Saint SOC110 final exam

Instructions:

For the first five questions, name the concept defined below. It may be one word or a phrase. For the last five questions, provide a long format essay answer.

Question 1. 1. A view of McDonaldization in which people dislike many aspects of it, but find others appealing. They engage in some McDonaldized activities but seek ways to escape them when they can. (Points : 2)

Question 2. 2. Experiences defined by outrage and excess that try to reach the edge of life not yet reached by McDonaldization. (Points : 2)

Question 3. 3. A social form that is generally centrally conceived, controlled and comparatively devoid of distinctive substantive content. (Points : 2)

Question 4. 4. The nickname for a support campaign launched after McDonald’s sued two individuals for distributing a facts sheet about the company. (Points : 2)

Question 5. 5. A social form that is generally indigenously conceived, controlled, and comparatively rich in distinctive substantive content. (Points : 2)

Question 6. 6. Watch the NBC Learn video below, and answer the following questions in an essay at least 8-lines long. Direct quotes from the book will be penalized as cheating:

What alternatives of McDonaldization is/are emphasized in the video?

What do you see as positive and negative aspects?

Play NBC Learn video: “Starbucks losing ground to smaller coffee shops” (Points : 10)

Question 7. 7. Give an example of control over employees in the following area in an essay at least 8-lines long. Direct quotes from the book will be penalized as cheating:

Healthcare (Points : 10)

Question 8. 8. Give at least three examples of calculability from the area below in an essay at least 8 lines long. Direct quotes from the book will be penalized as cheating:

Fast-food industry (Points : 10)

Question 9. 9. Give ONE example of irrationality, not all from the same industry/setting, for EACH of the areas below in an essay at least 8-lines long. Direct quotes from the book will be penalized as cheating:

False friendliness

Homogenization

Dehumanization

(Points : 10)

Question 10. 10. Describe in detail one way that people can engage in the activity below in a McDonaldized way, then one way they can resist it in an essay at least 8-lines long. Direct quotes from the book will be penalized as cheating:

Cooking (Points : 10)

Time Remaining:

Question 1. Question : Identify the stages of group development in Tuckman’s 5-stage model, and briefly discuss the differences between the 5-stage model and Gersick’s punctuated equilibrium model.

Question 2. Question : Compare and contrast the bounded rationality and garbage can models of decision making.

Question 3. Question : What are some of the symbols of power found in many business organizations?

Question 4. Question : What are the major sources of interpersonal power according to French & Raven?

Question 5. Question : Briefly explain House's path-goal theory of leadership.

Question 6. Question : Distinguish between job enlargement and job enrichment, and provide an example showing any differences in these two job design approaches.

Question 7. Question : What are some distinguishing characteristics of the external environment of a large commercial airline such as American Airlines, United, or Delta?

Question 8. Question : Provide an organizational example of each of the following artifacts: personal enactment, ceremony, story, ritual, and symbol.

Question 9. Question : How can corporate leaders (the CEO and other top officers) shape, communicate, and reinforce organizational culture?

Question 10. Question : Briefly explain Lewin’s change model.