texes 14FABUS300350 PRIN OF MGT exams

When actual performance falls outside an acceptable range of variation, it is termed a(n) ________.

This is the primary reason for why managers often travel long distances to have a face-to-face meeting with someone.

Value is any aspect of a product that customers ________ in the product.

The great advantage of a written message is that it ________.

U.S. managers tend to rely on this style of communication.

Everything a manager does involves communication.

A management information system (MIS) provides managers with ________ data.

________ is a measure of how readily a company can use its assets to generate profits.

One advantage of a written communication is that it provides a record of the information.

Control is the process of monitoring and evaluating activities to ensure that they are being accomplished as planned.

A ________ is the actual physical product encoded by the source.

Annual losses from organizational theft and fraud amount to about ________ per worker.

McDonald's recently made productivity gains by cutting the ________.

Since Deming first proposed his 14 points for improving productivity, his prescriptions have ________.

MBWA stands for management by ________.

Along the grapevine, ________.

Value is created during the process of ________.

Which kind of control takes place after the actual work has been carried out?

This is the primary goal of active listening.

The manager has control over all three components of customer service interactions.

When a budget is formulated, it is being used as a(n) ________ tool.

W. Edwards Deming thought that ________ the key to productivity.

A car company that puts more effort into measuring quality than total units sold most likely wants to excel at ________.

A drawback to instant messaging is that it creates security problems.

The ________ is the series of work actions that add value to a product as it is being transformed from inputs to finished product.

With respect to planning, Deming believed that ________ was most important for productivity.

The difference between male and female styles of communication exists ________.

With respect to product quality, Deming believed that a company should never ________.

Control is the only managerial function that allows managers to make sure that organizational goals are being met.

Firewalls, data backup, and encryption help prevent security breaches in organizations.

In the Six Sigma system, this is the highest level of quality.

A spelling mistake in a message is an example of ________.

A business model is ________.

________ management oversees the transformation process that converts resources such as labor and raw materials into finished goods and services.

Immediate corrective action is designed ________.

________ is the process of managing the sequence of activities and information along the entire value chain for a product.

Which of the following is a disadvantage of written communication?

Controlling is the ________ in the management process.

The channel is the ________.

Feedback is a response that confirms a message.

Where did the modern era of manufacturing primarily begin?

An example of nonverbal communication is ________.

________ is a measure of an organization's ability to meet its current debt obligations.

Japanese managers tend to rely on this style of communication.

The control management function ensures that ________ in an organization.

Which action best shows a speaker that you are paying close attention?

Henry Ford basing his assembly line on practices he viewed in Chicago slaughterhouses is an example of benchmarking.

When a budget is used for controlling, it provides ________ against which resource consumption can be compared.

An advantage of management by walking around is ________.

Feedback ________.

A bus company is a ________ organization because its product is ________.