South HSC3110 All Quizzes Latest 2020 June

HSC3110 Introduction to Healthcare Management

Week 2 Quiz  

Question 1Self-management means:

   None of these are correct.

 All of these are correct.

 Being responsive

 Keeping current

 Managing time and information

 Question 2Research on leadership development programs shows that leadership development programs achieve all of the following EXCEPT:

 Reduce staff turnover

 Improve efficiency in educational program offerings

 Enhance skills of staff

 Reduce staff absenteeism

Increase staff engagement

Question 3As compared to senior managers, lower-level managers have:

   Authority that depends on education

 Authority that depends on experience

 Less authority

 The same authority

 More authority

 Question 4Larger organizations are more likely to have all of the following EXCEPT:

Vertical structure and formal chain of command

 Vertical structure

 Larger span of controls

 Formal chain of command

 Informal chain of command

 Question 5Standards of behavior are defined as:

   Organizational mission

 None of these are correct.

 Expectations for conduct for all employees

 Goals of the organization

   Organizational performance targets

 Question 6Which model of leadership supports finding meaning?

   Diversity Leadership

 Spirituality Leadership

 Servant Leadership

 Resilient Leadership

 Question 7Which of the following competencies is more leadership oriented than management oriented?

   Networking

 Supervising the service provided

 Staffing personnel

 Overseeing adherence to regulations

 Question 8Which is NOT a type of leader/follower that is needed to produce an interdependent leadership system?

   Transformational

 Network

 Operational

 Strategic

Question 9Which statement is NOT true about the "Great Man" theory?

Supports the notion that a good leader has charisma

 Behavior is an important component in determining what makes a good leader

 Discourages anyone who does not have specific traits from aspiring to a leadership position

 Traits necessary for effective leaders are inherent in the person

 Question 10Which one of the EI (Emotional Intelligence) dimensions is defined by having a propensity for reflection, an ability to adapt to changes, and the power to say no to impulsive urges?

Motivation

Self-regulation

 Social skills

 Empathy

 Question 11True or False? A shortage of health care workers such as physicians, nurses, and public health professionals is not anticipated.

   False

 True

 Question 12True or False? The future U.S. workforce is changing as a result of demographic changes in the population and is becoming older, as well as more ethnically and racially diverse.

True

 False

 Question 13True or False? Engaged employees are less productive, are disloyal, and put forth little effort.

True

 False

Question 14Engaged health care workers demonstrate the following characteristics EXCEPT:

Focus on patient care

 All of these are correct.

 Model behavior for others

 Disloyalty to their employers

 Productivity

 Question 15True or False? Understanding what motivates employees in different generations will be a challenge for managers and will likely require them to change their current management styles.

False

 True

 

HSC3110 Introduction to Healthcare Management

Week 4 Quiz  

Question 1Which of the following statements about cognition is NOT true?

   We are often unaware of many of our own thinking processes.

 Emotional states have little influence on how we think.

 Cognition refers to the mental processes involved in thinking.

 How people view a situation affects how they respond in that situation.

 Almost all human behavior is driven by thinking and social interactions.

 Question 2In attribution theory, which of the following would be an example of a situational cause of employee performance?

Information technology

Worker attitude

 Hard work

 Employee effort

 Strong quantitative skills

 Question 3Which of the following is not a form of socio-emotional intelligence?

Noticing your inner thoughts and feelings

 Understanding the feelings of others and responding appropriately

 Making intelligent use of emotions

 Knowing and understanding another's perspective

   The ability to sense and understand others' emotions

 Question 4Which of the following would you expect in a supervisor with a fixed mindset about employees?

   Does not recognize an employee's improved job performance

   Supports employee training and development

 Spends time coaching employees for job success

 Believes employees have the potential to grow

 Encourages employees to take on new responsibilities

 Question 5Which of the following is not an affinity bias?

   Paying more attention to the opinions of those with job duties like yours

 Always sitting with office mates at organization-wide meetings

Assuming someone's behavior is due to their personality

   Ignoring the opinions of the department's “resident complainer”

   Rating a job candidate higher because they share your hobbies

 Question 6Why is the development of tactical plans important?

   Tactical plans are necessary for budgeting purposes.

 Tactical plans are necessary for managers to understand their roles in strategy execution.

 Tactical plans answer the who, what, when, where, and how questions of strategy implementation.

 All of these are correct.

 Tactical plans are used to monitor the implementation of a strategy.

