Texas FABUS305 Final exam

Question 1

1. When actual performance falls outside an acceptable range of variation, it is termed a(n) ________.

   		significant deviation
   		acceptable deviation
   		large deviation
   		insignificant deviation

2 points

Question 2

1. This is the primary reason for why managers often travel long distances to have a face-to-face meeting with someone.

   		Most communication is done through body language.
   		It shows respect.
   		Other forms of communication have security concerns.
   		It communicates a sense of power, rank, and mobility.

2 points

Question 3

1. Value is any aspect of a product that customers ________ in the product.

   		notice
   		want to see
   		will pay for
   		like or admire

2 points

Question 4

1. The great advantage of a written message is that it ________.

   		is unambiguous
   		is informal
   		provides a permanent record
   		is easy to provide feedback for

2 points

Question 5

1. U.S. managers tend to rely on this style of communication.

   		formal and written
   		verbal and informal
   		verbal and formal
   		informal and unwritten

2 points

Question 6

1. Everything a manager does involves communication.

   True

   False

2 points

Question 7

1. A management information system (MIS) provides managers with ________ data.

   		raw
   		unanalyzed
   		analyzed and processed
   		numerical

2 points

Question 8

1. ________ is a measure of how readily a company can use its assets to generate profits.

   		Activity
   		Profitability
   		Liquidity
   		Leverage

2 points

Question 9

1. One advantage of a written communication is that it provides a record of the information.

   True

   False

2 points

Question 10

1. Control is the process of monitoring and evaluating activities to ensure that they are being accomplished as planned.

   True

   False

2 points

Question 11

1. A ________ is the actual physical product encoded by the source.

   		source
   		thought
   		message
   		channel

2 points

Question 12

1. Annual losses from organizational theft and fraud amount to about ________ per worker.

   		$500
   		$6000
   		$2500
   		$4500

2 points

Question 13

1. McDonald's recently made productivity gains by cutting the ________.

   		weight of an order of French fries
   		wages of workers
   		time it takes to make French fries
   		time workers were trained

2 points

Question 14

1. Since Deming first proposed his 14 points for improving productivity, his prescriptions have ________.

   		been confirmed for U.S. workers only
   		been confirmed repeatedly
   		been largely discredited
   		fallen into disuse

2 points

Question 15

1. MBWA stands for management by ________.

   		walking around
   		work area
   		work action
   		written action

2 points

Question 16

1. Along the grapevine, ________.

   		good news travels fastest
   		good news travels slowest
   		bad news travels fastest
   		bad news travels slowly

2 points

Question 17

1. Value is created during the process of ________.

   		inputs being stored
   		outputs being measured
   		operations being controlled
   		inputs being converted into outputs

2 points

Question 18

1. Which kind of control takes place after the actual work has been carried out?

   		feedback
   		concurrent
   		forward
   		feedforward

2 points

Question 19

1. This is the primary goal of active listening.

   		avoiding premature judgments or interpretations of the speaker's message
   		developing empathy with the speaker
   		understanding the full meaning of the speaker's message
   		focusing on the speaker

2 points

Question 20

1. The manager has control over all three components of customer service interactions.

   True

   False

2 points

Question 21

1. When a budget is formulated, it is being used as a(n) ________ tool.

   		controlling
   		planning
   		leadership
   		organizing

2 points

Question 22

1. W. Edwards Deming thought that ________ the key to productivity.

   		managers were
   		controlling costs was
   		both managers and workers were
   		workers were

2 points

Question 23

1. A car company that puts more effort into measuring quality than total units sold most likely wants to excel at ________.

   		customer satisfaction
   		employee satisfaction
   		efficiency
   		cost per unit

2 points

Question 24

1. A drawback to instant messaging is that it creates security problems.

   True

   False

2 points

Question 25

1. The ________ is the series of work actions that add value to a product as it is being transformed from inputs to finished product.

   		value chain
   		output chain
   		supply chain
   		input chain

2 points

Question 26

1. With respect to planning, Deming believed that ________ was most important for productivity.

   		long-term planning
   		short-term planning
   		medium-term planning
   		flexible planning

