Skill and knowledge self-assessment Before
Question # 00487889
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Updated on: 02/21/2017 12:10 AM Due on: 02/21/2017
Only activity 6,7,11,12,16 and all the summative assessment?
these areas.
If participants believe they can demonstrate the skills and knowledge required they should discuss the possibility of credit with the trainer/ assessor.
Participant Statement Is the participant able to: Comments/Evidence Yes N
o Define standards for visual presentations and displays and clearly communicate to all staff
Ensure store layout and presentation support market position and promote customer flow, according to store visual merchandising policies and plans
Develop and implement layout assessment checks and provide feedback to staff
Consult floor staff to assess customer response to space allocations
Develop and implement store policies and procedures
Develop and manage rosters or schedules,
Initiate contingency plans
Maintain store pricing
Maintain accurate information on pricing trends and changes
Develop and implement procedures for pricing
Manage and implement store policies and procedures
Organise activities in line with anticipated or researched customer requirements
Manage promotions in order to achieve maximum customer impact
Negotiate arrangements with suppliers in regard to special promotional activities
Coordinate store activities to complement complex promotions of shopping centre or retail operation
Develop and implement assessment checks
Document and report on promotional activities Assessment
Assessment PlanroUpload a file (7MB max)
Activity 1
1.
2. You have been asked to create a visual display for a black mobile phone. The window display area you have been given is 50cm wide, 70cm high and 60cm deep. Detail,
in 200 - 300 words, the colour scheme you would use, any point of sale or display objects and lighting you would use. How would these help sell your product?
Develop a customer feedback form in relation to store space allocations. Submit or upload the form and explain how you would circulate this to customers and how you
would follow up the results? Activity 2
1. 2. For each of the following write a brief paragraph explaining what they are:
a. Target market
b. Market research
c. Store image
d. Store layout and space availability
e. Seasonal lines
f. Pricing policies
Explain, in approximately 100 words for each, how the following things impact on the layout and presentation of a retail outlet.
a. Target market
b. Market research
c. Store image
d. Store layout and space availability
e. Seasonal lines
f. Pricing policies Activity 3
1.
2. What is a planogram?
Explain in 150 words the purpose and benefits of planograms. 3. Think of a retail outlet you have recently been in. Did you think the store layout was appropriate? Why/ why not? Give reason for your answers.
How would you ensure regular review and update procedures were carried out for store layout? Make at least five suggestions. Activity 4
1. When implementing store promotions you will need to follow a number of procedures. List at least five. Activity 5
1. Suggest four reasons why a good housekeeping program is necessary.
Activity 6
1. You are in charge of a retail outlet open from 8am until 6pm Monday to Saturday. You have two full time staff and 4 part time/ casual staff.
Design and document a housekeeping roster that provides details of tasks that need to be done and time frames.
It should be noted that staff need to arrive an hour earlier than the specified opening times in order to carry out opening procedures such as organising tills and floats.
2. How would you ensure that staff understand their responsibilities with regard to the roster? (30 to 50 words)
1. You are in charge of a retail outlet open from 8am until 6pm Monday to Saturday. You have two full time staff and 4 part time/ casual staff.
Design and document a housekeeping roster that provides details of tasks that need to be done and time frames.
It should be noted that staff need to arrive an hour earlier than the specified opening times in order to carry out opening procedures such as organising tills and floats.
2. How would you ensure that staff understand their responsibilities with regard to the roster? (30 to 50 words)
Activity 7
1. Create a contingency plan for each of the following:
major spillages
flood, storm or cyclone
breakages
blackout
break-in
1. Create a contingency plan for each of the following:
major spillages
flood, storm or cyclone
breakages
blackout
break-in
Activity 8
1.
2. List eight pricing methods contribute to increased sales.
Select one process from the list and explain why you think it is an effective process. Activity 9
1. List at least seven sources from which you could access information on price trends. Activity 10
1. What are some of the consequences of incorrect shelf prices? List four.
1.
2. List eight pricing methods contribute to increased sales.
Select one process from the list and explain why you think it is an effective process. Activity 9
1. List at least seven sources from which you could access information on price trends. Activity 10
1. What are some of the consequences of incorrect shelf prices? List four.
Activity 11
1. You have been asked to plan an instore product promotional activity. Write a plan for the promotion—include details about:
a. The product to be promoted
b. When the promotion will take place
c. How long the promotion will last
d. The advertising required—posters flyers etc
e. A display
f. Media involved 2.
a.
b.
c.
d.
e.
f.
g. What policies and procedures might support the setup of a display. Policies and procedures might relate to the following:
Identification of legal compliance requirements.
