Second set of Organizational Behavior questions-______ decisions promote well-being and do not cause harm

1. ________ decisions promote well-being and do not cause harm to members of an organization or to

other people affected by an organization’s activities.

a. Ethical

b. Prescriptive

c. Programmed

d. Organizational

2. A family took a summer vacation in Florida. Unfortunately for them it was unseasonably chilly

and they had not brought any blankets or warm clothing. If a representativeness heuristic was used,

the family would be MOST LIKELY to ________.

a. believe the crazy weather was a one-time event and not worry about it again

b. not want to admit they made a mistake in failing to prepare for the worst

c. pack warm clothes and blankets for every future vacation no matter the destination or time of

year

d. use the base rate to determine when to pack warm clothes and blankets

3. According to March and Simon, decision makers are constrained by ________, an ability to reason

that is limited by the capabilities of the human mind itself.

a. cerebral myopia

b. cognitive dissonance

c. bounded rationality

d. sub-optimization

4. ________ are the rules of thumb that help people simplify decision making.

a. Biases

b. Heuristics

c. Proclivities

d. Penchants

5. The ________ heuristic reflects the tendency to determine the frequency of an event and its causes

by how easy these events and causes are to remember.

a. frequency

b. availability

c. representative

d. anchoring and adjusting

6. The ________ heuristic reflects the tendency for people to make decisions based on adjustments

from some initial amount.

a. availability

b. representative

c. recent-event

d. anchoring and adjustment

7. A large organization sells three very different items: paper, toy blocks, and books. The structure

BEST suited to them would be ________ structure.

a. market

b. virtual

c. product

d. geographic

8. A tax software company has many clients from a variety of bases. Some of the clients are

individuals that need software for their personal expenses, and some of the clients are large

corporations. The company should use a ________ structure.

a. geographic

b. nonroutine

c. market

d. product

9. In a(n) _________ structure, employees working in empowered teams assume the responsibility to

make decisions as organizational needs dictate.

a. hybrid

b. organic

c. mechanistic

d. evolutionary

10. A(n) ________ structure is used to induce employees to behave in predictable, accountable ways.

a. hybrid

b. organic

c. stationary

d. mechanistic

11. The catapult systems repair crew on an aircraft carrier is responsible for repairing the system

that launches the aircraft from the carrier. No two repairs are alike, and because pilots’ lives are at

stake, quality is imperative. Repair personnel often have to develop creative solutions on the spot

instead of depending on standard procedures. As a result, the MOST effective structure for the

catapult systems repair crew is a(n) ________ structure.

a. organic

b. functional

c. mechanistic

d. differentiated

12. A ________ is a group of people working together who possess similar skills or use the same kind

of knowledge, tools, or techniques to perform their jobs.

a. team

b. matrix

c. function

d. division

13. Organization A has offices that are as small as can be, whereas Organization B has offices

designed to be conducive for teamwork. What is MOST LIKELY to be true about the organizations?

a. Both Organization A and Organization B value economy.

b. Both Organization A and Organization B value innovation.

c. Organization A values economy. Organization B values innovation.

d. Organization A values innovation. Organization B values economy.

14. Stories about organizational ________ provide important clues about cultural values and norms.

a. myths

b. heroes

c. conquests

d. sponsorships

15. Dwayne is a new employee at Draco’s Tool Corporation. Before Dwayne can stop being seen as an

outsider to long-time employees, Dwayne must ________.

a. participate in two rites of passage and one rite of integration

b. observe behaviors of long-time employees and follow the norms

c. work at the company for at least one month

d. be invited to lunch by at least two long-time employees

16. Which scenario BEST displays how employees gain insights into the norms of a company through

stories?

a. An employee is fired because she shared rumors that other employees were fired for coming to

work late.

b. A store has a policy that if an employee comes to work late more than twice without an

acceptable excuse the employee will be fired.

c. A co-worker tells a new employee about a previous employee who was fired because she

arrived at work late every day.

d. On a monthly basis employees receive notification from the central office that they will be

dismissed if they come to work late.

17. Which of the following does NOT make a major contribution to a company’s culture?

a. company’s clients and vendors

b. people within the company

c. ethics of the company

d. company’s organizational structure

18. ________ pertain to the moral values, beliefs, and rules that establish the appropriate way for an

organization and its members to deal with each other and with people outside of the organization.

a. Instrumental behaviors

b. Organizational ethics

c. Operational preferences

d. Organizational schemas

19. If a manager is using the business process, what question is he MOST LIKELY to ask?

a. How can I better motivate my employees?

b. What are our clients’ needs and wants?

c. What techniques are most effective to ensure smooth relationships amongst co-workers?

d. How can we increase profits while selling a lower-quality product?

20. ________ is an ongoing and constant effort by all of an organization’s functions to find new ways

to improve the quality of its goods and services.

a. Reengineering

b. Restructuring

c. Total quality management

d. Socio-technical systemization

21. ________ involve groups of employees who meet regularly to discuss the way work is performed in

order to find new ways to improve performance.

a. Focus groups

b. Quality circles

c. Ad hoc teams

d. Sensitivity sessions

22. A company makes cheap clothing for everyday use. Top managers feel they can make more

money if they make higher quality clothing that could be used for business as well as everyday use.

Their next step to implement the change MOST LIKELY will be to ________.

a. identify possible impediments to change that they will encounter as they go about making

changes

b. determine if the changes are effective

c. look for other problems to change within the company

d. form a quality circle

23. Which of the following is LEAST LIKELY to support the successful implementation of TQM?

a. empowering employees to make decisions

b. managers acting as facilitators

c. decentralizing decision making

d. supporting command and control model

24. Some companies have abandoned their attempts at TQM because it ________.

a. produces results too fast

b. has a poor track record of success

c. requires too much commitment over a long period of time

d. provides quick initial returns but no guidance for organizational growth

25. An owner knows that his organization can save a lot of money and produce a better product if

specific changes are made. He knows that the employees will not partake in the change themselves.

He would have the MOST success if he implemented ________.

a. bottom-up change

b. top-down change

c. process consulting

d. external consulting