2 points

Question 27

1. The difference between male and female styles of communication exists ________.

   		only in western cultures
   		only in the United States
   		in every culture
   		only in Asian cultures

2 points

Question 28

1. With respect to product quality, Deming believed that a company should never ________.

   		put quality ahead of profits
   		be satisfied with its current level of quality
   		pay more attention to quality than to price
   		try to fix a product if it "ain't broke"

2 points

Question 29

1. Control is the only managerial function that allows managers to make sure that organizational goals are being met.

   True

   False

2 points

Question 30

1. Firewalls, data backup, and encryption help prevent security breaches in organizations.

   True

   False

2 points

Question 31

1. In the Six Sigma system, this is the highest level of quality.

   		Zero Sigma
   		One Sigma
   		Four Sigma
   		Six Sigma

2 points

Question 32

1. A spelling mistake in a message is an example of ________.

   		a decoding error
   		an encoding error
   		a receiver error
   		a transmission error

2 points

Question 33

1. A business model is ________.

   		a competitor that a company seeks to emulate
   		a strategic design for how a company intends to make profit
   		a theoretical ideal that a company seeks to emulate
   		an unrelated organization whose practices a company seeks to emulate

2 points

Question 34

1. ________ management oversees the transformation process that converts resources such as labor and raw materials into finished goods and services.

   		Control
   		Systems
   		Planning
   		Operations

2 points

Question 35

1. Immediate corrective action is designed ________.

   		to get performance back on track
   		to punish employees for poor performance
   		to shake up an organization
   		to get to the root cause of a problem

2 points

Question 36

1. ________ is the process of managing the sequence of activities and information along the entire value chain for a product.

   		Supply chain management
   		Supply management
   		Value chain management
   		Customer management

2 points

Question 37

1. Which of the following is a disadvantage of written communication?

   		vague
   		time-consuming
   		not permanent
   		hard to store

2 points

Question 38

1. Controlling is the ________ in the management process.

   		final step
   		most important step
   		first step
   		least important step

2 points

Question 39

1. The channel is the ________.

   		actual physical product from the source that conveys a purpose
   		person who sends the message
   		person who receives the message
   		medium that the messages travels through

2 points

Question 40

1. Feedback is a response that confirms a message.

   True

   False

2 points

Question 41

1. Where did the modern era of manufacturing primarily begin?

   		the coal industry
   		southern cotton plantations
   		northeastern textile mills
   		Detroit automobile factories

2 points

Question 42

1. An example of nonverbal communication is ________.

   		a smile
   		a whisper
   		a voice mail
   		an email

2 points

Question 43

1. ________ is a measure of an organization's ability to meet its current debt obligations.

   		Activity
   		Leverage
   		Liquidity
   		Profitability

2 points

Question 44

1. Japanese managers tend to rely on this style of communication.

   		verbal and formal
   		formal and unwritten
   		informal and verbal
   		formal and written

2 points

Question 45

1. The control management function ensures that ________ in an organization.

   		goals are set
   		goals are met
   		plans are realistic
   		plans are made

2 points

Question 46

1. Which action best shows a speaker that you are paying close attention?

   		smooth transitioning from listener to speaker
   		direct eye contact
   		avoiding overtalking
   		avoiding interruptions of the speaker

2 points

Question 47

1. Henry Ford basing his assembly line on practices he viewed in Chicago slaughterhouses is an example of benchmarking.

   True

   False

2 points

Question 48

1. When a budget is used for controlling, it provides ________ against which resource consumption can be compared.

   		flexible standards
   		quantitative standards
   		nonnumerical standards
   		qualitative standards

2 points

Question 49

1. An advantage of management by walking around is ________.

   		objectivity
   		personal contact
   		obtrusiveness
   		perceptual biases

2 points (Extra Credit)

Question 50

1. Feedback ________.

   		must be written
   		must be spoken
   		can be spoken, nonverbal, or written
   		can be spoken, verbal, or oral

2 points

Question 51

1. A bus company is a ________ organization because its product is ________.

   		manufacturing; buses
   		service; transportation
   		manufacturing; transportation
   		service; buses