Developing a budget.
Advertising the product .
Informing staff about the promotion (advising them of theme, timing, methods of advertising etc).
Organising staff for the development of product knowledge if required.
Setting up a display.
Maintaining a display. h. Dismantling a display.
1. You have been asked to plan an instore product promotional activity. Write a plan for the promotion—include details about:
a. The product to be promoted
b. When the promotion will take place
c. How long the promotion will last
d. The advertising required—posters flyers etc
e. A display
f. Media involved 2.
a.
b.
c.
d.
e.
f.
g. What policies and procedures might support the setup of a display. Policies and procedures might relate to the following:
Identification of legal compliance requirements.
Developing a budget.
Advertising the product .
Informing staff about the promotion (advising them of theme, timing, methods of advertising etc).
Organising staff for the development of product knowledge if required.
Setting up a display.
Maintaining a display. h. Dismantling a display.
Activity 12
1.
2.
3. Explain in 60 to 70 words how do target market preferences affect a sale or promotion.
Suggest two methods that might be used to research a target market?
Design, document and submit or upload a brief questionnaire to obtain customer feedback on a product.
1.
2.
3. Explain in 60 to 70 words how do target market preferences affect a sale or promotion.
Suggest two methods that might be used to research a target market?
Design, document and submit or upload a brief questionnaire to obtain customer feedback on a product.
Activity 13
1. Explain the benefits of a promotional calendar. (50 words)
2. What historical information could assist you in developing future promotions? (50 - 100 words)
Activity 14
1.
2. What things might you negotiate with suppliers when organising a special promotion? List five.
How can you ensure that suppliers understand your requirements. (50 words) Activity 15
1.
2. Give five examples of possible shopping centre promotions.
How do they benefit the retailers within the complex? Activity 15
1.
2. Give five examples of possible shopping centre promotions.
How do they benefit the retailers within the complex?
1. Explain the benefits of a promotional calendar. (50 words)
2. What historical information could assist you in developing future promotions? (50 - 100 words)
Activity 14
1.
2. What things might you negotiate with suppliers when organising a special promotion? List five.
How can you ensure that suppliers understand your requirements. (50 words) Activity 15
1.
2. Give five examples of possible shopping centre promotions.
How do they benefit the retailers within the complex? Activity 15
1.
2. Give five examples of possible shopping centre promotions.
How do they benefit the retailers within the complex?
Activity 16
1. Create, document and submit or upload a checklist to assess and measure the effectiveness of a promotion.
1. Create, document and submit or upload a checklist to assess and measure the effectiveness of a promotion.
Activity 17
1. What sort of documents might you need to prepare in regard to promotional activities? To whom would you present days? (80 to 100 words) Summative assessment 1
Question 1
Explain the general rules you should follow when pricing products in store and the way in which GST is included in product pricing.(150 words) Question 2 In 150 to 200 words explain what an industry code of practice is and such codes might affect product pricing You might have to conduct your own research to fully answer this
question Question 3
In 300 words explain the legislation and statutory requirements relating to the management of store presentations and pricing. Conduct your own research. Question 4 Explain the principles, techniques and elements you need to consider when developing a visual display and list at least six sources of information that might contribute to the
project planning processes for a visual display. (Total of 200 words) Question 5
Every retail store or chain will have a range of policies and procedures that must be adhered to by staff. In 50 words explain why policies and procedures are necessary and list
at least 10 store policies/ procedures. Summative assessment 2
Project 1
Part 1 Develop a planogram and a display plan for a new range of soft toys. The range includes a large teddy bear, plush snake, medium sized duck and small soft mice.
The measurements are (height/ depth/ length):
Teddy bear – 65cm X 25cm X 30cm
Snake – 15cm X 15cm X 45cm
Duck – 30cm X 25cm X 25cm
Mice – 5cm X 5cm X 5cm
The display should hold 10 teddy bears, 10 snakes, 15 ducks and 50 mice, each of which comes in 2 different colours.
Detail where in the store you would place the display and the kind of POS you would use to maximise sales. What kind of market research do you think you would need to carry
out in order to sell the new line?