 Question 7What is the role of the manager in the strategic planning process?

   To communicate strategies and rationales to staff

 All of these are correct.

 To provide input to the planning department and senior management on an ongoing basis

 To monitor and control targeted strategies over time

 To monitor their area of expertise in terms of market developments

 Question 8Describe the strategic planning process.

Question 9Why is it important to monitor strategy execution over time?

Question 10Why is it important to develop multiple scenarios for the futurecast?

   To consider the most likely scenarios since a futurecast deals with a variety of predictions

 To ensure that the Board and CEO have multiple scenarios to choose from

 To provide a scenario for each different department in the organization

 To ensure that there are scenarios to address both the organization and the physicians

 Question 11True or False? A health care service is best described as the product component of the marketing mix.

False

 True

 Question 12True or False? Consumer behavior refers to the influences in consumer decision making regarding the purchase of goods and services and relies solely on internal human factors.

   False

 True

 Question 13In wisely selecting a target market, positive attributes should include:

   Multiple competitors, large size, geographic proximity

 Psychographic, small size, many choices for consumers

 Enough revenue potential, diffuse targets, turbulent changes

 Identifiable, divisible, accessible, with enough revenue potential

 Question 14In your own words, describe what market segmentation is.

Question 15True or False? Advertising, public relations, and campaigns are best described as the promotion component of the marketing mix.

   False

 True

 

 

 

HSC3110 Introduction to Healthcare Management

Week 8 Quiz  

Question 1All of the following are examples of conflict of interest EXCEPT:

  All of these are correct.

  None of these are correct.

  Going to a CME course sponsored by your medical school

  Speaking for a pharmaceutical firm in exchange for a fee

  Having your spouse buy stock in a biomedical firm that supplies your employer

  Gifts from companies in exchange for ordering their products

 Question 2Disruptive behaviors include:

  None of these are correct.

  Sharing a ride with a co-worker

  Asking a co-worker for help

  Offering to help a co-worker

  Verbally belittling a co-worker

 Question 3CNAs:

  None of these are correct.

  Work most often in nursing care facilities

  Work under the supervision of physicians

  Have a formal, six-month training program

  All of these are correct.

 Question 4Higher nurse education can lead to:

  Improved patient outcomes

  Higher labor costs

  All of these are correct.

  Greater turnover

  Worse bottom lines

 Question 5The Sunshine Act requires:

  None of these are correct.

  Medical equipment companies to fly doctors to warm places

  Group purchasing organizations to give good discounts to hospitals

  All of these are correct.

  To report gifts or transfers of value to CMS

 Question 6Major federal law affecting human resources primarily addresses:

  Accommodations for people with disabilities

  All of these are correct.

  Protections for applicants and rights of employees

  Safety of the workplace

 Question 7Leadership Development Programs in HSOs:

  Serve as a recruitment tool for HSOs

  Focus primarily on filling middle-level manager positions

  Are found in less than 10% of HSOs

  All of these are correct.

 Question 8Which of the following is an example of a "workforce planning and recruitment" function?

  Managing compensation and benefits

  Advertising for employees

  Offering training and development

  Assessing employee performance

 Question 9Human resources decisions need to be strategic because of:

  The need to analyze jobs

  Increasing competition among HSOs

  All of these are correct.

  Trends in using incentive compensation

 Question 10Incentive compensation is believed to have what effect on employee performance?

  Increase retention

  Increase motivation

  No effect

  Decrease performance

 Question 11One of the questions you should ask when you are assigned to a team is:

  All of these are correct.

  What are the goals of the team?

  Who's in charge?

  What are our timelines?

  Do we have a scope of work?

  What is my role?

 Question 12MBTI stands for:

  None of these are correct.

  Make Beds Turn Inventory

  More Better Team Initiative

  Meghan Brad Trainor Initiative

  Myers-Briggs Type Inventory

 Question 13What are emotional social competencies (ESC)?

Question 14Crew resource management is:

  The retail industry's answer to staffing problems

  The entertainment industry's approach to backstage workers

  The hotel industry's model for getting housekeepers trained

  An unproven model of teamwork

  The application of airline industry training to the hospital

 Question 15Teamwork is NOT taught in:

  All of these are correct.

  None of these are correct.

