifications (not family ties or friendship) for selecting personnel.

Question 36 1 out of 1 points

McGregor's Theory Y perspective holds that employees typically lack motivation and have little interest in their jobs.

Question 37 5 out of 5 points

Match the items on the left (structural concepts developed by Herbert Mintzberg) with the appropriate items on the right:

Question

Simple structure

Machine bureaucracy

Professional bureaucracy

Divisionalized form

Adhocracy

IT project team

Department of Education

Law office

Home Depot

Airport gift store

Question 38 0 out of 1 points

The systems analysis concept of homeostasis refers to drawing clear delineations between a system and its environment.

Question 39 0 out of 1 points

In Mintzberg's model of organizational studctures, professors employed at universities occupy which of his five basic structural functions?

Question 40 1 out of 1 points

Organizations implement vertical and horizontal coordination to manage their work efforts. Which of the following is not a feature of vertical coordination?

Question 41 1 out of 1 points

Which of the following scenarios most clearly reflects a case of sexual harassment?

Question 42 0 out of 1 points

By the 2000s, it was generally agreed by management experts and practitioners that bureaucracy had outlived its usefulness.

Question 43 0 out of 1 points

Which of the following situations describe a virtuous circle?

Question 44 1 out of 1 points

To be a good leader, you need to have good managerial skills.

Question 45 1 out of 1 points

Gandhi is a good example of a transformational leader.

Question 46 0 out of 1 points

Which of the following organizations is most readily understood by using Bolman and Deal's symbolic frame?

Question 47 1 out of 1 points

Anti-discrimination laws recognize that there are some areas of activity where discrimination is not permitted, and other areas that are not covered by the laws. For example, employers are not permitted to discriminate against people who adhere to a particular religion if they are qualified to do a given job. Anti-discrimination law does not generally apply to:

Question 48 1 out of 1 points

Employment of a chain of command structure reflects vertical coordination.

Question 49 1 out of 1 points

In Maslow's hierarchy of needs, safety needs can be exemplified by:

Question 50 1 out of 1 points

Transactional leaders exercise leadership largely by:

Question 51 1 out of 1 points

A new technology that enables companies to track different consumer preferences among diverse groups is:

Question 52 0 out of 1 points

Organizational architecture is concerned with: