South HSC3110 Week 2 Quiz Latest 2020 June

HSC3110 Introduction to Healthcare Management

Week 2 Quiz  

Question 1Self-management means:

   None of these are correct.

 All of these are correct.

 Being responsive

 Keeping current

 Managing time and information

 Question 2Research on leadership development programs shows that leadership development programs achieve all of the following EXCEPT:

 Reduce staff turnover

 Improve efficiency in educational program offerings

 Enhance skills of staff

 Reduce staff absenteeism

Increase staff engagement

Question 3As compared to senior managers, lower-level managers have:

   Authority that depends on education

 Authority that depends on experience

 Less authority

 The same authority

 More authority

 Question 4Larger organizations are more likely to have all of the following EXCEPT:

Vertical structure and formal chain of command

 Vertical structure

 Larger span of controls

 Formal chain of command

 Informal chain of command

 Question 5Standards of behavior are defined as:

   Organizational mission

 None of these are correct.

 Expectations for conduct for all employees

 Goals of the organization

   Organizational performance targets

 Question 6Which model of leadership supports finding meaning?

   Diversity Leadership

 Spirituality Leadership

 Servant Leadership

 Resilient Leadership

 Question 7Which of the following competencies is more leadership oriented than management oriented?

   Networking

 Supervising the service provided

 Staffing personnel

 Overseeing adherence to regulations

 Question 8Which is NOT a type of leader/follower that is needed to produce an interdependent leadership system?

   Transformational

 Network

 Operational

 Strategic

Question 9Which statement is NOT true about the "Great Man" theory?

Supports the notion that a good leader has charisma

 Behavior is an important component in determining what makes a good leader

 Discourages anyone who does not have specific traits from aspiring to a leadership position

 Traits necessary for effective leaders are inherent in the person

 Question 10Which one of the EI (Emotional Intelligence) dimensions is defined by having a propensity for reflection, an ability to adapt to changes, and the power to say no to impulsive urges?

Motivation

Self-regulation

 Social skills

 Empathy

 Question 11True or False? A shortage of health care workers such as physicians, nurses, and public health professionals is not anticipated.

   False

 True

 Question 12True or False? The future U.S. workforce is changing as a result of demographic changes in the population and is becoming older, as well as more ethnically and racially diverse.

True

 False

 Question 13True or False? Engaged employees are less productive, are disloyal, and put forth little effort.

True

 False

Question 14Engaged health care workers demonstrate the following characteristics EXCEPT:

Focus on patient care

 All of these are correct.

 Model behavior for others

 Disloyalty to their employers

 Productivity

 Question 15True or False? Understanding what motivates employees in different generations will be a challenge for managers and will likely require them to change their current management styles.

False

 True