SHu QSO690 module 6 discussions

Watch the video clips included in the Module Overview. Write your impressions of the videos. What main points did you take away from the videos? Which video did you like the most and why? Make a 100–200 word post first, and then read and respond to your classmates’ posts.

6-2 Discussion: Service Quality

Describe service problems you encountered in a recent service experience. Categorize the service failures that occurred as facilitating goods, tangibles, reliability, responsiveness, assurance, or empathy. Make a brief (100–200 words) posting first, and then read and respond to your classmates’ posts.