South HSC3110 Week 4 Quiz Latest 2020 June

HSC3110 Introduction to Healthcare Management

Week 4 Quiz  

Question 1Which of the following statements about cognition is NOT true?

   We are often unaware of many of our own thinking processes.

 Emotional states have little influence on how we think.

 Cognition refers to the mental processes involved in thinking.

 How people view a situation affects how they respond in that situation.

 Almost all human behavior is driven by thinking and social interactions.

 Question 2In attribution theory, which of the following would be an example of a situational cause of employee performance?

Information technology

Worker attitude

 Hard work

 Employee effort

 Strong quantitative skills

 Question 3Which of the following is not a form of socio-emotional intelligence?

Noticing your inner thoughts and feelings

 Understanding the feelings of others and responding appropriately

 Making intelligent use of emotions

 Knowing and understanding another's perspective

   The ability to sense and understand others' emotions

 Question 4Which of the following would you expect in a supervisor with a fixed mindset about employees?

   Does not recognize an employee's improved job performance

   Supports employee training and development

 Spends time coaching employees for job success

 Believes employees have the potential to grow

 Encourages employees to take on new responsibilities

 Question 5Which of the following is not an affinity bias?

   Paying more attention to the opinions of those with job duties like yours

 Always sitting with office mates at organization-wide meetings

Assuming someone's behavior is due to their personality

   Ignoring the opinions of the department's “resident complainer”

   Rating a job candidate higher because they share your hobbies

 Question 6Why is the development of tactical plans important?

   Tactical plans are necessary for budgeting purposes.

 Tactical plans are necessary for managers to understand their roles in strategy execution.

 Tactical plans answer the who, what, when, where, and how questions of strategy implementation.

 All of these are correct.

 Tactical plans are used to monitor the implementation of a strategy.

 Question 7What is the role of the manager in the strategic planning process?

   To communicate strategies and rationales to staff

 All of these are correct.

 To provide input to the planning department and senior management on an ongoing basis

 To monitor and control targeted strategies over time

 To monitor their area of expertise in terms of market developments

 Question 8Describe the strategic planning process.

Question 9Why is it important to monitor strategy execution over time?

Question 10Why is it important to develop multiple scenarios for the futurecast?

   To consider the most likely scenarios since a futurecast deals with a variety of predictions

 To ensure that the Board and CEO have multiple scenarios to choose from

 To provide a scenario for each different department in the organization

 To ensure that there are scenarios to address both the organization and the physicians

 Question 11True or False? A health care service is best described as the product component of the marketing mix.

False

 True

 Question 12True or False? Consumer behavior refers to the influences in consumer decision making regarding the purchase of goods and services and relies solely on internal human factors.

   False

 True

 Question 13In wisely selecting a target market, positive attributes should include:

   Multiple competitors, large size, geographic proximity

 Psychographic, small size, many choices for consumers

 Enough revenue potential, diffuse targets, turbulent changes

 Identifiable, divisible, accessible, with enough revenue potential

 Question 14In your own words, describe what market segmentation is.

Question 15True or False? Advertising, public relations, and campaigns are best described as the promotion component of the marketing mix.

   False

 True