What information would assist in the design of the display and what issues should be considered?
Part 2
Write a summary for discussion at a team planning meeting of the how the products will be promoted and presented.
Include information about:
o visual representations of the products
o costs involved
o expected outcomes
o policies and procedures that might be relevant to the promotion
o resources required, including staff
o housekeeping
o legislative, health and safety requirements
o contingency plans
o suppliers and negotiations SIRXMER405 - MANAGE STORE PRESENTATION AND PRICING Observation 1
The participant must demonstrate that they can perform the following required skills and related performance criteria.
Required skill
Communication and interpersonal skills to: ask questions to identify and confirm requirements communicate store standards and expectations to staff consult floor staff negotiate arrangements with suppliers, through clear and direct communication use and interpret non-verbal communication use language and concepts appropriate to cultural differences
Relevant performance criteria
1.1 Define standards for visual presentations and displays and clearly communicate to all staff 1.3 Develop and implement layout assessment checks and provide feedback to staff 1.4 Consult floor staff to assess customer response to space allocations 3.2 Maintain accurate information on pricing trends and changes and communicate to relevant staff 4.4 Negotiate arrangements with suppliers in regard to special promotional activities When completed satisfactorily the following tasks will provide evidence of performance. RTOs should contextualise the tasks: to relevant industry/organisation requirements in line with reasonable adjustment practices to the environment in which the assessment is conducted
Use appropriate communication and interpersonal skills, such as: active listening ask questions speak clearly and concisely responsive body language verbal and non-verbal gestures repeat dialogue to clarify understanding
Use appropriate non-verbal communication techniques when speaking to people from different cultural backgrounds (eg not making eye contact if this is a cultural
taboo).
Speak clearly and confidently to give clear and understandable instructions.
Trainer/ assessor's comments in detail on their observation
Context and date of observation
Task observed or evidenced provided
Comments, eg strengths, limitations, development needs
Observation 2
Observation 2
The participant must demonstrate that they can perform the following required skills and related performance criteria.
Required skill
Literacy skills to: document results prepare reports prepare rosters research, analyse and interpret a broad range of written material
Relevant performance criteria
2.1 Develop and implement store policies and procedures in regard to store housekeeping and maintenance 2.2 Develop and manage rosters or schedules, ensuring store housekeeping standards are monitored and maintained 2.3 Initiate contingency plan in the event of merchandise or store presentation problems 3.1 Maintain store pricing according to organisation pricing policies and procedures in regard to pricing 3.2 Maintain accurate information on pricing trends and changes and communicate to relevant staf 3.3 Develop and implement procedures for pricing according to store policies and legislative requirements 4.7 Document and report on promotional activities When completed satisfactorily the following tasks will provide evidence of performance. RTOs should contextualise the tasks: to relevant industry/organisation requirements in line with reasonable adjustment practices to the environment in which the assessment is conducted
Locate, read and interpret: relevant industry codes of practice relating to managing store presentations and pricing relevant legislation and statutory requirements relating to managing store presentations and pricing
Write a report outlining the presentation and merchandising for a specific time period.
Draw up a weekly roster for a specific number of staff.
Trainer/ assessor's comments in detail on their observation
Context and date of observation
Task observed or evidenced provided
Comments, eg strengths, limitations, development needs Observation 3
The participant must demonstrate that they can perform the following required skills and related performance criteria.
Required skill
Planning and organising skills to develop rosters
Relevant performance criteria
2.2 Develop and manage rosters or schedules, ensuring store housekeeping standards are monitored and maintained When completed satisfactorily the following tasks will provide evidence of performance. RTOs should contextualise the tasks: to relevant industry/organisation requirements in line with reasonable adjustment practices to the environment in which the assessment is conducted
Draw up a weekly roster for a specific number of staff.
Trainer/ assessor's comments in detail on their observation
Context and date of observation
Task observed or evidenced provided
Comments, eg strengths, limitations, development needs Observation 4
The participant must demonstrate that they can perform the following required skills and related performance criteria.
Required skill
Team leadership skills to: coordinate staf activities develop and implement procedures provide feedback on performance
Relevant performance criteria
1.
2 Ensure store layout and presentation support market position and promote customer flow, according to store visual
merchandising policies and plans 1.
3 Develop and implement layout assessment checks and provide feedback to staf 4.
1 Manage and implement store policies and procedures in regard to store promotional activities 4.
2 Organise activities in line with anticipated or researched customer requirements 4.
3 Manage promotions in order to achieve maximum customer impact 4.
4 Negotiate arrangements with suppliers in regard to special promotional activities 4.
5 Coordinate store activities to complement complex promotions of shopping centre or retail operation 4.
6 Develop and implement assessment checks to measure efectiveness of promotions When completed satisfactorily the following tasks will provide evidence of performance. RTOs should contextualise the tasks: to relevant industry/organisation requirements in line with reasonable adjustment practices to the environment in which the assessment is conducted Allocate work tasks to other staff.
Write a set of goals and objectives for the organisation and a checklist to monitor them for a specific time period.
Write a procedure for individual performance appraisals/ management of organisational objectives.
Write a checklist for performance assessment.
Conduct a performance assessment.
Conduct a training skills analysis.
Write a letter to a supplier to negotiate arrangements for special promotional activities.
Trainer/ assessor's comments in detail on their observation
Context and date of observation
Task observed or evidenced provided
Comments, eg strengths, limitations, development needs
Third party evidence collection agreement Trainer/assessor statement Tick I have provided clear instructions to the third party regarding the type and the quantity of evidence to be collected and reported on. ? The third party has been given an evidence reporting tool (smallprint’s third party report). ? We have agreed on: the tasks to be observed ? the environment in which the work tasks will be performed ? the questions that might be asked to collect knowledge evidence ? the period over which evidence collection will take place ? a meeting schedule ? Name:
Date:
Work Role: Third party statement Tick I have received clear instructions about the evidence collection process and my role with regard to evidence collection. ? I understand: the type of evidence that should be collected and reported on ? the amount of evidence I need to collect ? type and the quantity of evidence to be collected and reported on ? the number of performances I should observe ? the questions I might ask to collect knowledge evidence ?
the time frames and performance standards applicable to the participant’s work performance ? The assessor, the participant and I have met to agree on: the tasks to be observed ? the environment in which the work tasks will be performed ? the period over which evidence collection will take place ? a meeting schedule ?
? I am able to regularly and consistently observe the participant’s work performance. Name:
Date:
Work Role: Participant statement Tick I have received clear instructions about the third party observation, the evidence collection process and the roles of the assessor and the third party. Third Party Evidence Collection When completed satisfactorily the following tasks will provide evidence of performance. RTOs should contextualise the tasks: to relevant industry/organisation requirements in line with reasonable adjustment practices to the environment in which the assessment is conducted Tasks observed
Use appropriate communication and interpersonal skills, such as: active listening ask questions speak clearly and concisely responsive body language verbal and non-verbal gestures repeat dialogue to clarify understanding
Locate, read and interpret: relevant industry codes of practice relating to managing store presentations and pricing relevant legislation and statutory requirements relating to managing store presentations and pricing
Use appropriate non-verbal communication techniques when speaking to people from different cultural backgrounds (eg not
making eye contact if this is a cultural taboo).
Speak clearly and confidently to give clear and understandable instructions.
Write a report outlining the presentation and merchandising for a specific time period. Third party comments Trainer/assessor evaluation Draw up a weekly roster for a specific number of staff.
Allocate work tasks to other staff.
Write a set of goals and objectives for the organisation and a checklist to monitor them for a specific time period.
Write a procedure for individual performance appraisals/ management of organisational objectives.
Write a checklist for performance assessment.
Conduct a performance assessment.
Conduct a training skills analysis.
Write a letter to a supplier to negotiate arrangements for special promotional activities.
1. What sort of documents might you need to prepare in regard to promotional activities? To whom would you present days? (80 to 100 words) Summative assessment 1
Question 1
Explain the general rules you should follow when pricing products in store and the way in which GST is included in product pricing.(150 words) Question 2 In 150 to 200 words explain what an industry code of practice is and such codes might affect product pricing You might have to conduct your own research to fully answer this
question Question 3
In 300 words explain the legislation and statutory requirements relating to the management of store presentations and pricing. Conduct your own research. Question 4 Explain the principles, techniques and elements you need to consider when developing a visual display and list at least six sources of information that might contribute to the
project planning processes for a visual display. (Total of 200 words) Question 5
Every retail store or chain will have a range of policies and procedures that must be adhered to by staff. In 50 words explain why policies and procedures are necessary and list
at least 10 store policies/ procedures. Summative assessment 2
Project 1
Part 1 Develop a planogram and a display plan for a new range of soft toys. The range includes a large teddy bear, plush snake, medium sized duck and small soft mice.