  Nursing school

  Allied health programs

  Medical school

HSC3110 Introduction to Healthcare Management

Week 10 Quiz  

Question 1Larger organizations are more likely to have all of the following EXCEPT:

  Informal chain of command

  Formal chain of command

  Vertical structure

  Larger span of controls

  Vertical structure and formal chain of command

 Question 2As compared to senior managers, lower-level managers have:

  Authority that depends on experience

  More authority

  The same authority

  Authority that depends on education

  Less authority

 Question 3Employee engagement is best described as:

  Employee motivation and commitment to the organization

  Employee interpersonal skills

  Employee focus on completing their jobs

  All of these are correct.

  Employee positive attitude

 Question 4Which of the following is NOT a contemporary leadership model?

  Situational Approach

  Authentic Leadership

  Servant Leadership

  Resilient Leadership

 Question 5Which is NOT a type of leader/follower that is needed to produce an interdependent leadership system?

  Network

  Operational

  Transformational

  Strategic

 Question 6Maslow's needs-based theory of motivation includes the following types of needs:

  All of these are correct.

  Safety

  Psychological

  Psychosocial

  Physiological

  Safety and physiological

 Question 7This generation values open communication and working as a team, and is image conscious:

  Baby Boomers

  Traditionalists

  Generation X

  None of these are correct.

  Generation Y

 Question 8During interviews for a new surgical nurse, the nursing supervisor thought that Dr. Benson was overly critical of the candidate, who had a noticeable accent. When asked whether his judgment was unfair, Dr. Benson said that was nonsense, he could work with anyone, but thought one of the other hiring committee members may not be open-minded. Dr. Benson may be showing a/n ______________ bias.

  Framing

  Blind spot

  Belief

  Ego

  Contrast effect

 Question 9 Which of the following would you advise a “thinking manager” do to make an informed decision?

  Request information on/about others' views and experiences with the decision issues

  Choose the solution that his or her friends prefer

  Rely on "gut feelings" in making decision

  Use personal beliefs and assumptions to guide decision

  Choose the solution that is most consistent with what he or she believes

 Question 10Ideally, who should provide input in the development of the strategic plan?

  All of these are correct.

  Senior management

  Volunteers

  Physicians and other providers

Question 11What is a SWOT analysis, and why is the model considered to provide a thorough picture of an organization's operating environment

Question 12Give one example of social marketing that you have witnessed in your community.

Question 13True or False? All marketing activities should center on building a long-term relationship with the customer.

  False

  True

Question 14Which aspect of quality does CQI focus upon to improve quality?

  Process

  Outcome

  Structure

  None of these are correct.

Question 15 “To Err is Human” examined the high rate of medical errors in U.S. hospitals; such errors are due to which of the following?

  Misuse

  Abuse

  Underuse

  Overuse

  None of these are correct.

Question 16True or False? Provider choice is unlimited under all types of health insurance plans.

  True

  False

Question 17Quality is likely to be high for those covered by:

  All of these are correct.

  HDHPs

  None of these are correct.

  Indemnity plans

  PPOs, Indemnity plans, and HDHPs

  PPOs

  HMOs

 Question 18The primary reasons why materials management is so important to health care organizations include all of the following EXCEPT:

  Developing close relationships with vendors

  Controlling costs of materials and inventory

  Appropriate patient care

  Improving the organization's profitability

Question 19True or False? Capitation shifts the risk of coverage from the insurer to the provider of health care.

  False

  True

Question 20Physician turnover:

  Impacts continuity of care and is costly

  Impacts continuity of care

  Is desirable

  Is unavoidable

  Is costly

 Question 21Disruptive behaviors include:

  Asking a co-worker for help

  Verbally belittling a co-worker

  Offering to help a co-worker

  Sharing a ride with a co-worker

  None of these are correct.

Question 22Major federal law affecting human resources primarily addresses:

  Accommodations for people with disabilities

  Protections for applicants and rights of employees

  Safety of the workplace

  All of these are correct.

Question 23Behavioral-based interviews are helpful to the hiring organization in understanding a candidate's:

  Potential “fit” with the HSO

  All of these are correct.

  Past experience in dealing with complex and difficult situations

  Past attitudes and behaviors

  Ability to think on her “feet”

Question 24Frequent, positive organizational communication does NOT:

  All of these are correct.

  Improve job satisfaction

  Retain nurses

  Decrease team trust

  Empower employees

Question 25A team is:

  A long-term entity with revolving members, elected for three-year terms, staffed by a full-time employee

  None of these are correct.

  A short-term group pulled together to address a specific agenda that disbands after a report is issued

  A sports franchise

  A group of people working together to achieve a common goal