The measurements are (height/ depth/ length):
Teddy bear – 65cm X 25cm X 30cm
Snake – 15cm X 15cm X 45cm
Duck – 30cm X 25cm X 25cm
Mice – 5cm X 5cm X 5cm
The display should hold 10 teddy bears, 10 snakes, 15 ducks and 50 mice, each of which comes in 2 different colours.
Detail where in the store you would place the display and the kind of POS you would use to maximise sales. What kind of market research do you think you would need to carry
out in order to sell the new line?
What information would assist in the design of the display and what issues should be considered?
Part 2
Write a summary for discussion at a team planning meeting of the how the products will be promoted and presented.
Include information about:
o visual representations of the products
o costs involved
o expected outcomes
o policies and procedures that might be relevant to the promotion
o resources required, including staff
o housekeeping
o legislative, health and safety requirements
o contingency plans
o suppliers and negotiations SIRXMER405 - MANAGE STORE PRESENTATION AND PRICING Observation 1
The participant must demonstrate that they can perform the following required skills and related performance criteria.
Required skill
Communication and interpersonal skills to: ask questions to identify and confirm requirements communicate store standards and expectations to staff consult floor staff negotiate arrangements with suppliers, through clear and direct communication use and interpret non-verbal communication use language and concepts appropriate to cultural differences
Relevant performance criteria
1.1 Define standards for visual presentations and displays and clearly communicate to all staff 1.3 Develop and implement layout assessment checks and provide feedback to staff 1.4 Consult floor staff to assess customer response to space allocations 3.2 Maintain accurate information on pricing trends and changes and communicate to relevant staff 4.4 Negotiate arrangements with suppliers in regard to special promotional activities When completed satisfactorily the following tasks will provide evidence of performance. RTOs should contextualise the tasks: to relevant industry/organisation requirements in line with reasonable adjustment practices to the environment in which the assessment is conducted
Use appropriate communication and interpersonal skills, such as: active listening ask questions speak clearly and concisely responsive body language verbal and non-verbal gestures repeat dialogue to clarify understanding
Use appropriate non-verbal communication techniques when speaking to people from different cultural backgrounds (eg not making eye contact if this is a cultural
taboo).
Speak clearly and confidently to give clear and understandable instructions.
Trainer/ assessor's comments in detail on their observation
Context and date of observation
Task observed or evidenced provided
Comments, eg strengths, limitations, development needs
Observation 2
Observation 2
The participant must demonstrate that they can perform the following required skills and related performance criteria.
Required skill
Literacy skills to: document results prepare reports prepare rosters research, analyse and interpret a broad range of written material
Relevant performance criteria
2.1 Develop and implement store policies and procedures in regard to store housekeeping and maintenance 2.2 Develop and manage rosters or schedules, ensuring store housekeeping standards are monitored and maintained 2.3 Initiate contingency plan in the event of merchandise or store presentation problems 3.1 Maintain store pricing according to organisation pricing policies and procedures in regard to pricing 3.2 Maintain accurate information on pricing trends and changes and communicate to relevant staf 3.3 Develop and implement procedures for pricing according to store policies and legislative requirements 4.7 Document and report on promotional activities When completed satisfactorily the following tasks will provide evidence of performance. RTOs should contextualise the tasks: to relevant industry/organisation requirements in line with reasonable adjustment practices to the environment in which the assessment is conducted
Locate, read and interpret: relevant industry codes of practice relating to managing store presentations and pricing relevant legislation and statutory requirements relating to managing store presentations and pricing
Write a report outlining the presentation and merchandising for a specific time period.
Draw up a weekly roster for a specific number of staff.
Trainer/ assessor's comments in detail on their observation
Context and date of observation
Task observed or evidenced provided
Comments, eg strengths, limitations, development needs Observation 3
The participant must demonstrate that they can perform the following required skills and related performance criteria.
Required skill
Planning and organising skills to develop rosters
Relevant performance criteria
2.2 Develop and manage rosters or schedules, ensuring store housekeeping standards are monitored and maintained When completed satisfactorily the following tasks will provide evidence of performance. RTOs should contextualise the tasks: to relevant industry/organisation requirements in line with reasonable adjustment practices to the environment in which the assessment is conducted
Draw up a weekly roster for a specific number of staff.
Trainer/ assessor's comments in detail on their observation
Context and date of observation
Task observed or evidenced provided
Comments, eg strengths, limitations, development needs Observation 4
The participant must demonstrate that they can perform the following required skills and related performance criteria.
Required skill
Team leadership skills to: coordinate staf activities develop and implement procedures provide feedback on performance
Relevant performance criteria
1.
2 Ensure store layout and presentation support market position and promote customer flow, according to store visual
merchandising policies and plans 1.
3 Develop and implement layout assessment checks and provide feedback to staf 4.
1 Manage and implement store policies and procedures in regard to store promotional activities 4.
2 Organise activities in line with anticipated or researched customer requirements 4.
3 Manage promotions in order to achieve maximum customer impact 4.
4 Negotiate arrangements with suppliers in regard to special promotional activities 4.
5 Coordinate store activities to complement complex promotions of shopping centre or retail operation 4.
6 Develop and implement assessment checks to measure efectiveness of promotions When completed satisfactorily the following tasks will provide evidence of performance. RTOs should contextualise the tasks: to relevant industry/organisation requirements in line with reasonable adjustment practices to the environment in which the assessment is conducted Allocate work tasks to other staff.
Write a set of goals and objectives for the organisation and a checklist to monitor them for a specific time period.
Write a procedure for individual performance appraisals/ management of organisational objectives.
Write a checklist for performance assessment.
Conduct a performance assessment.
Conduct a training skills analysis.
Write a letter to a supplier to negotiate arrangements for special promotional activities.
Trainer/ assessor's comments in detail on their observation
Context and date of observation
Task observed or evidenced provided
Comments, eg strengths, limitations, development needs
Third party evidence collection agreement Trainer/assessor statement Tick I have provided clear instructions to the third party regarding the type and the quantity of evidence to be collected and reported on. ? The third party has been given an evidence reporting tool (smallprint’s third party report). ? We have agreed on: the tasks to be observed ? the environment in which the work tasks will be performed ? the questions that might be asked to collect knowledge evidence ? the period over which evidence collection will take place ? a meeting schedule ? Name:
Date:
Work Role: Third party statement Tick I have received clear instructions about the evidence collection process and my role with regard to evidence collection. ? I understand: the type of evidence that should be collected and reported on ? the amount of evidence I need to collect ? type and the quantity of evidence to be collected and reported on ? the number of performances I should observe ? the questions I might ask to collect knowledge evidence ?
the time frames and performance standards applicable to the participant’s work performance ? The assessor, the participant and I have met to agree on: the tasks to be observed ? the environment in which the work tasks will be performed ? the period over which evidence collection will take place ? a meeting schedule ?
? I am able to regularly and consistently observe the participant’s work performance. Name:
Date:
Work Role: Participant statement Tick I have received clear instructions about the third party observation, the evidence collection process and the roles of the assessor and the third party. Third Party Evidence Collection When completed satisfactorily the following tasks will provide evidence of performance. RTOs should contextualise the tasks: to relevant industry/organisation requirements in line with reasonable adjustment practices to the environment in which the assessment is conducted Tasks observed
Use appropriate communication and interpersonal skills, such as: active listening ask questions speak clearly and concisely responsive body language verbal and non-verbal gestures repeat dialogue to clarify understanding
Locate, read and interpret: relevant industry codes of practice relating to managing store presentations and pricing relevant legislation and statutory requirements relating to managing store presentations and pricing
Use appropriate non-verbal communication techniques when speaking to people from different cultural backgrounds (eg not
making eye contact if this is a cultural taboo).
Speak clearly and confidently to give clear and understandable instructions.
Write a report outlining the presentation and merchandising for a specific time period. Third party comments Trainer/assessor evaluation Draw up a weekly roster for a specific number of staff.
Allocate work tasks to other staff.
Write a set of goals and objectives for the organisation and a checklist to monitor them for a specific time period.
Write a procedure for individual performance appraisals/ management of organisational objectives.
Write a checklist for performance assessment.
Conduct a performance assessment.
Conduct a training skills analysis.
Write a letter to a supplier to negotiate arrangements for special promotional activities.
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Rating:
/5
Solution: Skill and knowledge self-assessment Before